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Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individual employees providing excellent service.
Store Experience
Customers reported positive experiences in-store, highlighting the cleanliness and welcoming atmosphere, although some noted long wait times.
Service Issues
Several reviews mentioned problems with service reliability and customer support, particularly regarding phone activation and billing issues.
Product Quality
There were mixed reviews about the quality of phones sold, with some customers expressing dissatisfaction with the condition of devices and service plans.
AC
Allissa Childs
3 days ago
5.0
Very polite and the person we worked with had a great personality.
DT
Diana Tate
Dec 11, 2025
1.0
Apparently in person they provide great customer service but if you need to talk to them on the phone THEY NEVER ANSWER.
VP
Vivian Patton
Sep 23, 2025
5.0
Gabo assisted me with a purchase of a new phone. Thomas personally helped me to get back my photos. Caren and Marisol, thank you for assisting me with information before and after sell of my phone. I highly recommend Cricket for cellular service because of the great individual customer service.
DW
Dallis3 Walchle
Jul 25, 2025
1.0
I’ve had my service for five months. It’s very spotty in deep creek. I can’t get help with customer service over the phone without showing up to the store and showing ID. I looked online. It showed that they closed at 8 o’clock. I drove 30 minutes to make it to the cricket store and then the employees were walking out and said oh no we can’t service you. We close at seven now at 6:58. it states online on the website 8 PM totally went out of my way for nothing.
PP
Port Charlotte PC41
Jul 24, 2025
5.0
Thomas was definitely the king and helped me out so much. I will be back to see him.