Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Pensacola for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
287 reviews
5 stars
197
4 stars
25
3 stars
16
2 stars
6
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Faith, Daniel, and Jerry for their exceptional service.
Mixed Experiences
While some customers had positive interactions, others reported poor service, including long wait times and unhelpful staff, leading to frustration and dissatisfaction.
Store Management
Feedback on management was mixed, with some praising managers for their assistance while others criticized them for lack of professionalism and poor customer handling.
Technical Issues
Several customers expressed dissatisfaction with the handling of technical issues and trade-ins, indicating a need for better communication and resolution processes.
Overall Satisfaction
Overall, experiences varied widely, with some customers expressing loyalty and satisfaction while others threatened to switch providers due to negative experiences.
- JSJay Sahli5 days ago1.0This store sucks! It used to be a good location, but obviously they’ve lowered their standards. I called in with a simple voicemail issue, and the experience was ridiculous. Rafael was the one assisting me over the phone, and it was obvious he had no idea how to fix even the most basic voicemail problem. Nothing but guessing, confusion, and zero progress. The woman assigned to my business account Jessica Medina- was just as useless & unhelpful — no answers, no direction, and no understanding of what she was supposed to be handling. Her uselessness as a business rep was a farce- she'd be better off working on the street corner selling pencils for 10 cents a piece, and even then it may be too hard of a skill for her to manage. If this is what Verizon considers customer support now, it’s no surprise people are switching carriers. I hung up with the exact same problem I started with and a whole lot more frustration. And as for Zachary Phalen -I’ve had better luck getting help out of a brick wall — and the wall had a better attitude. Oh, and by the way — Rafael just lost Verizon a long-term business customer. Have a nice life, Verizon. I’ll be taking my business to AT&T and get a new iphone 17 there if these issues are not resolved "tout de suite."
- RTRussell ThompsonOct 29, 20255.0Definitely the best customer service ever! Faith is top shelf at this location, 100%!
- JHjohn hamAug 2, 20255.0Great store! Best one I've been to! Was immediately greeted once walking in. Immediately took care of what was needed. Great job!
- MSMarshal SpearsJul 23, 20255.0They're always helpful Great place to go if you need help
- SHSharon HaleJul 23, 20255.0Came in for a quick upgrade . was promptly greeted by one of the managers Keiondre! He was super informative and let me know the wait time and pointed me in the direction of which devices I was interested in! Great service
Frequently Asked Questions About Verizon
What products and brands are available at the Verizon store in Pensacola?
The Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and products from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does the Verizon Pensacola store provide?
They offer mobile plans, wireless Internet plans, voice plans, and business cell phones, tablets, mobile hotspots, and laptops.
What are the store hours for the Verizon location at 1791 E Nine Mile Rd, Pensacola?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an in-store appointment or order online at Verizon Pensacola?
Yes, you can schedule an in-store appointment or place an online order which can be picked up in store or delivered with various shipping options.
What payment methods are accepted at Verizon Pensacola?
They accept pay by check, debit card, and mobile NFC payments and do not require cash only payments.
Does Verizon Pensacola offer device repair services?
No, the store does not offer service repairs.
Are there pickup and delivery options available for online orders at Verizon Pensacola?
Yes, options include in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What nearby restaurants can I visit before or after shopping at Verizon Pensacola?
Nearby restaurants include Smoothie King, Panda Express, Chick-fil-A, and Hardee's, offering a variety of food options conveniently close to the store.
What nearby banks are accessible when visiting Verizon Pensacola?
Coastal Bank and Trust and Synovus Bank are nearby, making it easy for customers to handle any banking needs during their visit.
Are there convenient places to grab a quick coffee or gas near Verizon Pensacola?
Yes, Circle K provides gas and coffee services close to the Verizon store for added convenience.