Best Buy

Reviews

• CB

  Casey Bramel

  6 days ago
  1.0
  Just came in to buy a new laptop for school. All I could afford was a 4gb HP laptop that cost $159. While I was checking out an employee walked up behind the cash register and said “did you tell her this laptop was basically for elementary school students” and the cashier replied no. I told him well this is all I can afford right now so I will just have to deal with it. He then said to my face “good thing we have the holiday return policy, since you will probably want to return it after you use it” Times are so hard right now, and with it being the holiday season it’s just so disrespectful to make someone feel bad about a purchase they are making .
• EE

  Erich

  Nov 16, 2025
  2.0
  I’m being generous with a 2 star rating. I’m not sure what is going on, seems like a very inexperienced geek squad. Maybe it’s new graduates and it’s so understaffed? Management is uninformed and can’t answer questions. It took months to properly get my home address and my email address changed, yet it still doesn’t work when using the app. Employee’s are lazy and not helpful. Returns take 7-10 business days to reflect on your bank account yet this is a computer store that supposedly sells advanced technology. One could receive a physical check in the mail at a speed of 7-10 business days. The products and services at Best Buy are below average. This has been going on for at least a decade.
• RG

  Rick G. (Rick G.)

  Nov 14, 2025
  1.0
  Had a remote car starter installation scheduled(St. Pete). BB called (I missed the call) and emailed the day before saying the auto tech shop is closed for a couple days and rescheduled me a week later without even speaking to me! I tried to reach someone at BB. Good luck with that. The phone system is horrendous. It says hit # to dial the extension. Didn't work. I think I got somebody in India that could barely speak English who transferred me to a dead end machine. I decided that it was easier just to go the date THEY selected. It was scheduled for an hour and a half. When I arrived, the technician said it would be a half a day's work!! Why didn't somebody tell me that in the beginning. I would have made arrangements to leave my car. I told him to cancel my order and forget the whole thing. Highly doubt I'll ever deal with Best Buy again. Terrible experience.
• DD

  DonR1ck

  Nov 8, 2025
  5.0
  I’ve been coming to this specific Best Buy since I was 16 and I’m finally leaving a review bc I feel like the employees always try their best to maintain professionalism despite how badly they’re being treated by a disgruntled customer. I enjoy coming here and being greeted every time I walk in bc it sets a positive vibe and atmosphere for me, and it makes it less stressful to shop for something I want when I’m not sure what it is yet, bc I like to browse and compare products to see which ones are best suited for my needs. So that is why I’m rating this place a 5 star out of 5. And, attached are photos of what I came to the store for. So I purchased a 3-pack eero Pro 7 Tri-band Mesh Wi-fi 7 System. And, it doesn’t come with a wall mount so I recommend buying one to help with Wi-fi range. I waited several days to leave this product review bc I wanted to test the signal strength during cloudy days and rainy days, and it still operated with full bars. So signal was not interrupted at all whatsoever. I know it says the Wi-fi range is 6,000 square feet but the way I set up mine it still covered 12.7k of square footage. The way I had it done was in this mesh (circumference) I had 2 of these products installed on opposite ends at approximately 127 feet apart and set 1 product near the middle to strengthen the mesh. This product outperformed my expectations so if I could I’d give it a 10 star out of 5 lol
• AG

  Ana Gonzalez

  Oct 30, 2025
  1.0
  We recently visited Best Buy to purchase a TV and were assisted by a sales associate named Austin. Initially, the experience was positive — we selected a TV, a sound system (including a sound bar and two small speakers), a TV mount, and brackets for the speakers. We also opted for delivery, installation, and mounting services. However, the process quickly became frustrating. On the scheduled installation date (10/9), the installer arrived and asked for the TV mount. We were under the impression it would be included with the delivery, as it was part of our purchase. Upon reviewing our receipt, we discovered the mount had not been added to the order. When we contacted Austin, he claimed the item “must have fallen off the purchase,” which he said happens sometimes. This explanation felt dismissive and lacked accountability — it’s far more likely the item was simply forgotten during checkout. Fortunately, the installer had a basic mount available for purchase, which we reluctantly bought for $100. It was not the model we originally intended to buy. During installation, we also realized the sound bar looked better unmounted, and the speaker mounts Austin sold us were incompatible with our setup. The installer then called Best Buy to modify the order and initiate a refund for the mounting service. Despite multiple calls to customer service over the following two and a half weeks, we received no resolution no refund. The customer service line was consistently unhelpful, and we were unable to reach the store directly by phone. Ultimately, I had to return to the store in person to resolve the issue. Thankfully, a store manager processed the refund promptly and professionally — the only redeeming part of this experience. Overall, the lack of attention to detail, poor communication, and ineffective customer service made this a frustrating ordeal. Best Buy should seriously evaluate the reliability of their sales process and the effectiveness of their support channels. Customers should not have to visit the store in person to resolve issues that should be easily handled remotely

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