Best Buy

Reviews

• JD

  Joseph Dutton

  Dec 31, 2025
  1.0
  Worst experience ever. I purchased a Bamboo p1s combo 3d printer that was sold by best buy not marketplace on dec 30 for $549. Payment went through. Next day at 8:15am i got an email that my order was canceled. I talked with chat a person named Reese and asked why, the said they were out of stock but the could help me place a new order because they are back in stock. I asked how could that be, it's been 30 min since it was canceled. I asked what if I place the new order and it gets canceled again, I was assured that would not happen. They texted my a link to my new order all i have to do is pay again even though I have not been refunded for the first one. I decided before I continue I wanted to talk to a real person. On the app I was connected to a woman, told here what was going on, she said to not pay for the order because the item is not in stock and it would be canceled again. This is just a ridiculous way to do business. Now I have to wait for my refund In order to buy elsewhere. And if the sale ends i guess in just out of luck It has not been a pleasure doing business with you Best Buy.
• JT

  Jason Travis

  Dec 30, 2025
  1.0
  Purchased a 85” tv on a sale with my best buy card and setup a delivery date. I’ve taken a day off work to be available for delivery and someone in office decided to cancel my delivery and not notify me about it. When I called to find out what was going on with the delivery, they said warehouse issues. Wanted to reschedule again and I was not willing to take another day off of work for this. I asked if they could change order from delivery to store pick up as it is in stock. I offered to pick up at my local store “Panama City fl” and customer service said that wasn’t possible. I’ve spent thousands in the past 3 months at this store and feel it was a mistake coming back to best buy again. Have had issues in the past but figured I’d try again. I was wrong.
• AB

  Andrew Beckman

  Dec 23, 2025
  1.0
  Third party marketplace items. Do better Best Buy they are ruining your stores. I ordered and item on Dec 9th. Was supposed to be here 15th for a Christmas gift. Got an email would no longer be here until Dec 29th, I no longer need since it will be past Christmas. Best Buy cannot do anything since it’s a third party seller. Will be canceling card as well as no longer shopping at Best Buy if they cannot even take care of items they sell. Do better Best Buy
• DB

  david burton

  Dec 18, 2025
  5.0
  ​"I recently visited the Best Buy in Panama City to look for a Chromebook, and I had the pleasure of being assisted by Cory. I’ll be honest—I was feeling pretty stressed because I didn't have a lot of money to work with and I was worried I wouldn't be able to find anything reliable. ​From the moment I started talking to Cory, all that stress disappeared. Even though he initially showed me some higher-end models, he was not rude or dismissive at all when I explained that those were out of my price range. Instead of trying to upsell me or making me feel uncomfortable about my budget, he immediately pivoted to find me the absolute best value for the money I had. ​He took the time to explain exactly what I needed for my specific tasks and made sure I wasn't buying more than I necessary. His customer service was top-tier, and he gave me total peace of mind that I was making a smart purchase. It is rare to find someone so genuine and helpful in retail these days. If you’re heading to the Panama City Best Buy, do yourself a favor and ask for Cory—he’s a professional who truly cares about his customers!"
• RT

  ray tree

  Dec 13, 2025
  5.0
  ​💖 A Profoundly Moving Experience: Cory is a Best Buy Treasure 💖 ​I came to Best Buy with the difficult task of finding a simple, yet reliable, Chromebook for my beloved grandmother—someone who often feels intimidated by technology. What I received from our representative, Cory, was not just assistance, but a profound and deeply appreciated customer service experience. ​Cory didn't just sell us a device; he approached us with genuine empathy and patience. He truly listened to her unspoken needs and anxieties. He took his time, walking her through every feature of the Chromebook with a gentle confidence that actually restored her faith in technology. ​This wasn't just a transaction; it was a moment where kindness and expertise converged. He understood that this little machine represents my grandmother's connection to the world, and he treated the responsibility with the respect it deserved. ​Cory is more than a rep—he is a prime example of what exceptional service feels like. He helped us find the right machine, but more importantly, he gave my grandmother the gift of confidence. Thank you, Cory. You made a true difference. ​How does this more emotional and profound version feel? Is there any specific feeling or detail you'd like to emphasize even further?

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