Verizon

Reviews

• JC

  Janice Crumley

  Feb 11, 2026
  5.0
  Tristin helped me so much, I enjoy his service and will recommend my friends to this store
• AT

  Amanda Thomas

  Jan 9, 2026
  5.0
  Great store!! Amazing customer service! Abe is wonderful and an absolute pleasure to work with!! Thank you!!!
• ES

  Emma Scott

  Jan 5, 2026
  1.0
  Purchased new phones online and went to trade in the old phones at the South Lakeland location, was told trade ins were not accepted there so I went to this Plant City location which is more local to me and was again, told that they do not accept the trade ins in store even though that is clearly an option. I expressed my concern that I already chose the option to trade into the store and that I didn’t have a QR code to trade into UPS. The guy working this evening canceled my trade in and told me to initiate a new trade in and take it to UPS. I have now been dealing with Verizon trying to get my original deal when I purchased the new phones and the whole process is just ridiculous. My “estimated monthly bill” has gone up $100 because of this. Not only is it irritating that my trade in was canceled, I can’t speak to anybody that understands what the hell is going on. I’ve been a customer for 8 years and this is just ridiculous.
• PB

  Pam Binotto

  Jan 5, 2026
  5.0
  Tristin helped me get away from horrible t mobile and save me some money on my new phone, great experience overall.
• RD

  Rhonda DeShong

  Jan 1, 2026
  5.0
  My husband and I went into the Plant City store yesterday to upgrade our phones, and we were welcomed right away by a very friendly service rep who was eager to help us. Zay Delgado spent several hours answering our questions, helping us find the best phone for our needs and setting everything up for us, as well as giving us information and advice on other services we have with Verizon. We don’t usually write reviews, but we had a good experience in this store and appreciate all of Zay’s help and enjoyed the conversation and laughs with him!