Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Pensacola for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
554 reviews
5 stars
314
4 stars
73
3 stars
41
2 stars
21
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of employees dismissing customer concerns or providing incorrect information.
Employee Knowledge
There were numerous complaints about employees lacking knowledge about products and services, leading to frustration for customers seeking assistance.
Positive Experiences
Despite the negative feedback, some customers highlighted positive interactions with specific employees who provided excellent service and support.
Store Environment
Several reviews mentioned a negative atmosphere in the store, with complaints about cleanliness and the demeanor of staff contributing to a poor customer experience.
Sales Practices
Customers expressed frustration over perceived aggressive sales tactics and misleading promotions, leading to dissatisfaction with their purchases.
- STsilan turkNov 1, 20251.0Such a shitty service. Been here 3 times . Workers are all so rude. They dont do the work but just send you back home to call verizon. None of them know what theyre doing really.
- MEMichael ElrodOct 20, 20255.0I ordered a phone case online and chose in-store pickup at Verizon. The process was super easy. I got a notification when it was ready, and the staff at the store were friendly and quick to help me get my order. I was in and out in just a few minutes, and the case fits perfectly. Great experience overall!
- KOkay OldhamOct 14, 20253.0The workers know how to sell a phone but if you have any issues they don't know anything.
- BBBrianOct 9, 20254.0Great customer service
- THtimothy hendricksonSep 12, 20251.0Absolutely horrible service and untrained employees that are rude and unwilling to explain anything. My wife and I came into the store this morning to talk about upgrading her phone to the new IPhone 17 and we were handed off to a gentleman whose name I wish I got but didn’t. He’s older and wears glasses, anyways we got her account pulled up and immediately this guy was saying we have to pay off the remaining balance of her phone to be able to upgrade which is not true at all. I reminded him that as long as her phone is in good condition we can upgrade the phone when it is 50% paid off (Hers is 56% paid off) to which he replied that doesn’t exist and was so sure of himself and wouldn’t take any other answer. He obviously doesn’t know what he’s talking about and his attitude when challenged by someone who does was awful and condescending. Train your employees!!! We are grateful for the Verizon store in Gulf Breeze who has employees who know what they are talking about and was able to successfully help us get her new phone ordered within 10 minutes and will be here at the end of the month.
Frequently Asked Questions About Verizon
What are the Verizon Pensacola store's hours of operation?
The Verizon store in Pensacola is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
What types of products does Verizon Pensacola offer?
They offer the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, business cell phones, mobile hotspots, tablets, and laptops from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services are available at the Verizon Pensacola store?
The store provides mobile plans, wireless internet plans, voice plans, and supports online order pickup including in-store pickup, curbside pickup, express lockers, free 2-day shipping, and same-day delivery where available.
How can I schedule an appointment or order online for Verizon Pensacola?
You can schedule an in-store appointment or place an order online via their website or use the My Verizon app for convenience.
What payment methods does Verizon Pensacola accept?
Verizon accepts debit cards, mobile NFC payments, and paychecks. They do not require cash only payments.
Is repair service available at Verizon Pensacola?
No, this Verizon location does not offer repair services on-site.
What other Verizon stores are located near the Verizon Pensacola location?
Nearby you can find Verizon Authorized Retailer - A Wireless and another Verizon location providing mobile phone and telecommunication services.
What dining options are near Verizon Pensacola for a meal before or after your visit?
You can enjoy nearby dining at Krystal for fast food, LongHorn Steakhouse for steak and grill meals, Taco Bell for Mexican fast food, or Marble Slab Creamery for ice cream and smoothies.
Are there shopping options close to Verizon Pensacola?
Yes, nearby shopping options include U&I Boutique Pensacola for women's clothing, World Market Pensacola for home decor, Best Buy for electronics, Jared for jewelry, and Burlington for men's clothing.
What nearby healthcare facilities are available near Verizon Pensacola?
Nearby healthcare options include Community Health Northwest Florida - Pediatric Convenient Care, GuideWell Primary Care, Florida Blue Center, Blue Cross & Blue Shield offices, and doctors such as Terrisha Floyd, FNP-C and Kevin Schopmeyer, M.D.