Best Buy

Reviews

• EE

  Eikon (Enigma2ikon)

  4 days ago
  5.0
  Had an issue returning my ROG Ally and thought it was going to turn into a whole problem. Aden jumped in, listened, and actually helped instead of hiding behind policy. He pulled in the Geek Squad manager and the manager on site, and they all took care of it. They gave me store credit so I could grab a Legion Go, which was the only thing available. Aden was solid the whole way through , professional, straight to the point, and didn’t make it complicated. Appreciate him and the team for handling it right.
• AG

  Amy Gruenfelder

  Nov 9, 2025
  5.0
  March 2025 I was a customer at this Best Buy location and the manager and staff could not have been more kind and helpful. I am still so appreciative how hard they tried to help me fix my phone and how patient they were explaining everything to me. Above and beyond costumer service!! Thank you again Best Buy team!
• AC

  All Florida Tinting Co.

  Nov 6, 2025
  5.0
  Jason in electronics is by far the most knowledgeable and intelligent person I’ve ever talked to when it to comes to TV’s. I thought I knew just about everything there is to know doing my own research until I met Jason which I’m glad I did. We are so used to purchasing everything online, but I felt fortunate walking in and meeting Jason, an employee who can actually school us on our TV purchases. We bought (2) 77 inch LG OLED TV’s and (2) 32 inch Samsung QLED with the help of Jason and after speaking with him I felt more confident than I imagined making my purchases. Jason is an asset to Best Buy. Employees rarely exist at his caliber!
• BH

  Ben Hartman

  Oct 25, 2025
  5.0
  Jason from appliances made a great save today. This morning he worked up a solid deal for me on an open box dishwasher that I scheduled pick up on for tomorrow. Then just two hours later I receive an email from Best Buy's system stating my order has been canceled. No explanation or reason, just canceled. Being fairly upset, I called customer service but to no avail and they may have only made matters worse. They could not provide me a reason for cancelation and basically just told me 'good luck'. I immediately went back to the store and found Jason who was immensely helpful. Within a few short minutes everything was rectified and he even helped load the appliance into my car. Thank you Jason. Your efforts and diligence today is greatly appreciated.
• FF

  focaruiz1

  Oct 18, 2025
  1.0
  Went into store today and this is the second time I've had challenges picking up an order here. This time, after receiving email (&text) to go to the store to pick up my order, the items were not ready... again... This happened the last time as well, and in both instances, days after receiving notification that my order is ready to be picked up. And yes, still within the pick-up window, as well.  When I arrived the young lady scanned my barcode from my phone and looked in some boxes behind her for a bit, then around in a couple areas, and then seemed confused about what to do next... I kindly mentioned to her, that I could not hang around while they figured out what happened with my order or looked for my items.  I asked her to call me when ready, I needed to go pickup my son and was running late. She said there is no phone in the store and she could not call me. A total lie. I wrote my number down and told her to give it to her manager and explain the problem, she said her managers name was G_____s. On my way out, I asked if G____s was available, just in case... She was. G____s solution was to start asking me questions about my order (all of which are already available to her and her team). I simply asked her, after grabbing the paper with my name/number from the other rep and handing it to G_____s, to give me a ring when the items ACTUALLY WERE ready for me to come back for pick-up. No regard whatsoever for my time, having to make multiple trips, not even an acknowledgement or, let alone, an apology. Her only comments were that I could stand-by and wait for her to figure it out (more disregard for my time) and that she WOULD NOT be able to call me. Another lie. When I said I had to go, as I was late for picking up my child, she offered to ship. But again, she wanted me to stay around and watch her perform that function. I said I could not wait and told her to either ship or cancel the order. She promptly made it a point to crumple up the paper with my phone number and throw it in the garbage. I left and it appears she then cancelled my order. I have spent tens of thousands at your store, personally and professionally (with my business). There will be no more orders or purchases being made at any best buy stores or online. Her decisions will be very costly for your company, I wanted to make sure your team was aware of that.

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