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Brand Certified

Verizon

4.4
(348 reviews)

Business Details

(850) 912-6801

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Pensacola’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Pensacola connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
5920 Mobile Highway, Pensacola, FL
32526, United States

Hours

Reviews

4.4
348 reviews
5 stars
265
4 stars
30
3 stars
8
2 stars
12
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Travis, Cino, and Danielle for their exceptional service.

Store Environment

The store was frequently described as clean, organized, and welcoming, contributing to a positive shopping experience.

Sales Issues

Several reviews mentioned problems with misleading information regarding pricing and promotions, leading to customer dissatisfaction and frustration.

Technical Support

While many customers received good assistance with phone issues, there were complaints about the effectiveness of Verizon's call center and the handling of technical problems.

Mixed Experiences

While many reviews were positive, there were notable negative experiences regarding service quality and communication, indicating inconsistency in customer experiences.
  • JH
    Jeremy Hawks
    5 days ago
    5.0
    Been coming to this store for 5 years. Never had an issue from anyone there. My sales rep sacino is always awesome. Ready to help when I need it. Super efficient. Always takes the time to explain things and get me a deal. GIVE THIS MAN THE GOLDEN STAR.
  • EP
    esteban puerves
    Feb 17, 2026
    1.0
    Whoever the skinny white guy that works here is with the rings is so condescending and rude my girlfriend left extremely uncomfortable. He did not know what he was talking about at all. Went to the 9th Avenue store instead and they fixed her problem immediately. Saying snarky comments and treating her like she was stupid but being completely useless in return. Save your time and go the extra five miles to the next location.
  • MT
    marilyn talamantez
    Feb 3, 2026
    5.0
    Danielle has excellent customer service. Very professional, and resolved the ongoing issue I was having.
  • JW
    Judy Welch
    Jan 7, 2026
    5.0
    OK, I came in today to take care of some issues with my phone and was so anxious with all that was going on, but Travis took away all of my anxiety in less than five minutes. He's an awesome employee and has blessed my heart.
  • SC
    Stacy Carpenter
    Dec 30, 2025
    5.0
    My family got a great plan and excellent service from Danielle (rep at this store). She took care of everything for us and we had a lot going on during our visit. We got new phones, transferred an alone account to family account account ,, internet service, lots of new accessories and she was patient with us and completed everything herself with a smile. She was super friendly and knowledgeable. The move from Tmobile to Verizon was the right choice. Then you so much Danielle!

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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