Verizon

Reviews

• MS

  Maddijuanna Stoner

  5 days ago
  1.0
  Billing screws up constantly. They lie about insurance coverage. Customer service is a joke.
• LD

  Lexus Dickerson

  Dec 16, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Exceptional Service – Quez Deserves Recognition and Advancement I want to take the time to write a very thorough and genuine review because experiences like this are rare, and people like Quez deserve to be recognized properly. From the moment I walked into the Verizon store on Old Moultrie, Quez set the tone for what would become the best customer service experience I have ever had—not just at Verizon, but anywhere. He immediately greeted me with professionalism, patience, and a calm confidence that made me feel like I was in good hands before we even began. What truly sets Quez apart is his ability to listen deeply. He didn’t rush me, interrupt me, or make assumptions about what I needed. Instead, he asked thoughtful questions, made sure he fully understood my situation, and explained everything clearly and honestly. At no point did I feel pressured, dismissed, or talked down to—something that unfortunately happens often in tech and phone service environments. Quez went above and beyond what was expected of him. He took the time to walk me through multiple options, explained the pros and cons in a way that actually made sense, and ensured that I was making the best decision for my needs—not what was fastest or easiest for him. His knowledge of Verizon’s systems, devices, plans, and troubleshooting processes was extremely impressive, and it was obvious that he genuinely knows his craft. Even more important than his technical skill was his character. Quez was kind, patient, respectful, and fully present the entire time. He never once made me feel like a burden, even when the situation required extra time and attention. He handled everything with grace, efficiency, and a level of care that made me feel valued as a customer and as a person. I left the store not only with my issue resolved, but with peace of mind, confidence, and gratitude—something you can’t put a price on. Quez represents the very best of what customer service should be. He is the kind of employee who builds trust, loyalty, and long-term relationships with customers. Because of him, I will continue choosing Verizon and will confidently recommend this location to others. Verizon should be incredibly proud to have Quez as part of their team. Employees like him are leaders, whether or not their title reflects it yet. He absolutely deserves recognition, advancement, and consideration for a raise or promotion. If every store had someone like Quez, customer satisfaction would be unmatched. Thank you, Quez, for your exceptional service, your integrity, and your genuine care. You made a lasting impression, and I hope your hard work does not go unnoticed.
• MW

  Mark White

  Dec 13, 2025
  1.0
  Watch out for these folks, not only are they not tuned in toward customer relations, they can be confrontational. Do not ask them to help with customer service related issues. I had a very bad experience, and it was not the first time. Same location and person. Mark
• ZC

  Zachary Cribbs

  Dec 2, 2025
  1.0
  Sales rep didn’t set up my account correctly, so my caller id says someone completely different. Customer service is just as incompetent and can’t fix it for me. Verizon is the worst provider and it all started with this location. Have switched to att and will never go back. Do yourself a favor and don’t buy any services from this location or Verizon
• BO

  Barrett Odonnell

  Nov 24, 2025
  5.0
  This VZ store has EXCELLENT SERVICE. I highly recommend them!

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