Business Details
5600 N 9th Ave, Pensacola, FL
32504, United States
Certified by Verizon • Feb 22, 2026
(850) 478-1311
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/florida/pensacola/pensacola-332234
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Pensacola for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.9
782 reviews
5 stars
478
4 stars
87
3 stars
45
2 stars
31
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while a few praised specific employees for their exceptional service.
Knowledge and Training
Numerous reviews highlight a lack of product knowledge and training among employees, leading to misinformation and unresolved customer issues.
Sales Practices
Several customers expressed frustration with aggressive sales tactics and misleading promotions, feeling pressured into purchases that did not align with their needs.
Store Environment
The store environment received mixed reviews, with some customers noting cleanliness and efficiency, while others reported unpleasant odors and a lack of professionalism.
- TRTracy River1 day ago1.0Manager, Zach, utilizes fraud tactics to pressure you into making purchases. He utilizes the tactic of "If you make a purchase, I will help you with your issues". As a Verizon member, I felt manipulated and heavily pressured. I felt I had to make a purchase, whether I needed it or not, to recieve assistance with my account. Other employees seemed uncomfortable and nervous while interacting with other customers- when Zach would come near. I would describe the store environment as toxic and uncomfortable. -When a business manager or entity uses deception, lies, or manipulation to trick a person into spending money, it is generally called fraud. Common methods include scams, cons (confidence tricks), false advertising, or high-pressure deceptive sales practices designed to create a false sense of urgency or value.
- CPCarole Prendergast3 days ago5.0Very polite and knowledgeable employees. Depending time if day will determine the length of waiting time for service.
- MLMadison LassitterFeb 16, 20265.0Marcus G. Is a g. Very helpful and patient! Request him when coming in he talked on the phone with our dad and was soooo nice. Also he’s chill. GOAT 🐐
- JNJarret P. NicholsJan 8, 20265.0Great help, great service, fast and fair, can't ask for more.
- JTJeanie TorchioDec 31, 20255.0Jarrett is an absolute rockstar! We recently moved back to the U.S. after living abroad and needed new phones and a plan. We explained our situation to Jarrett, and he helped us pick out the perfect setup. Since it was the holidays, the phones were on backorder, but Jarrett stayed in constant communication and updated us the moment he had new information. When the phones arrived, he arranged an appointment and spent over an hour with us setting everything up. To our delight, he was even able to re-establish the previous numbers we had ported to Google Voice before our move. He is professional, personable, and very knowledgeable.
Frequently Asked Questions About Verizon
What are the Verizon Pensacola store's hours of operation?
The Verizon store in Pensacola is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
What types of products does Verizon Pensacola offer?
They offer the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, business cell phones, mobile hotspots, tablets, and laptops from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services are available at the Verizon Pensacola store?
The store provides mobile plans, wireless internet plans, voice plans, and supports online order pickup including in-store pickup, curbside pickup, express lockers, free 2-day shipping, and same-day delivery where available.
How can I schedule an appointment or order online for Verizon Pensacola?
You can schedule an in-store appointment or place an order online via their website or use the My Verizon app for convenience.
What payment methods does Verizon Pensacola accept?
Verizon accepts debit cards, mobile NFC payments, and paychecks. They do not require cash only payments.
Is repair service available at Verizon Pensacola?
No, this Verizon location does not offer repair services on-site.
What other Verizon stores are located near the Verizon Pensacola location?
Nearby you can find Verizon Authorized Retailer - A Wireless and another Verizon location providing mobile phone and telecommunication services.
What dining options are near Verizon Pensacola for a meal before or after your visit?
You can enjoy nearby dining at Krystal for fast food, LongHorn Steakhouse for steak and grill meals, Taco Bell for Mexican fast food, or Marble Slab Creamery for ice cream and smoothies.
Are there shopping options close to Verizon Pensacola?
Yes, nearby shopping options include U&I Boutique Pensacola for women's clothing, World Market Pensacola for home decor, Best Buy for electronics, Jared for jewelry, and Burlington for men's clothing.
What nearby healthcare facilities are available near Verizon Pensacola?
Nearby healthcare options include Community Health Northwest Florida - Pediatric Convenient Care, GuideWell Primary Care, Florida Blue Center, Blue Cross & Blue Shield offices, and doctors such as Terrisha Floyd, FNP-C and Kevin Schopmeyer, M.D.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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