Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Pensacola’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.4
344 reviews
5 stars
262
4 stars
30
3 stars
8
2 stars
12
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Travis, Cino, and Danielle for their exceptional service.
Store Environment
The store was frequently described as clean, organized, and welcoming, contributing to a positive shopping experience.
Sales Issues
Several customers reported dissatisfaction with misleading information regarding pricing, fees, and trade-in values, leading to frustration and a lack of trust in the sales process.
Technical Support
While many customers received good assistance with technical issues, there were complaints about the effectiveness of Verizon's call center support, which negatively impacted customer experiences.
- JWJudy Welch5 days ago5.0OK, I came in today to take care of some issues with my phone and was so anxious with all that was going on, but Travis took away all of my anxiety in less than five minutes. He's an awesome employee and has blessed my heart.
- SCStacy CarpenterDec 30, 20255.0My family got a great plan and excellent service from Danielle (rep at this store). She took care of everything for us and we had a lot going on during our visit. We got new phones, transferred an alone account to family account account ,, internet service, lots of new accessories and she was patient with us and completed everything herself with a smile. She was super friendly and knowledgeable. The move from Tmobile to Verizon was the right choice. Then you so much Danielle!
- BRbama boys recoveryNov 10, 20255.0Went to the store to change service providers and get new phones the store was clean and organized and everyone there was welcoming and the gentleman that helped us and got us and going with all that was happening and four phones was a awesome experience Shawn was his name if u want good service all the way around from phone service to customer service Shawn is the one to see great customer service will be back to see him in the future for all my accessories and cell service
- MKMelissa KetteringOct 24, 20255.0This is the only store I will do business with in the future! We had been to several Verizon stores and was unable to resolve our issues. We received a call from Rich just calling to check in and see if he could assist us in anyway. He was very knowledgeable about our issues so we set a appointment for me to come in. Rich and Travis tag teamed my issues and found a solution. Travis was amazing he was patient and gets a triple A plus for customer service. Even with some small issues he got us taken care of and we walked away happy. I highly recommend this store!!!!
- NNNaToriUsOct 1, 20255.0Travis was very helpful and courteous.
Frequently Asked Questions About Verizon
What services does the Verizon store at 5920 Mobile Highway offer?
The Verizon store offers wireless sales consultations, help upgrading Apple iPhone, Samsung Galaxy, Google Pixel, or Motorola devices, Verizon plans, wireless accessories, exclusive Verizon services, and promotions.
What brands of smartphones can I purchase at this Verizon store?
You can purchase devices from Apple, Samsung, Google, Motorola, LG, HTC, Asus, and Verizon Wireless.
What are the store hours for the Verizon location on Mobile Highway?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 12:00 PM to 6:00 PM.
Does the Verizon store offer in-store and curbside pickup options?
Yes, both in-store pickup and curbside pickup services are available.
How can I contact the Verizon store for appointments or inquiries?
You can call the store at +1 850-912-6801 or email CustomerService@cellularsales.com.
What payment methods are accepted at the Cellular Sales Verizon store?
The store accepts American Express, Discover, MasterCard, and Visa credit cards.
Is an appointment required to visit the Verizon store at 5920 Mobile Highway?
No, appointments are not required to visit this location, but you can call to schedule one if you prefer.
What nearby grocery stores are close to the Verizon store on Mobile Highway?
Publix Super Market at Bellview Plaza and Publix Pharmacy at Bellview Plaza are nearby grocery and pharmacy options.
Are there dining options near the Verizon store on Mobile Highway?
Yes, nearby dining options include Foosackly's (comfort food), Pizza Hut (pizza and fast food), Waffle House (breakfast and diner), ZENSHI Handcrafted Sushi, Firehouse Subs, Taco Bell, and Miguel's Mexican Restaurant.
What nearby automotive services are located near the Verizon store?
Nearby automotive services include Strickland Brothers 10 Minute Oil Change, First Stop Auto Center (oil change and tire repair), and American Lube Fast.