Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Orlando, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 3120 S Kirkman Rd.
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Kendra, Diego, and Luana providing excellent service.
Inconsistency
Several reviews highlighted inconsistent service experiences, with some customers reporting long wait times and unhelpful staff, contrasting sharply with positive experiences.
Billing Issues
Multiple customers expressed frustration over billing discrepancies and hidden fees, indicating a lack of transparency in pricing.
Store Environment
The store atmosphere received mixed reviews, with some customers enjoying the friendly vibe while others noted disorganization and slow service.
JR
Jesse Romanowski
3 days ago
1.0
They messed up my entire phone plan/bill and lied about how the plan was going to work/cost would advise going to any version besides this one also the manager will not call you back or try to help you at all tried to get help for 2 weeks before making this review
JL
Judson Leite
6 days ago
5.0
Fui atendido pelo Matt o vendedor, ele foi muito gentil, fala português e inglês, e foi muito atencioso, eu super indico, atendimento com excelência é o que esperamos quando vamos a esse tipo de loja. Obrigado pelo atendimento Matt.
DM
Danielle M
6 days ago
5.0
I was having issues with my phone and I took it to the store and the sale rep Jeremy Dominguez was so patient and understanding and helped me every way possible and fixed the problem I highly recommend him if you ever go to the kirkman store..
RW
Roylee Walker
6 days ago
5.0
Didn’t exactly know what I was getting when I walked in the store. I was greeted by Laura C, I sat down with her and eventually I purchased a new tablet. She was very knowledgeable in the many different devices the store had to offer. I’m happy I talk to her she helped me decide on what devices that could be useful to me with career and home life. Thank you Laura and Verizon team.
VH
Veronica Henry
6 days ago
5.0
I had an amazing experience with customer service at Verizon, and I truly want to highlight Ms. Laura. From the moment she assisted me, she was incredibly attentive, patient, and professional. She took the time to listen, explained everything clearly, and made sure all of my needs were met without ever making me feel rushed.
What really stood out was how she made me feel like family—not just another customer. That level of care is rare and deeply appreciated. Y’all truly have a gem in Ms. Laura, and she represents the company with excellence. Thank you for such a positive and welcoming experience!