Best Buy

Reviews

• RI

  Ramona Ilie

  Feb 26, 2026
  1.0
  This experience with Best Buy and Geek Squad Protection is unacceptable and deserves corporate attention. In August 2024, I purchased a Sonos Move 2 along with a Geek Squad Protection plan. Recently, the speaker stopped working. Before going to the store, I reviewed my protection coverage online, which clearly stated: “Bring your product in and we will replace it.” That language is explicit and leaves little room for interpretation. However, when I arrived at the store, I was informed that they would not replace the product. Instead, I was issued a store credit — and not even for the full purchase price. Because I had received a $90 discount at the time of purchase, my credit was reduced to $384. The same speaker now retails for nearly $500. In order to receive the identical product, I was forced to pay the difference out of pocket — plus purchase a new protection plan. In total, I ended up spending almost $300 more. That effectively means I paid close to the cost of a brand-new unit again, despite having purchased protection specifically to avoid this exact scenario. This creates a serious disconnect between the advertised promise (“we will replace it”) and the actual in-store execution. Customers reasonably interpret “replacement” to mean like-for-like coverage, not partial reimbursement adjusted for past promotional discounts and current price increases. If the protection plan does not guarantee a true replacement at current retail value, that limitation should be clearly disclosed — not discovered at the counter. This experience undermines trust in both Geek Squad Protection and the Best Buy brand.
• RG

  Randall Gerzog

  Feb 18, 2026
  5.0
  Logan is the reason why I'm giving this five-star review I came in with internet speed problems with my computer I bought at that store 2 months ago or so. It was a simple as a driver update. The fact that he didn't just brush me off to The Geek Squad after I explained to him my financial situation from being on workers comp and also needing it for school work. He even circled back around to check up on me, great customer service with a smile is hard to find nowadays. I'll be back soon to by next next T.V. there.
• TC

  Tim Church

  Feb 16, 2026
  1.0
  Purchased a Breville oven less than 90 days ago. It gave up the ghost after being used BARELY. I think we used it twice. I contacted Best Buy via chat. Long story short, they will not let me swap it out. My only resolution is to contact Breville. Even crazier,m at first they accused me of lying. They looked up tghe order and said I purchased it in 2023 as opposed to November of 2025. I'll go to BB to see something in person but from now on, I'll just make the purchase on Amazon. No reason to suppport a brick and mortar retailer if they don't support their customers or stand behind thei products they sell. They DID say that I could have returned it within 15 days but the oven hadn't failed at that point. I literally just wanted to exchange it. Which I will do through Breville. Just don't expect support unless you BUY support from them.
• LG

  Leilani Gagne

  Feb 16, 2026
  5.0
  We absolutely LOVE working with Tate at the St. Pete location! We’ve purchased a TV and a washer & dryer set from him, and every experience has been amazing! He has the best personality, the biggest smile, and is always so eager to help. He truly makes the whole process fun and stress-free! We can’t wait to work with him again for our next purchase!
• DG

  Drew Graceffa

  Feb 11, 2026
  1.0
  Today is the last time I do business with Best Buy. I ordered a tablet yesterday with free shipping scheduled to come today. The tracking app says that the driver picked up my order at 10:44 this morning. I'd been checking the app at various points during the day to see delivery time as I needed the tablet for a school project. After seeing that the status read that it was on its way, I clicked on the tracking number for more detailed delivery information because it was already 4 p.m. only to find the message "Delivery Cancelled-Driver Emergency" at 2:00. No further information available. Silly me decided to call the store to see what the story was only to get an AI answering service that ran me around in circles for 5 minutes. After hitting 0 for operator 5 times, the AI system finally connected me to a call center overseas who was unable to solve the problem and told me to go to the store to pick it up. Displeased with this response, I asked to cancel the order and was told it wouldn't be possible until the driver returned the undelivered tablet to the store. This too was unacceptable. I'm sorry your driver had an emergency, but it's not my financial responsibility to take a hit due to the situation. I was then transferred to another overseas call center to see if a refund was possible. After several minutes of debate, I was told a refund would be granted, but it would take 7 to 10 days. It's interesting how when you purchase something it doesn't take 7 to 10 days to come out of your account or post on your CC statement. In any case, I spent over 20 minutes on the phone with overall unsatisfactory results. I have spent thousands over the years at Best Buy, but it's apparent that the old days are long gone. This company fails to recognize that many people are treading water financially these days and have little patience for indifference. I will purchase my product elsewhere, and I don't care if it costs more. I ditched Amazon last year and will simply add Best Buy to that list.

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