Verizon

4.7
321 reviews
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Business Details

5100 N 9th Ave, Pensacola, FL
32504, United States
(850) 390-4184
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Pensacola, FL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
5100 N 9th Ave, Pensacola, FL
32504, United States

Hours

Reviews

4.7
319 reviews
5 stars
287
4 stars
7
3 stars
2
2 stars
2
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional customer service, highlighting their patience, professionalism, and helpfulness.

Staff Knowledge

Numerous reviews noted the staff's knowledge about products and services, with specific mentions of employees who provided thorough explanations and assistance.

Efficiency

Customers frequently mentioned quick service and efficient handling of their needs, with many expressing satisfaction with the speed of their transactions.

Positive Experiences

A significant number of reviews reflected positive overall experiences, with customers expressing a desire to return to the store for future needs.

Mixed Feedback

While many reviews were positive, there were some complaints regarding poor experiences, particularly related to miscommunication and issues with service plans.
  • SK
    Sue Karsten
    Sep 30, 2025
    5.0
    It was fairly quick and they seemed to know what they were doing
  • KI
    Karyn Imrich
    Sep 22, 2025
    5.0
    Brandy was awesome! She has a lot of patience to make sure that all went well.
  • HH
    Heather
    Sep 10, 2025
    5.0
    AWEOME service
  • PD
    Pat Dessalines
    Aug 26, 2025
    5.0
    I came in to get assistance from Jarett . He gave excellent customer service and restored my WhatsApp history. I was told my WhatsApp history could not be restored by staff at the verizon at the corporate store in Pensacola. I’m not sure that they knew what to do . Maybe they need some more training. Jarett was professional, competent, and very helpful‼️
  • VD
    Vicky Dogan
    Aug 24, 2025
    5.0
    Jarrett was great help, very patient, he showed great customer service, and took his time we need more employees like him.
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Frequently Asked Questions About Verizon

What is Victra and what services do they offer?

Victra is a Verizon Authorized Retailer in Pensacola, FL, offering a full range of wireless devices such as phones, tablets, home internet, smartwatches, accessories, and device protection.

Where is the Victra Verizon store located in Pensacola?

The Victra Verizon store is located at 5100 N 9th Ave, Ste C331, Pensacola, FL 32504, USA.