Best Buy

Reviews

• BD

  Bree Danielle

  2 days ago
  1.0
  Geek Squad doesn't have walk-in appointments anymore, you have to make an appointment online beforehand. I made an appointment and I was still waiting over an hour after my appointment time. Outrageously slow and there was no one to speak to in regards to "How much longer will I be waiting?" or even if they would be available to take my laptops that day. Huge waste of my very precious time! I'm taking both of my laptops somewhere else for repair.
• CG

  Candy lynn Lyons (Candy girl)

  3 days ago
  5.0
  My electric chair ran out of power and they allowed me to plug into their electric and charge for over an hour. This Best buy is awesome and the security and the workers there are the best I've ever seen in a long time. I give them a 10 thank you Best buy for your time and you allowing me to charge my chair when no other business would let me.
• SM

  Sarah Morales

  3 days ago
  1.0
  Made an appointment with Geek Squad. A representative, Nick, assisted me in turning my MacBook Air in for repair. Turning in my expensive and valuable item and paying $350+ for repair already made me nervous , what heightened that fear was his response to many of my questions being “I don’t know” or “I’m not sure” with no follow up as to whether he would double check on that for me…which I eventually had to ask him to do. A week goes by, I’ve received no status update on my order, I contacted Apple whom sent me an email of a broken keyboard on my laptop which was not how I turned it in and informed me all updates were being sent to Best Buy and they are the ones to send me further updates. Spoke with 2 agents at Best Buy who told me “not to worry” and provided me NO additional information but that I would be contacted in 48 hours. I’ve still yet to be contacted. I’ve called again and was told I would be contacted within 24 hours…still no one has contacted me. This is ridiculous, I’m playing ping pong between two supposedly professional companies and apparently am going to be quoted more money for repair? Absolutely not.
• AI

  Anthony Iannello

  Dec 18, 2025
  1.0
  Mercedes was one of the most unprofessional employees I’ve ever come across. I purchased a pokemon box and noticed there was a massive bend in the card once I had got to the car. I brought back with the receipt to have them swap the damaged box. Mercedes proceeded to tell me that they can’t give me another product to replace the damaged one I received would be against company policy. She then tried to gaslight me and tell me there was no damage to the product. I asked he if the company regally puts damaged items on the sale floor with the intent of not returning or exchanging them. After complaining to me multiple times, she told me that another person would end up buying the damaged box anyways. It has been a long time since I’ve had a negative experience at this store but Mercedes was was in the most unpleasant employees I’ve ever dealt with. At the end of the conversation she sarcastically says “have a merry christmas”. Then she proceeds to tell the other customers in line how some people we just unhappy at the world and unpleasant. This employee needs more customer service training. She needs to be far from customers
• VH

  Victoria Hamilton

  Dec 16, 2025
  1.0
  Purchased from BB in Port Richey & Spring Hill on several occasions guessing since 2017 have spent over $30,000! Purchased all higher end appliances, TVs 4, sound systems, etc. We were very very happy with them & GEEK SQUAD until August when we finally were informed out of our 4 TVs the largest 1 and most EXPENSIVE one only (3 yrs old) could NOT BE FIXED (part NOT AVAILABLE) and would NOT by any means be replaced. When we purchased all TVs we did purchase extended warranties... for some reason the warranty sold to us was not an EXTENDED WARRANTY but a warranty in addition to one already offered from manufacturer. Make a very long 3 months short... we did purchase another 75" that was suppose to be delivered today to REPLACE 3 year old TV. GS said it was not on order to install the equipment we purchased from BB that is plugged in to current TV nor was it on order to take 75" TV. I AM FLOORED at the lack of care, service & the amount of time (I will have to make and have already WASTED to be here all day again) & additional costs they are expecting me to pay to set up NEW TV ... an almost 10 year customer in this area alone.

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