Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is St Petersburg’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Savannah, Gina, and Jordan.
Efficiency
Several reviews highlighted the quick and efficient service provided by staff, with many customers noting how fast their issues were resolved.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about unprofessional behavior from some employees and issues with service quality.
Product Knowledge
Customers frequently commented on the staff's expertise in explaining products and services, which contributed to a positive shopping experience.
Store Environment
The store was described as pleasant and well-stocked, contributing to an overall positive atmosphere for customers.
BP
Brian Peret
Jan 3, 2026
1.0
I've had a nightmare of an experience over the past six months with this shop. I have a business account and wanted to add lines and upgrades. I'm currently paying at least fifty per month more than I was quoted.
I have received inconsistent information from the people in the store. I have been laughed at while calling for support.
Gina is the lone bright spot. She is professional and courteous, yet is limited by incompetence in the store and poor Verizon support.
If you have any other option, I recommend you explore it thoroughly before trying these guys.
TR
Tara Rosenbaum
Dec 21, 2025
5.0
Scott was absolutely fantastic! I’ve been having Trouble with my watch for weeks and he fixed it within 12 minutes. Absolutely fantastic!
GR
Graco Rob
Dec 18, 2025
5.0
Fabulous help! Went in with issues to send text. The girl kept at it and solved the problem, she was a lifesaver. Thank you very much Verizon
SB
Susan Bonnevie
Dec 13, 2025
1.0
I spent three hours at this store trying to move phone service to Verizon, and left with promises that service would be on with a few hours. Three DAYS later, after spending 6 HOURS on Verizon chats, and 3 HOURS at a different store, the service was finally on. I have never experienced such unprofessional, horrible service anywhere before. PLUS I was subjected to comments like, "Look at you! You signed on all by yourself." I guess because I'm over 60. Disgraceful. DON'T GO THERE.
MM
Maria Mora
Dec 9, 2025
1.0
Came in last weekend to have a phone transferred to a new phone we'd just purchased at the Tyrone location, and needed some troubleshooting with it (we live closer to this one). This store said that "corporate doesn't know what they're talking about" and claimed there was no way they could help us get the new phone activated and the data transferred, even for a $30 fee. They suggested we go to a random store nearby that fixes broken phones. We left and called the Tyrone store (which is a corporate store, not a franchise like the ones on fourth street) and they were able to not only quickly finish the activation -- they did it remotely without us needing to drive back to the store. It took two minutes. Very frustrated by the employees at this store insisting that there was nothing we could do to activate the new phone.