Mixed feedback on customer service; some praised helpful staff while others reported rude or dismissive interactions.
Product Availability
Frequent complaints about items being out of stock or misrepresented online, leading to customer frustration.
Store Organization
Store organization issues noted, with some customers finding it difficult to locate items or receive assistance.
Geek Squad Performance
Geek Squad received positive remarks for their technical support, but also faced criticism for communication and service delays.
Delivery Issues
Numerous complaints regarding delivery delays and poor communication about order status.
AL
Affordable Mobile Home Services LLC
2 days ago
3.0
Im working on a project.
I needed a Tiny Spectrum Analysis adapter, but got "THIS IS NOT RADIO SHACK", fun fun fun. Maybe because I'm over 60? Just a guess.
My project is frequency tuining for quantum computer and astrophysics, RADIO SHACK is a discriminatory remark suggesting I don't know what decade my mind is in. Like i said, fun fun fun.
I don't mind citing Best Buy in my paper, but i do expect exceptional service to go with the citation.
There is probably a like minded person in your organization that would be excited to be part of my work and that person is who i excepted to meet.
JG
John Griffiths
Nov 12, 2025
4.0
It's a big box store. Staff is friendly. Has good inventory levels. Had the printer I wanted when the office stores only had the model that more expensive. I ordered through the app and it was ready for pickup.
WR
William Robins
Nov 10, 2025
5.0
While navigating the parking lot at this Best Buy can be challenging, the service at the store was amazing. Just needed a charging block for my laptop and was directed to the correct place when entering. Once there, I was greeted by another employee who helped make sure I was getting exactly what I needed. We don't live in Florida, but if we did, this would be my goto Best Buy.
BT
Brian Tice
Nov 9, 2025
5.0
Im working on a project.
I needed a Tiny Spectrum Analysis adapter, but got "THIS IS NOT RADIO SHACK", fun fun fun. Maybe because I'm over 60? Just a guess.
My project is frequency tuining for quantum computer and astrophysics, RADIO SHACK is a discriminatory remark suggesting I don't know what decade my mind is in. Like i said, fun fun fun.
I don't mind citing Best Buy in my paper, but i do expect exceptional service to go with the citation.
There is probably a like minded person in your organization that would be excited to be part of my work and that person is who i excepted to meet.
CL
Corey Len
Oct 30, 2025
1.0
⭐☆☆☆☆ Very Disappointed with Geek Squad at Port Charlotte Best Buy
When I asked to make an appointment, the staff said, “Oh, we’re not going to be able to get you in for a long time,” and didn’t make any effort to help or offer alternatives. Their tone was rude and dismissive, and the customer service was very poor. I expected more professionalism and basic courtesy. I won’t be returning to this location for service again.