Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Ponte Vedra, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 641 Crosswater Pkwy.
Location
Hours
Reviews
4.8
295 reviews
5 stars
279
4 stars2
3 stars1
2 stars0
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Jeremiah and Noah.
Professionalism
Several reviews noted instances of unprofessional behavior from some staff members, contrasting with the positive experiences reported by others.
Store Experience
Customers appreciated the clean store environment and the efficient service, with many expressing satisfaction with their overall experience.
Problem Resolution
While many customers had positive experiences resolving issues, there were also complaints about unresolved problems and poor service in specific instances.
- MWMelissa WhiteheadDec 29, 20255.0I had some questions about my new phone and Logan Johnson answered each and every one of them. His knowledge and professionalism was top-notch. He was so kind and patient with me and explained everything in a way that I could understand. Thank you Logan!
- AAashlynDec 29, 20255.0I had a great experience at this store! Logan helped me and was absolutely amazing. He was patient, knowledgeable, and made everything super easy to understand. He took the time to explain my options, answered all my questions, and made sure I left with exactly what I needed. I decided on the new iPhone 17 air and absolutely love it! Excellent customer service from start to finish. Highly recommend this location!
- CFCody FitzgeraldDec 29, 20255.0Logan and his team at the Verizon store are absolutely top-notch! From the moment I walked in, I was greeted with professionalism, patience, and genuine care. Logan went above and beyond to explain my options clearly, answer every question, and make sure I walked out with exactly what I needed—no pressure, no confusion. The entire team was friendly, knowledgeable, and efficient, making what can sometimes be a frustrating process incredibly smooth. It’s clear they truly care about their customers and take pride in what they do. If you’re looking for outstanding service and a team you can trust, this Verizon store is the place to go. Highly recommend!
- LSLaurie SolowayDec 29, 20255.0“The experience we had here was AMAZING. Logan and his staff were pleasant and energetic. They made a tough situation with porting to Verizon very easy. And to top it off, Logan ran to the front of the store to hold the door for me ! I highly recommend this location and will continue to do business at this location . If you want a place that goes above and beyond this is the place. Laurie Andreu
- JWJill & Joe WilliamsDec 27, 20251.0DO NOT go to the Verizon store at Crosswater in Nocatee Town Center. The level of unprofessionalism we experienced was shocking. We came in fully prepared to upgrade my phone and potentially two additional lines—which would have meant a solid commission for the salesperson. Instead, we were treated with blatant disrespect. The salesman barely acknowledged us, took a personal phone call while we were sitting there, and then proceeded to engage in the most inappropriate and uncomfortable behavior I’ve ever witnessed in a retail setting. He became fixated on my husband’s watch, repeatedly asking to trade for it. After being told no multiple times, he continued to pry, asking whether it was sentimental. When my husband confirmed that it was, the salesman still did not stop—instead asking where the watch was purchased and pushing further. I was so appalled that I finally stated the obvious: the watch belonged to my husband’s father who has passed away. His response? An awkward, dismissive “ooof.” Then he tried to backpedal by saying his watch was sentimental because his wife gave it to him. Completely tone-deaf and disgraceful. We were there to buy phones, not discuss personal items, not fend off invasive questions, and certainly not to have sentimental family losses brushed off so casually. Once someone says something is sentimental, that is the end of the conversation. We got up and walked out—absolutely disgusted. Do not waste your time at this location. And if a franchise or district manager is reading this: do better. Train your staff. This behavior is unacceptable.
Frequently Asked Questions About Verizon
What types of products can I find at Verizon, Wireless Zone in Ponte Vedra?
You can find the latest smartphones, tablets, Verizon home internet, tech accessories, and connected devices from top brands like Apple, Samsung, Google, and more.
What are the store hours for Verizon at 641 Crosswater Pkwy?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM. It also has special holiday hours from 9:00 AM to 7:00 PM on select dates.
Does Verizon, Wireless Zone offer any pickup or delivery services?
Yes, Verizon offers both in-store pickup and curbside pickup services for your convenience.
Can I make a service appointment or reservation at Verizon online?
Yes, you can schedule appointments online at https://wirelesszone.com/appointments/ for services like bill payments, upgrades, and device activation.
What payment options are accepted at Verizon Wireless Zone in Ponte Vedra?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
What kind of customer support services does Verizon offer at this location?
The store provides award-winning customer service including new line activations, bill payments, device financing, wet phone recovery, and free bill analysis.
Which nearby restaurants can I visit before or after shopping at Verizon Wireless Zone?
You can try nearby dining options like M shack Nocatee for American fare, Pieology Pizzeria for pizza, or Coastal Wine & Tapas for a combination of wine, bar, and restaurant experience.
Are there any nearby places offering coffee or snacks close to Verizon Wireless Zone?
Yes, Dunkin' and Ben & Jerry's are nearby spots where you can grab coffee, donuts, ice cream, or smoothies while visiting the area.
What health and wellness facilities are near Verizon in Ponte Vedra?
Nearby health-related places include CareSpot Urgent Care at Nocatee, Forever Vets Animal Hospital, and Spavia Day Spa if you're interested in medical services or relaxation treatments.
How can the nearby transportation and shopping amenities assist me when visiting Verizon Wireless Zone?
Nearby amenities like CVS Pharmacy for medical supplies and The Exchange Network ATMs can help manage errands, and the location is accessible within the Ponte Vedra community, making it easy to find and visit.