Cricket Wireless Authorized Retailer

Reviews

• DT

  Danny Torres

  Nov 6, 2025
  1.0
  I went in purchase a phone plan and found out they gave me the wrong plan. Try to get everything resolved in the quickest manner and they don't even speak English so I asked if I could speak to someone who spoke English and the lady that was there said something in Spanish, in an aggressive manner. I left the store contacted customer service and they resolved the matter for me over the phone. I will never come to this cricket wireless location ever again I paid 50$ and got a 30$ phone plan nice try but you're not going to get me for my money
• JH

  Jojo Haye

  Oct 2, 2024
  1.0
  I just had the worst experience I've ever had anywhere at this place. Our Wi-Fi is currently out due to broken power poles that house of the wires. I have children so we need Wi-Fi..... I went in there to purchase a prepaid hotspot until our Wi-Fi gets fixed. I will list the issues from beginning to end lol. #1. Tried to make payment with card, Their slow systems would not work. So I went next door to amscot and got cash out of the ATM. #2. Paid with cash. The rep spent the next 45 minutes trying to get their cheap devices to work (hot spot). Ultimately after 45 minutes she could not. The device and or system was no good we came to that conclusion. I then asked for my money back, three times I did. Finally I called the police in order to get my $200 cash back because the owner via the phone flat out said I could not have my money back!!! The rep also told the owner that I only paid for the device which was $69 that was not the case I paid for everything including service and activation. The owner asked the rep is this true she says yes and they started speaking Spanish again that I could not understand. Long story short The police going in and speaking with him they decided to give me my money back. 😂 As the rep was handing me the cash she held on to it tightly like a child would so I had to snatch it out of her hands lol. All around shady business! But I guess mostly broke people shop at cricket wireless so no one will probably ever read this. Hopefully it helps someone Good luck. Edit: Supposed owner has replied. 😂 They were the ones on the phone with the rep telling her not to give me my money back! They were also laughing at the situation on the phone. Don't be fooled by their response they are shady people. If you look at other reviews I'm not the only one that's had this issue. The other ones didn't get their money back that's why I called the police to get mine back!! Stay far away. I've also contacted corporate.
• TM

  Tim McDonald

  Feb 8, 2023
  5.0
  Waited on quickly, pleasantly and knowable.Waited on by Anna on 3/27/2023 service was awesome. She helped me for over a half hour on an overseas travel issue. I tried to tip her. She wouldn't take it. Great people.
• JJ

  Jeffrey

  Sep 16, 2020
  5.0
  Went in today to add my new phone. Chris helped us. He was welcoming, fast, and friendly. Dealing with phones and plans tends to be stressful. This was a very pleasant surprise. Very nice staff at this store.

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