Verizon

Reviews

• BW

  Brian Wray

  Feb 9, 2026
  5.0
  My wife and I were switching to Verizon. She needed a new phone and I was bringing my own device, plus we were joining another account. WIthout sharing all of the details, it was a pretty complicated move. But Logan did an excellent job of explaining all of the details and pricing. Plus he shared with some of the latest offers from Verizon (that we didn't know about yet), which in my opinion gave us the best deal for what we wanted to do. He was very patient and answered all of our questions... and trust me, we had a lot of questions. It was a very pleasant customer experience, and I would definitely work with him again.
• AA

  ashlyn

  Dec 29, 2025
  5.0
  I had a great experience at this store! Logan helped me and was absolutely amazing. He was patient, knowledgeable, and made everything super easy to understand. He took the time to explain my options, answered all my questions, and made sure I left with exactly what I needed. I decided on the new iPhone 17 air and absolutely love it! Excellent customer service from start to finish. Highly recommend this location!
• CF

  Cody Fitzgerald

  Dec 29, 2025
  5.0
  Logan and his team at the Verizon store are absolutely top-notch! From the moment I walked in, I was greeted with professionalism, patience, and genuine care. Logan went above and beyond to explain my options clearly, answer every question, and make sure I walked out with exactly what I needed—no pressure, no confusion. The entire team was friendly, knowledgeable, and efficient, making what can sometimes be a frustrating process incredibly smooth. It’s clear they truly care about their customers and take pride in what they do. If you’re looking for outstanding service and a team you can trust, this Verizon store is the place to go. Highly recommend!
• LS

  Laurie Soloway

  Dec 29, 2025
  5.0
  “The experience we had here was AMAZING. Logan and his staff were pleasant and energetic. They made a tough situation with porting to Verizon very easy. And to top it off, Logan ran to the front of the store to hold the door for me ! I highly recommend this location and will continue to do business at this location . If you want a place that goes above and beyond this is the place. Laurie Andreu
• JW

  Jill & Joe Williams

  Dec 27, 2025
  1.0
  DO NOT go to the Verizon store at Crosswater in Nocatee Town Center. The level of unprofessionalism we experienced was shocking. We came in fully prepared to upgrade my phone and potentially two additional lines—which would have meant a solid commission for the salesperson. Instead, we were treated with blatant disrespect. The salesman barely acknowledged us, took a personal phone call while we were sitting there, and then proceeded to engage in the most inappropriate and uncomfortable behavior I’ve ever witnessed in a retail setting. He became fixated on my husband’s watch, repeatedly asking to trade for it. After being told no multiple times, he continued to pry, asking whether it was sentimental. When my husband confirmed that it was, the salesman still did not stop—instead asking where the watch was purchased and pushing further. I was so appalled that I finally stated the obvious: the watch belonged to my husband’s father who has passed away. His response? An awkward, dismissive “ooof.” Then he tried to backpedal by saying his watch was sentimental because his wife gave it to him. Completely tone-deaf and disgraceful. We were there to buy phones, not discuss personal items, not fend off invasive questions, and certainly not to have sentimental family losses brushed off so casually. Once someone says something is sentimental, that is the end of the conversation. We got up and walked out—absolutely disgusted. Do not waste your time at this location. And if a franchise or district manager is reading this: do better. Train your staff. This behavior is unacceptable.

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