Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3848 Sun City Center Blvd in Ruskin, FL 33573
Many customers praised the staff for being knowledgeable, helpful, and going above and beyond to assist with issues, particularly highlighting individuals like Yasmin and Chris.
Mixed Experiences
While some customers had positive interactions, others reported poor service, unprofessional behavior, and unresolved issues, particularly with management.
Billing Issues
Several reviews mentioned confusion and dissatisfaction regarding billing practices, including unexpected charges and complications with trade-ins.
Store Environment
Customers appreciated the store's cleanliness and atmosphere, but some expressed frustration with long wait times and lack of staff availability.
SD
Steven DeArce
1 day ago
5.0
Yasmin is the best!
My wife came to upgrade her phone and Yasmin explained everything in great detail and was very friendly and thorough. Made the daunting process of getting a new phone and all of the data transferred over much easier.
RL
Rhonda Lambert
Dec 20, 2025
5.0
Love when I go into the Store in SunCity I always see Chris. He is very knowledgeable very courteous and polite especially when you have someone of my age that is not that savvy with electronics he is patient and he's also fun talking to making the experience so much better. Recently upgraded my phone and got phone's for my grandchildren he made sure We were on the right plans without breaking the budget. I'm usually not one for writing a review but Chris went above and beyond to give the best customer service.
TT
Tiffany
Dec 7, 2025
5.0
I was very pleased the store manager went above and beyond and i really appreciate it
JL
John Labrit
Dec 5, 2025
5.0
Great experience. Joel was extremely helpful with service.
AP
Annette Peck
Nov 6, 2025
5.0
We had the best experience dealing with Yasmin, she went above and beyond to help us resolve some billing issues we were having. She set us up with a new phone and transferred our other phone. This young lady ended up spending over eight hours with us over three days making sure every issue we had was resolved. She was able to multi task and take care of other people while getting us set up, she stayed late two days to finish phone call with the home office. To say we were happy with our service is an understatement she saved us money on our monthly bill and resolved any issues we had. I highly recommend this store the staff was awesome.