Mixed reviews on customer service; some employees received praise for their knowledge and helpfulness, while others were criticized for being unresponsive or unhelpful.
Product Availability
Customers expressed frustration with stock issues and inventory discrepancies, leading to dissatisfaction with product availability.
Store Experience
The store environment was generally described as clean and well-organized, but some customers reported long wait times and disorganization during peak hours.
Installation Issues
Several customers reported negative experiences with installation services, citing poor execution and lack of follow-up.
WR
Wren Ruiz
6 days ago
1.0
Came here for a product that they said that was 2 of in stock online, and a staff person verified this in store. I looked through the shelves they guided me to twice, and the products were all out of place. Another employee went to the back to check for the two after we confirmed they weren't in the shelves, and then he comes out, but then lingers with another customer about some other product they were asking about instead of saying "I'll be right with you" and finishing with me first.
Waste of my time. Was trying my best to not shop Amazon, and I still won't, but it won't be here.
AA
ajcoupe5
Dec 29, 2025
5.0
DiMario is a great TV Sales Rep. He showed me multiple examples of the benefits of an OLED vs MicroLED. He demo' d what the movie experience would be using an OLED as a daily driver. This is the type of salesman ship that feels personal. Kudos!!!!
AE
Akemi Espinosa
Dec 29, 2025
5.0
I always come to this Best Buy specifically because of Boris. He is incredibly knowledgeable, patient, and genuinely helpful. He takes the time to understand what I need and always gives honest, thoughtful recommendations. Every visit feels easy and stress-free because of him. Excellent customer service every single time.
HP
h p
Dec 27, 2025
2.0
It's disappointing when you know more about the stores inventory count than the employees that work there. Explanation. Came in looking for an item. They said they don't have it. It clearly shows that the inventory was there. Ask another associate. They said they didn't have it. I bought another item. When I went to pay for the original item was sitting right by the register.
DD
Daniela
Dec 22, 2025
3.0
Everyone was very pleasant except an employee with light skin, straight long dark hair, and glasses. Just after arriving to the checkout to “assist me” at around 11:20am today, the employee quickly informed me that she would not be able to find something that someone else already clearly didn’t find. That’s fair, but checking one more time would have been nice especially since going to checkout was the recommended course of action from two other staff I asked about my online order before her and the inventory in question was next to her, inaccessible to the shopper.
What types of products can I find at Best Buy in Pembroke Pines?
You can shop TVs, computers, appliances, and more at Best Buy Pembroke Pines.
What are the store hours for Best Buy Pembroke Pines?
Best Buy Pembroke Pines is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Pembroke Pines offer curbside pickup or in-store shopping?
Best Buy Pembroke Pines offers in-store shopping and same-day pickup, but does not currently have curbside pickup.
Is the store wheelchair accessible?
Yes, Best Buy Pembroke Pines has a wheelchair accessible entrance.
Can I get my electronics repaired at Best Buy Pembroke Pines?
Yes, Best Buy offers Geek Squad support and service repair at this location.
What payment methods are accepted at Best Buy Pembroke Pines?
Best Buy Pembroke Pines accepts debit cards and checks and does not require cash-only payments.
Where can I find help with mobile phones near Best Buy Pembroke Pines?
You can visit the nearby AT&T Store or Geek Squad for mobile phone needs and electronic services.
Are there any nearby dining options if I want to eat before or after shopping at Best Buy?
Yes, nearby restaurants include MOD Pizza, Taco Bell, Olive Garden, Pollo Tropical, and Miller's Ale House.
What nearby stores can I visit for home decor and furniture shopping?
Near Best Buy Pembroke Pines, you can find Bed Bath & Beyond, Havertys Furniture, and RH Outlet Pembroke Pines.
Is there a place nearby to do printing or office supply shopping?
Yes, Office Depot and its related services including Office Depot Tech and Office Depot Print & Copy are located near Best Buy Pembroke Pines for your printing and office supply needs.