Apple The Gardens Mall

Reviews

• WO

  William O'Brien

  Nov 12, 2025
  5.0
  I'm giving 5 stars for the professionalism and courtesy. I had a Mac book that needs repair. Our tech Kyle was great, direct and polite. All the ghost stories are false this store is a great place to do business.
• GR

  Gina Rodriguez

  Oct 31, 2025
  1.0
  Brandon have 0 respect to the clients I talk to him 4 times like hi can I ask u something , excuse me , hi and he ignored me all the time , I was waiting one hour till he finished the client for he give me attention and what he does is move to another table I go and ask him why he ignored me and he say u have to wait there someone else will be with u after I say that is very rude I just come to buy one phone and he very rude respond like go to back to the table someone will give the service please follow up the costumer service I a great bd but employees make terrible image
• SE

  Stephanie Erickson

  Oct 30, 2025
  1.0
  Went in to purchase a new phone. Was passed over twice for help. The employees walked right past me to help the person in line behind me two times. Needless to say, they didn’t get my money.
• RR

  Raquelle Raugh

  Oct 29, 2025
  1.0
  Genuinely one of the most chaotic experiences of my life. I entered the store, every employee is avoiding eye contact with me, so I get in line for the Genius Bar employee to ask how to buy a computer. He tells me to go stand by the computers. I wait for about 30 minutes, patiently standing near an employee trying to inquire about how to buy a laptop. Everyone tells me everyone is busy. I ask if I can be put in a queue so I know someone is coming to help me eventually. They say, “no just stand by the computers” I literally had to beg 3-4 employees to help me. I was literally like “ I have $3,000 please take my money and give me a laptop.” I asked the person who finally was able to help me if the computer came with a three-prong extender or if I would have to buy it separately and he just responded “I don’t know” with no follow up of “I’ll find out”. Honestly don’t waste your time here, you would be better off buying a product online.
• LB

  Lynn B

  Oct 22, 2025
  1.0
  Apparently the explanation for inconsistent ios results between two of the same model iPhone and ios versions was, “it’s not working as it should.” My questions beyond that were met with an agressive, “You’re not listening to me.” Then the tech disabled anti theft without first asking me if we wanted to wait the hour it would take to complete. The tech had just successfully done what we needed to personally do ourselves and why Apple Support had directed us to the Apple Store. So we sat there for an hour unnecessarily to do something the tech had already succeeded in doing without disabling anti theft. I will not be returning to this store, no way, no how.

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