Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Saint Augustine for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
457 reviews
5 stars
242
4 stars
43
3 stars
32
2 stars
28
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some employees are praised for their helpfulness and professionalism, while others are criticized for being rude and unhelpful.
Staff Knowledge
Several reviews indicate a lack of knowledge among staff regarding products and services, leading to customer frustration.
Efficiency
Customers reported long wait times and inefficient service, with some experiencing delays even for simple transactions.
Positive Experiences
Despite negative feedback, there are numerous mentions of positive experiences with specific employees who provided excellent service.
Store Management
Criticism of store management is prevalent, with reports of poor handling of customer issues and lack of accountability.
- CBChris Brillhart4 days ago5.0Friendly staff, quick service.
- IDIra DevillierNov 2, 20255.0Top level service
- ESEZ Garage SolutionsOct 24, 20255.0See Nicholas Anthony. Awesome service
- RMRoyal MajestyOct 16, 20255.0My apologies for this long review, but I have a lot to say about Verizon . I’ll be the first one to admit. I am technology illiterate. I explained this to Mr. Nick Storr, He is a business account manager, when I went into the to the store, I had planned on canceling my regular account. After talking to Mr. Nick he told me he could help me by getting my bill down from 160 to 105 if I canceled my regular account and opened a business account. I could also receive a new phone if I turned in my other one. Since I am a small business owner, I decided to do that, the whole reason I plan on canceling my account was because of the cost. I agreed and no, the transaction was not completely smooth. Mainly technical issues, but Mr. Nick helped me through each change and explained everything step-by-step. Anytime I called him with questions (poor guy I was probably driving him crazy😜) I cannot express how helpful and understanding he was each time I reached out. If you are like me and everyone else who has had customer service representative, who was there at their job for the money not for the love of the job, you will understand how much I appreciated having a representative who truly cares about their customer and the business they are representative. That’s Mr. Nick Storr at the Saint Augustine office. Mr.Nick, I would like to thank you so much for all of your help ,understanding, and patience and I can’t forget the last gift of all a credit to the account that he didn’t have to do because it was not requested by me and it was not expected. Thank you so much for being there for me when I was at the end of my rope.(because of the customer service I received at the Saint Augustine Beach location off A1A) If you need a real customer service representative in the business department, please call Mr. Nick. he is the best. Thank you again so much, dear. You are greatly appreciated by me and I’m sure by others that have not left a review.
- MDMarlena DruziakoOct 9, 20255.0As a whole, I hate verizon. But what are my other options 🤦🤷 but I have to say that Jennifer was incredibly helpful and a thousand times more helpful than anyone that I have talked to on the phone about my issues when calling verizon. I was helped very quickly and very efficiently and I was in and out of the door with a new phone within a half an hour. Even when they were understaffed. So kudos to Jennifer for being very professional, helpful, and jovial!
Frequently Asked Questions About Verizon
What products and brands does Verizon in Saint Augustine offer?
Verizon in Saint Augustine offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services can I get at the Verizon Saint Augustine store?
Services include mobile plans, wireless internet plans, voice plans, and business devices such as cell phones, mobile hotspots, tablets, and laptops.
What are the store hours for Verizon in Saint Augustine?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Verizon Saint Augustine offer online ordering and pickup?
Yes, customers can shop online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
How can I schedule an appointment at Verizon Saint Augustine?
You can schedule an in-store appointment online or use the My Verizon app to book your visit conveniently.
What payment methods does Verizon Saint Augustine accept?
They accept checks, debit cards, mobile NFC payments, and do not require cash only payments.
Does Verizon Saint Augustine offer free Wi-Fi for customers?
Yes, the store provides free Wi-Fi access to customers.
What nearby banks can I visit before or after stopping by Verizon?
Near Verizon, you can visit Valley Bank, CenterState Bank, and SouthState Bank for your financial needs.
Are there any nearby places to grab a quick meal near Verizon Saint Augustine?
Yes, nearby options include Subway sandwich shop, Saigon to Tokyo Vietnamese restaurant, and The Kookaburra coffee shop and cafe.
What nearby services are available if I want a haircut or beauty treatment near Verizon?
You can find several hair and beauty salons nearby such as Za Salon, Supercuts, Sport Clips Haircuts, and A Cut Above Hair Salon.