Verizon

Reviews

• EH

  Eric Holley

  Jan 30, 2026
  5.0
  I found myself in a stressful situation while on vacation after having my phone stolen, and Charlotte and Colin turned what could have been a nightmare into one of the best customer service experiences I’ve ever had. From the moment I explained what had happened, they were patient, empathetic, and genuinely invested in helping me find a solution. They worked together seamlessly, put real thought into my situation, and ultimately found a way to get me a replacement phone and back on the road without breaking the bank. At no point did I feel rushed or treated like a transaction — instead, I felt heard, supported, and cared for, which is something you rarely encounter in sales environments anymore. I’ve worked in sales for many years, and I can confidently say I wish I had team members who showed the level of care, professionalism, and customer-first mindset that Charlotte and Colin demonstrated. Their knowledge, effort, and sincerity single-handedly reaffirmed why I’ve been a Verizon customer for over 25 years. This was an outstanding example of how customer service should be done, and their work absolutely deserves recognition.
• GK

  Grosse K

  Jan 23, 2026
  5.0
  Jenn's the best, fantastic customer service really appreciate you!
• JJ

  Jj

  Jan 21, 2026
  1.0
  I am writing to express my deep disappointment with the service I received at your location. My experience was made worse by the manager on duty, Charlotte. When I asked to speak with the manager, she informed me that she was the manager herself. I remember the previous manager being very friendly, professional, and genuinely helpful. Unfortunately, Charlotte was the complete opposite. She was unable to answer basic questions, repeatedly saying “I don’t know,” and admitted that she and her team did not know how to handle our request. Instead of making an effort to assist us, she rudely told us to call customer service. Her attitude was hostile, dismissive, and completely unprofessional.Then I go to other location,they kindly solve my problem in 10 minutes ! If someone like Charlotte is allowed to represent your company as a manager, you will undoubtedly lose many customers. I hope this feedback reaches the right people and leads to better training or reconsideration of her role.
• MS

  Maddijuanna Stoner

  Jan 7, 2026
  1.0
  Billing screws up constantly. They lie about insurance coverage. Customer service is a joke.
• LD

  Lexus Dickerson

  Dec 16, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Exceptional Service – Quez Deserves Recognition and Advancement I want to take the time to write a very thorough and genuine review because experiences like this are rare, and people like Quez deserve to be recognized properly. From the moment I walked into the Verizon store on Old Moultrie, Quez set the tone for what would become the best customer service experience I have ever had—not just at Verizon, but anywhere. He immediately greeted me with professionalism, patience, and a calm confidence that made me feel like I was in good hands before we even began. What truly sets Quez apart is his ability to listen deeply. He didn’t rush me, interrupt me, or make assumptions about what I needed. Instead, he asked thoughtful questions, made sure he fully understood my situation, and explained everything clearly and honestly. At no point did I feel pressured, dismissed, or talked down to—something that unfortunately happens often in tech and phone service environments. Quez went above and beyond what was expected of him. He took the time to walk me through multiple options, explained the pros and cons in a way that actually made sense, and ensured that I was making the best decision for my needs—not what was fastest or easiest for him. His knowledge of Verizon’s systems, devices, plans, and troubleshooting processes was extremely impressive, and it was obvious that he genuinely knows his craft. Even more important than his technical skill was his character. Quez was kind, patient, respectful, and fully present the entire time. He never once made me feel like a burden, even when the situation required extra time and attention. He handled everything with grace, efficiency, and a level of care that made me feel valued as a customer and as a person. I left the store not only with my issue resolved, but with peace of mind, confidence, and gratitude—something you can’t put a price on. Quez represents the very best of what customer service should be. He is the kind of employee who builds trust, loyalty, and long-term relationships with customers. Because of him, I will continue choosing Verizon and will confidently recommend this location to others. Verizon should be incredibly proud to have Quez as part of their team. Employees like him are leaders, whether or not their title reflects it yet. He absolutely deserves recognition, advancement, and consideration for a raise or promotion. If every store had someone like Quez, customer satisfaction would be unmatched. Thank you, Quez, for your exceptional service, your integrity, and your genuine care. You made a lasting impression, and I hope your hard work does not go unnoticed.

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