Best Buy

Reviews

• JG

  john goodman

  3 days ago
  5.0
  Associates greeted me at the door and asked what I was looking for. When I told him he took me right to it and explained different types available. Saved me a lot of time and educated me at same time. Praise the Lord!
• CS

  Catherine Stewart

  3 days ago
  5.0
  My husband’s IPhone for some reason stopped connecting to the internet. It appeared to be it wasn’t. We had several people look to see if they could fix the issue, but no one could figure it out. We went to Xfinity where we bought the phones . She couldn’t figure it out. So we went to Best Buy (without an appointment) Cameron who works at the Geek section of the store picked up my husband’s iPhone and asked a couple questions and BOOM fixed. I just wanted to thank her with a 5 Star review she deserves. Best Buy she’s a keeper 🙂
• LH

  Lindsay Haston

  Jan 2, 2026
  1.0
  I can say this Best Buy is ultra staffed there was no shortage of people working. I cannot say that anyone I interacted with was kind or helpful. I arrived hoping to take home a specific TV which I had spent a bit of time researching. When I asked about the TV, the gentleman working the area was condescending. Instead of offering me helpful information or an alternative, he chose to be rude. I walked out and will go out of my way to buy a TV elsewhere. In 2025 I would imagine most people make purchases online and that customer service was an important component to in person shopping.
• LH

  Lee Harmon

  Dec 16, 2025
  1.0
  I placed an online order yesterday at 3PM that stated ready in 1 hour. It is holiday season so I gave them extra time and showed up at 6:00 PM to inquire about it. I was told I could sit in the store and wait and I said no i'll just come tomorrow, once again being kind and understanding of the season. Today 24 hrs later nothing has changed status is still received. I put my trust into Best Buy to be able to get these gifts by today for a Christmas Party. I have called twice and was on hold long enough that i had to hang up. I'm very disappointed in this process. I literally could have shopped for 30 minutes in the store and purchased these items, then walked away with the gifts they had in stock. Update: Contacted them on messenger: Was told the exact same thing that it would be ready today. I asked them to please contact the store and insure this would happen. They responded they could not do that as they have no control over what happens at the store. You, as a customer, cannot call the store directly. You speak to people who apparently have zero affiliation with the local stores. It is like dealing with 2 separate companies
• BS

  Brenda Sillett

  Dec 14, 2025
  1.0
  Went to Best Buy this morning to purchase a TV. Literally arrived at opening time and was immediately told at the door that it would be a 15-20 minute wait due to shortage of staff! Next, I get a salesperson who wasn't of much help since that wasn't his department. I'm not techie so I wanted to speak to a salesperson who could give me advice on a TV, but that wasn't possible. I made my selection and also purchased a new Blu-Ray player. The charges for add-on's are ridiculous. The basic setup for the TV was $119.99, then they added on $49.99 to attach a soundbar for me. Next they added on $99.99 to attach the new Blu-Ray. When I asked why the charge for the Blu-Ray hookup was double that of the soundbar, the guy did not know. When another guy came along, my salesperson asked him and he didn't seem to know either, other than some comment about the charges are based on time. So am I supposed to believe that it takes twice as long to hook up a Blu-Ray than a soundbar? Overall, my experience there today was not satisfactory, and I was definitely overcharged with their add-ons. But due to the fact that I'm not techie, I had no choice to pay it. I feel I was definitely cheated in charges, and can only hope that I made a good selection with the TV since I had no advice or anybody to talk to! EDITED: I have already told you what happened, but you apparently are not able to read properly. Furthermore, I do not waste my life with social media such as Twitter, Facebook, or Instagram. Perhaps if you spent less time on social media, your staff could be better trained. Last but not least, your price gouging for add-ons, particularly for the Blu-Ray player, was done to a senior citizen. I went there for assistance and advice, but didn't get it and then you price gouged me with your add-ons. Best Buy should be ashamed!

Frequently Asked Questions About Best Buy