Verizon

Reviews

• VS

  victoria siegmund

  Feb 19, 2026
  5.0
  Xander at this store is a remarkable manager. Personable, patient and knowledgeable he corrected a billing overcharge from Verizon that I was unable to correct for two months in innumerable and frustrating phone calls to the supposed customer care center. In addition to the technical gibberish from the so-called service reps, the background noise and often incomprehensible language was intolerable. Go to see Xander in Port St Lucie or if you are unfortunately not local, find a Verizon corporate store. 611 was useless in fixing the billing error which was originally created by Verizon.
• MS

  Mary Smith

  Feb 17, 2026
  5.0
  I had lost my iPhone 12 and was distraught. Ty assisted me in getting a new iPhone 17 and transferring all my data. She was very pleasant and knowledgeable. Most of all her pleasing personality made a disastrous situation easier to deal with. She was top notch.
• CD

  Chuck Diamond

  Feb 5, 2026
  1.0
  VERY UPSET WITH HOW THEY HANDLED MY 60 SOMETHING MOTHER THERE. I have been with Verizon for a few years now and everything has been fine for the most part--until my mother decided that she wanted to leave her carrier and come over to Verizon. PAUL(St. Lucie West store), is the person who "helped" her get her and my sister's new lines together. After, insisting my mom keep a 3rd line, my mom reached out to my brother who was clear he did not want my nephew to have a cellphone. My mom then clearly explained to Paul, that she does not want or need an extra line. Fast forward to her first bill which had a phone line showing usage for a number and device that we do not own. Confused, my mother then went back to Paul, (because she trusts him) to explain these unauthorized charges on her bill to which, Paul, told my mom again, that he will take care of it. He DID NOT and she was charged AGAIN! She then went back to the store to talk to Paul AGAIN, to explain that she is still getting charged for a device and phone number she does not own. Guess what??? She was charged again. (This is when she tells me about it) I immediately call the number from the bill and lo and behold, my mom's primary phone rings. It appears the number they say we have been using is connected to her new iPhone 17, and that explains the usage. However, Verizon explained the usage is coming from an iPhone 15 that she does not own. I do not think any of this was an accident, especially how she explains he kept trying to get her to agree to the extra line. She went back to the location 2 times for the same issue and BOTH times he told her it was taken care of. My family has a total of 10 phones across 2 different accounts, and I am about to take all of them back to T-Mobile. This is completely unacceptable and the reason this is so long is because my first mind was to go up there... and that wouldn't be good for anyone. Something has to be done about this.
• LH

  LOIS HERSEY

  Jan 27, 2026
  5.0
  I had everything transferred over to my new phone last week,. 10 stars for the gal that was working there and helped me do it. She's incredible,. Unfortunately, I did not get her name, but she was very knowledgeable. Very pleasant great personality and turned around and told me to take my old phone back home with my new phone make sure everything was switched over good and come back this week and she would take care of getting my old phone back to Verizon. I wouldn't have to go back to UPS, which is very helpful. She also told me if I brought back my screen protector that she would do that for me which I thought was extremely nice. I've been with Verizon probably for close to 30 years. Wouldn't be with anybody else. She was the best and I would recommend her to everybody. Just wish I could remember her name. I hope she's there when I bring my old phone and my screen protectors back in.
• MC

  Mitchell Congleton

  Jan 22, 2026
  1.0
  I have been with Verizon for years and the help we received at this location has pushed me to switch to a new carrier once my contract is up. We were informed on the deals we were eligible for but things had to be ordered. When we came back 4 days later we were then told we were not being offered the deal we agreed upon and this was after they transferred my old phone to a new phone and said if I wanted my old phone back I had to pay over $700 dollars. Since getting the new phones we have had nothing but issues with our service and account. When we go back into your store for help we get nothing but the run around by the employees there and are told that no one can help us at that time and to come back another day. We call before coming back to the store and are told the same thing again. The employees at this location are only willing to help if they are getting their commission for sales. Outside of that they don’t care about providing a service. This experience has left my wife and I with a terrible taste in our mouth towards Verizon for allowing such terrible service to loyal customers. I refuse to recommend or use this place ever again. Worst service I have ever seen!