Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Palm Bay’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Palm Bay connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Many customers praised the helpfulness and professionalism of staff, particularly highlighting individuals like Nick, Devin, and Heather for their exceptional service.
Billing Issues
Several reviews mentioned problems with billing, including overcharges and difficulties in receiving credits, leading to frustration among customers.
Communication Problems
Customers frequently reported issues with communication regarding order statuses and service plans, leading to confusion and dissatisfaction.
Store Experience
While some customers had positive experiences with quick service and knowledgeable staff, others faced long wait times and unprofessional behavior from employees.
EC
Ervin colon
Feb 18, 2026
5.0
Great service, Nick helped me put my plan and find me promotional deals and find the best plan. Everything felt seamless. 10/10
AP
Amie P
Feb 17, 2026
5.0
I have been in the 7 levels of hell for the past month trying to switch to a new wireless carrier from T-MOBILE who claims they have good deals for a military family but then does a "bait and switch" charging you far more than you want to pay. AT&T spent the last month not doing their job while T-Mobile kept preventing the phone lines from "porting" and gave us a hard time every single phone call we made. THANKFULLY we stopped into this VERIZON STORE where DEVIN and his manager HEATHER not only spent the time to get us fully switched but found us every possible discount and made switching so easy. I WILL NEVER LEAVE VERIZON! I would rather have a ROOT CANAL unmedicated than go through the trouble of trying to switch wireless carriers again. The VERIZON representative explained everything, were consummate professionals and made a very difficult switch EASY! My boys now have brand new IPHONEs and they even gave us credit back for the phones we traded in!! Absolutely BRILLIANT SERVICE!! Thank you VERIZON, thank you DEVIN and HEATHER! You have customers for life!! I cannot RECOMMEND THIS VERIZON STORE ENOUGH!
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Diane W.
Jan 29, 2026
1.0
Overcharged us by 44.99 on our invoice, they agree they did it, some mistake in their system, have not given our money back, been 12 days since error. Still waiting for credit or check. They keep making excuses why has not been taken care of. 2 visits to store since original problem and 3 calls to Verizon. Still waiting for money.
Update: Feb 2, called Cellular sales direct and got a great customer service rep named lindsey who figured out everything. Got all our answers and she gave us a $50 credit on our account for future accessories. 5 stars for her!
MS
Michael Scott
Jan 14, 2026
1.0
Not saying the store is bad but all day in palm bay Florida, no service period. Can’t get calls and can’t make calls. Been with them twenty years. This is ridiculous. My phone and everybody i know has the SOS where the signal reception is. This i unacceptable!!!!
JW
Jason Wilson
Jan 12, 2026
5.0
Stopped here to upgrade my phone. Was helped by an associate named Tim. He was awesome! Spent 3 hours with me getting me the right phone, answering all of my questions thoroughly, setting up new phone, and transferring everything from old phone- including work apps. Thank you sir!