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Brand Certified

Verizon

4.3
(417 reviews)

Business Details

(813) 677-2355
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Riverview, FL. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection. We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use. Frontier Internet is also available at this location, with strong offers for homes and businesses in the area. Visit us for reliable wireless service, expert support, and solutions that fit your needs.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
13166 Us Highway 301, Riverview, FL
33578, United States

Hours

Reviews

4.3
417 reviews
5 stars
329
4 stars
17
3 stars
4
2 stars
5
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised individual staff members for their helpfulness and knowledge, many expressed frustration with overall service quality, citing unprofessional behavior and lack of accountability.

Billing Issues

Numerous reviews highlighted significant billing problems, including unexpected charges and unfulfilled promotional offers, leading to dissatisfaction and claims of being misled.

Store Experience

Several customers reported long wait times and poor in-store experiences, with complaints about staff being distracted or unhelpful, contributing to a negative perception of the store.

Staff Knowledge

There were mixed reviews regarding staff knowledge, with some customers praising specific employees for their expertise, while others criticized the overall lack of training and professionalism among the team.
  • GR
    Geoffrey Rhue
    Jan 27, 2026
    5.0
    The associates are knowledgeable and personable, and explained all possible options to help me choose the best plan for my business needs.
  • EA
    Efrain Acevedo
    Jan 23, 2026
    1.0
    Recomiendo NO ir a esta tienda venden sus productos y servicios con mentías aparte no es una tienda directa !!! Nos ofrecieron una promoción de internet ahora tenemos un problema y cuando llamemos a Verizon ellos dicen que esa promoción nunca la han tenido !!! No vayan serán estafados !!!
  • MM
    Merry Merry
    Jan 22, 2026
    5.0
    Matias was amazing and helpful. Definitely recommend
  • JJ
    Jessica
    Dec 28, 2025
    1.0
    Record all conversations in store and on the phone. They lie lie lie. I would metro over Verizon at this point.
  • JP
    Jessica Plummer
    Dec 28, 2025
    1.0
    Everyone at this location is very nice BUT everyone within this company lies so much. Please learn from my mistakes and record every conversation in store and on the phone. I can’t wait to end my service with them. Zero integrity.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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