Best Buy

Reviews

• U3

  Uber Me 321

  6 days ago
  1.0
  Horrible. Avoid. Apple sent me here for AppleCare service. No one knew how to handle such a process. Save yourself time and go to the Apple Store at UTC. This place is horrible.
• NW

  Naria Wright

  Feb 28, 2026
  1.0
  WORST experience ever. I went in regarding repairs on my phone which I had made an appointment for I was a few minutes late so I called to let them know and was hung up on in the middle of me explaining my appointment details when I arrived at the store I walk over to the counter the atmosphere was very unwelcoming it was as if I shouldn’t even be in the store and then I was told they couldn’t help me by one of the geek squad members even though I had made an appointment. Will definitely not be coming back.
• HA

  H A

  Feb 26, 2026
  5.0
  Eugene and Dande did an outstanding job delivering our appliances from Best Buy. They were professional, punctual, and handled everything with great care. From start to finish, they made the entire process smooth and stress-free. They were respectful of our home, worked efficiently, and made sure everything was placed exactly where we wanted it. It’s not every day you come across a delivery team that’s this courteous and detail-oriented. Truly appreciate their hard work — highly recommend Eugene and Dande for anyone expecting a delivery from Best Buy!
• PS

  Patrick J Shields

  Feb 18, 2026
  5.0
  My Kenwood radio was purchased from and installed by Best Buy in 2023. Trouble free until 2 days ago. It stopped dead in its tracks. I called Best Buy for an appointment to check it out. The next day, the radio was checked out and found to be a simple harness issue according to the tech, He fixed it quickly in about 5 minutes and said he was glad to provide this service at no charge to a customer. That's what I call superior customer service. I did not get the tech's name but he was a young man working at 1PM on Tuesday the 17th of Feb 2026 at the Best Buy on Tamiami Trail in Port Charlotte, Florida. Service like that keeps me coming back to Best Buy for my needs.
• JD

  Jerri Daughtry

  Feb 17, 2026
  5.0
  Tom at the Geek Squad desk and the MOD Delano were so amazingly nice and helpful. I had an issue with a desktop I purchased and they went above and beyond to help me and find a solution. I cannot thank them enough. 10/10!!!

Frequently Asked Questions About Best Buy