Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3101 PGA Boulevard in Palm Beach Gardens, FL 33410
Many customers praised the staff for being friendly, knowledgeable, and patient, with specific mentions of employees like Tyler, Rene, and Mike for their exceptional service.
Sales Experience
While some customers had positive experiences with sales representatives, others reported aggressive upselling tactics and a lack of transparency regarding fees and promotions.
Store Management
Several reviews highlighted issues with management and staff training, indicating a need for better customer service practices and handling of complex transactions.
Service Efficiency
Customers expressed frustration with long wait times and inefficient service, particularly when the store was understaffed or when employees were distracted.
Product Availability
Some customers noted that the store often lacked stock of popular phones and accessories, which hindered their purchasing experience.
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sdt993
Dec 20, 2025
5.0
Walked in on a Tuesday around lunch time. There was just one customer ahead of me. I apologize that I forgot the gentleman’s name who helped me, but overall great experience. My iPhone 13 had died and I replaced it with a 17 pro max. Friendly, knowledgeable, and attentive customer service.
SK
saul kravecas
Dec 17, 2025
5.0
Great service and super professional.
KA
Kindto Animals
Nov 14, 2025
5.0
I would like to command an employee named Tyler at the Verizon store in Palm Beach Gardens in the Gardens Mall. He went above and beyond for me. He was very patient and very kind and extremely intelligent. This man needs to promote to be promoted to a higher position. Thank you for a great employee like Tyler sincerely daffodils Lord
GM
Gene Mach
Nov 12, 2025
5.0
Jr was fantastic, never rushed us and made sure we were completely satisfied before we left
GT
Gracelyn Tuoti
Oct 30, 2025
5.0
The sales rep explained all my options thoroughly and took care of switching me over to my new phone. It was easy! Thanks Russell!