Best Buy

4.3
7977 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
11450 Pines Blvd, Pembroke Pines, FL
33026, United States

Hours

Reviews

4.3
7,977 reviews
5 stars
4,832
4 stars
1,750
3 stars
654
2 stars
206
1 star
535

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for their knowledge and helpfulness, while others were criticized for being unresponsive or unhelpful.

Product Availability

Customers expressed frustration with stock issues and inventory discrepancies, leading to dissatisfaction with product availability.

Store Experience

The store environment was generally described as clean and well-organized, but some customers reported long wait times and disorganization during peak hours.

Installation Issues

Several customers reported negative experiences with installation services, citing poor execution and lack of follow-up.
  • WR
    Wren Ruiz
    6 days ago
    1.0
    Came here for a product that they said that was 2 of in stock online, and a staff person verified this in store. I looked through the shelves they guided me to twice, and the products were all out of place. Another employee went to the back to check for the two after we confirmed they weren't in the shelves, and then he comes out, but then lingers with another customer about some other product they were asking about instead of saying "I'll be right with you" and finishing with me first. Waste of my time. Was trying my best to not shop Amazon, and I still won't, but it won't be here.
  • AA
    ajcoupe5
    Dec 29, 2025
    5.0
    DiMario is a great TV Sales Rep. He showed me multiple examples of the benefits of an OLED vs MicroLED. He demo' d what the movie experience would be using an OLED as a daily driver. This is the type of salesman ship that feels personal. Kudos!!!!
  • AE
    Akemi Espinosa
    Dec 29, 2025
    5.0
    I always come to this Best Buy specifically because of Boris. He is incredibly knowledgeable, patient, and genuinely helpful. He takes the time to understand what I need and always gives honest, thoughtful recommendations. Every visit feels easy and stress-free because of him. Excellent customer service every single time.
  • HP
    h p
    Dec 27, 2025
    2.0
    It's disappointing when you know more about the stores inventory count than the employees that work there. Explanation. Came in looking for an item. They said they don't have it. It clearly shows that the inventory was there. Ask another associate. They said they didn't have it. I bought another item. When I went to pay for the original item was sitting right by the register.
  • DD
    Daniela
    Dec 22, 2025
    3.0
    Everyone was very pleasant except an employee with light skin, straight long dark hair, and glasses. Just after arriving to the checkout to “assist me” at around 11:20am today, the employee quickly informed me that she would not be able to find something that someone else already clearly didn’t find. That’s fair, but checking one more time would have been nice especially since going to checkout was the recommended course of action from two other staff I asked about my online order before her and the inventory in question was next to her, inaccessible to the shopper.

Frequently Asked Questions About Best Buy

What types of products can I find at Best Buy in Pembroke Pines?

You can shop TVs, computers, appliances, and more at Best Buy Pembroke Pines.

What are the store hours for Best Buy Pembroke Pines?

Best Buy Pembroke Pines is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.