Verizon

Reviews

• TM

  Todd Mills

  5 days ago
  5.0
  Mike and Tim (maybe Tom) were the best experience we have had at any Verizon. By far the best location we have been to.
• NH

  Nick H

  Dec 24, 2025
  1.0
  Uninformed and unwilling to help. They’ll simply tell you “we aren’t a corporate store go to the New Haven location”
• SB

  Sasha Behr

  Dec 23, 2025
  1.0
  I strongly advise against visiting this store. My experience was extremely frustrating and unprofessional over several visits to this store. I ordered a new phone that was supposedly in stock, but then it wasn’t. They told me it would arrive in 2–3 days, yet I waited almost a week. When it finally arrived, the store did not contact me. When I reached out to confirm, they lied, claiming it hadn’t arrived. I later discovered that the phone had been sold to someone else in the store, forcing me to place another order. On top of that, the store added extra plans and fees to my account without my consent, even though I had verbally declined and signed to reject the feature. I only discovered this on the following month’s bill. Overall, the employees at this location were misleading and dishonest. They seemed willing to say almost anything to make a sale, regardless of the truth. I ended up going to another Verizon location just to get my issues resolved. Shady practices, lies, and unauthorized charges—avoid this store at all costs.
• AG

  Angela C. Garcia

  Oct 29, 2025
  1.0
  On 10/03/2025 I ordered 4 phones (17 pro max). We were initially told they were going to be delivered on 10/10. The day came about and the phones were delayed, information that I learned about because of the Verizon app. No big deal, we understood is a hot commodity, but no communication from the store employee. A week pases by and I had to text the employee who replied quote; “they have no arrived yet”. As more days pass by I begin to get notifications from Verizon stating my orders have been delivered. Yet no communication from the store. A third phone arrived 2 days from the first 2. And you don’t have to guess, still no communication from the store. I proceeded to call Steven or Stephen I am not sure how his name is spelled and he told me he will call me back. He never called back. The next day I called him again and he told me the phones were not delivered yet. On 10/28 I received a message from Verizon my 4th phone has been delivered and the app is telling me to begin activating my new phones. And you guess right no communication from the store employee., this is when I decided to come to the store for a second time in a week. I explained the situation the another store employee and showed him what the Verizon app is showing, he called Stephen and he then explained that the phones have not been delivered, that Verizon has been having issues and that I am not the only customer this has happened to. I was not pleased with the answer and left the store but called ups who confirmed the orders had been delivered to the store on the days indicated on the Verizon app. I called Verizon explained the situation and they also confirmed the phones order under my account have been delivered. Today 10/29 I went into the store where I come across Stephen. Stephen was condescending and said that his coworker had told him I was disrespectful towards him(which is not true) we nearly exchanged words because he had customers waiting on him and I was not trying to interrupt his sale. He said that I was lying because he did communicate. I had no energy to go back and forth with anyone, and as customer I should not be begging for communication or for the right thing to be done. And why he did not call me knowing I was in the store inquiring about my order? He then explained to me that the phones indeed were delivered and that another employee had sold them to another customer without telling him anything. He said his manager was aware (who also has not called me). I told him he could’ve been upfront from the beginning, he knew I had urgency on one off the phone since my son will be going overseas and we are not sure on when he will be back. He was very rude and said “You can go to another store, because I am as upset as you are, I get paid based on sales and I obviously lost this big sale”. I was never offered a resolution and I am very disappointed. But did as suggested by this employee, went to another Verizon store and to my surprise at the other store they notified me that my account has 4 new devices attached to the account and I cannot move on with the purchase of any phones. I knew I was not going to be helped at the original store and do not trust them anyway. Had to call 611 and a fraud report had to get filed because as I was explaining in the second store, devices were ordered under my account.This has been by far a horrible experience and if it helps anyone out there do not go to this store. Call Verizon directly for any upgrades or services, this will save you a 2 hour call with the fraud department and will save you from a lot of stress. And below they will answer with automated message…
• JT

  Joseph Tricomi

  Oct 10, 2025
  5.0
  Stopped into replace my pixel6 with an s25. Found a good deal online so I thought I would go in the store instead of waiting. Joe was excellent as was Trey. Stayed stayed after closing time to help transfer info from my old phone to new one. Old phone was not cooperating but instead of telling me to do it at home Joe continue to work with me. Also got me a better deal! Will absolutely go back next time

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