Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Orlando, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 3120 S Kirkman Rd.
Details
- Curbside pickupNot available
Location
Hours
Reviews
3.9
308 reviews
5 stars
187
4 stars
32
3 stars
15
2 stars
11
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their excellent service, highlighting individuals like Bruno, Luana, and Diego for their attentiveness and helpfulness.
Billing Issues
Several reviews mentioned recurring problems with billing, including unexpected charges and difficulties in resolving these issues.
Store Experience
While some customers had positive experiences with staff and service, others reported long wait times and poor service, indicating inconsistency in the store's performance.
Product Knowledge
Customers appreciated the staff's knowledge about products and services, which helped them make informed decisions.
Negative Experiences
A number of reviews expressed frustration with deceptive practices and unprofessional behavior from certain employees, leading to dissatisfaction.
- TDTom wadmard Dagnace5 days ago5.0Good service agent Antonio and the manager too good service demitri
- LRLisa RJan 3, 20265.0I went in trying to switch to Verizon from T-Mobile and it wasn’t working. I thought for sure they were going to say - sorry we can’t help - not our issue- but Jeremy and Matt were patient and so friendly. This particular store (kirkman) is full of knowledgeable and effective representatives who also know how to provide customer service.
- LOLeasing OfficeDec 20, 20255.0Love the new management team here!! Very helpful and got me set up with new Internet and phones for my office.
- JPJeferson PlazaDec 18, 20255.0Antonio Excellent person with very good attention to the public, I congratulate him and I am pleased with his work. Excellent service. Thank you.
- RNROBERTO NEVESDec 6, 20251.0Unfortunately, I am experiencing serious recurring issues with Verizon in the MetroWest area regarding incorrect charges on my account. Verizon charged me an amount that does not exist on my actual usage or contract. When I attempted to pay my bill, I was unable to pay the correct amount, as the system only allowed me to pay the incorrect higher balance. Because of this error, my services were suspended, and I was forced to pay an amount higher than what I truly owe just to have my services restored. This situation caused me financial loss, interruption of essential services, and significant inconvenience.