Verizon

Reviews

• AG

  Angela C. Garcia

  Oct 29, 2025
  1.0
  On 10/03/2025 I ordered 4 phones (17 pro max). We were initially told they were going to be delivered on 10/10. The day came about and the phones were delayed, information that I learned about because of the Verizon app. No big deal, we understood is a hot commodity, but no communication from the store employee. A week pases by and I had to text the employee who replied quote; “they have no arrived yet”. As more days pass by I begin to get notifications from Verizon stating my orders have been delivered. Yet no communication from the store. A third phone arrived 2 days from the first 2. And you don’t have to guess, still no communication from the store. I proceeded to call Steven or Stephen I am not sure how his name is spelled and he told me he will call me back. He never called back. The next day I called him again and he told me the phones were not delivered yet. On 10/28 I received a message from Verizon my 4th phone has been delivered and the app is telling me to begin activating my new phones. And you guess right no communication from the store employee., this is when I decided to come to the store for a second time in a week. I explained the situation the another store employee and showed him what the Verizon app is showing, he called Stephen and he then explained that the phones have not been delivered, that Verizon has been having issues and that I am not the only customer this has happened to. I was not pleased with the answer and left the store but called ups who confirmed the orders had been delivered to the store on the days indicated on the Verizon app. I called Verizon explained the situation and they also confirmed the phones order under my account have been delivered. Today 10/29 I went into the store where I come across Stephen. Stephen was condescending and said that his coworker had told him I was disrespectful towards him(which is not true) we nearly exchanged words because he had customers waiting on him and I was not trying to interrupt his sale. He said that I was lying because he did communicate. I had no energy to go back and forth with anyone, and as customer I should not be begging for communication or for the right thing to be done. And why he did not call me knowing I was in the store inquiring about my order? He then explained to me that the phones indeed were delivered and that another employee had sold them to another customer without telling him anything. He said his manager was aware (who also has not called me). I told him he could’ve been upfront from the beginning, he knew I had urgency on one off the phone since my son will be going overseas and we are not sure on when he will be back. He was very rude and said “You can go to another store, because I am as upset as you are, I get paid based on sales and I obviously lost this big sale”. I was never offered a resolution and I am very disappointed. But did as suggested by this employee, went to another Verizon store and to my surprise at the other store they notified me that my account has 4 new devices attached to the account and I cannot move on with the purchase of any phones. I knew I was not going to be helped at the original store and do not trust them anyway. Had to call 611 and a fraud report had to get filed because as I was explaining in the second store, devices were ordered under my account.This has been by far a horrible experience and if it helps anyone out there do not go to this store. Call Verizon directly for any upgrades or services, this will save you a 2 hour call with the fraud department and will save you from a lot of stress. And below they will answer with automated message…
• JT

  Joseph Tricomi

  Oct 10, 2025
  5.0
  Stopped into replace my pixel6 with an s25. Found a good deal online so I thought I would go in the store instead of waiting. Joe was excellent as was Trey. Stayed stayed after closing time to help transfer info from my old phone to new one. Old phone was not cooperating but instead of telling me to do it at home Joe continue to work with me. Also got me a better deal! Will absolutely go back next time
• KS

  Kellylou Solloway

  Sep 23, 2025
  1.0
  Subject: Concern Regarding Poor Experience at [Malabar rd, Florida] I arrived at the store around 5:00 PM and was not finished until 8:49 PM, well past closing hours. While I initially appreciated the representative’s (Trey jones) attempt to help me secure a deal, the process quickly became confusing and unmanageable. He mistakenly opened a second line and a new account, but was unable to consolidate everything into the one line and device I requested. When the errors could not be resolved, he became visibly frustrated and insisted I purchase a phone with two lines, which was not what I wanted. Ultimately, I left without making a purchase. Adding to this, as the time approached closing, the representative expressed frustration about still assisting me past 8:00 PM and mentioned that he would now be late for a football game. I felt pressured to make a purchase I did not want simply because the store was closing and he wanted to leave. This is not acceptable customer service. In addition to the service issues, the employee made several inappropriate comments. He remarked that waitresses should not be tipped “just for bringing food,” asked me what “kind of girl” I was, and suggested I must be a tomboy because my nails were not manicured. Asked me if I have “multiple personalities”. These remarks were unprofessional, personal, and made me uncomfortable. The next morning, I received a voicemail stating that I owe $1,099 for an iPhone. This is extremely concerning, as I did not authorize or complete any purchase due to the representative’s inability to set up the correct plan. I am requesting: • Confirmation that no charges have been applied to my account. • Assurance that this matter will be investigated, particularly regarding both the account error and the employee’s conduct. • A follow-up to confirm resolution. I have been a Verizon customer because of the company’s reputation for professionalism and service, and this experience fell far short of those standards. Thank you for your attention to this matter. I look forward to your response.
• JM

  Jasmine Miller

  Aug 22, 2025
  5.0
  Marco took care of my family today efficiently and saved us so much on our plan! I couldn’t recommend him more!! Thank you so much for going above and beyond!
• MB

  MaryBeth Jarrell (Babe)

  Jul 30, 2025
  1.0
  Couldn't hear on phones, dropped calls, says you're not connected to service, etc. Too bad, So sad....

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