Verizon

4.6
365 reviews
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Business Details

10427 Sorrento Road, Pensacola, FL
32507, United States
(850) 456-3226
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Pensacola, FL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
10427 Sorrento Road, Pensacola, FL
32507, United States

Hours

Reviews

4.6
361 reviews
5 stars
312
4 stars
12
3 stars
3
2 stars
8
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Celeste, Spencer, and AJ.

Mixed Experiences

While some customers had positive experiences, others reported issues with service quality, misleading information, and unresolved problems.

Professionalism

Several reviews highlighted the professionalism of the staff, noting their ability to handle multiple customers and complex situations effectively.

Sales Practices

There were complaints about unclear pricing, unexpected charges, and perceived upselling tactics that left some customers feeling scammed.

Store Environment

Customers appreciated the store's atmosphere and the staff's willingness to assist, although some noted understaffing during busy times.
  • JJ
    Jennifer
    6 days ago
    5.0
    Emma exceeds expectations! She is Extremely kind, helpful, patient, knowledgeable and resourceful. She goes above and beyond for the customer!
  • MW
    Mary Ann Wright
    Nov 1, 2025
    5.0
    My husband got me a new iPhone 17 Air. Angel and his assistant got him a really good deal on it and they were very helpful. I love this new lighter phone!
  • RS
    Rusty Shakleford
    Nov 1, 2025
    5.0
    I had to come in to fix an account glitch on 11/1/25 and Chris was on a solo shift. I was the 9th customer in the room at the time and didn’t mind waiting since there was just one working. Chris had other plans. Not only was he setting up what looked like 5 separate phones, answering questions, AND got on the phone with ear shoulder so he can help me and keep his hands free for everyone else. That badass needs a raise. Also, as a bonus, fix his jeep as a thank you to that man Version.
  • MD
    Mary Ellen D'amico
    Oct 23, 2025
    5.0
    Very helpful and polite
  • LL
    Linda Lofton
    Oct 3, 2025
    5.0
    Chris was very helpful and patient with me. He fixed all my problems.
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Frequently Asked Questions About Verizon

What types of products and wireless devices does Verizon at 10427 Sorrento Road offer?

Verizon offers a full range of wireless devices including phones, tablets, wearable technology, home internet devices, smartwatches, and accessories from brands like Verizon Wireless, Samsung, Apple, Motorola, and Google.

What are the operating hours for the Verizon store in Pensacola, FL?

The Verizon store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 12:00 PM to 5:00 PM.