Verizon

4.7
473 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Orlando’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
16727 E. Colonial Dr, Orlando, FL
32820, United States

Hours

Reviews

4.7
468 reviews
5 stars
432
4 stars
5
3 stars
1
2 stars
3
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with several standout employees receiving specific commendations.

Mixed Experiences

While some customers had excellent experiences, others reported issues with service quality, including unhelpful staff and miscommunication regarding fees and promotions.

Training Issues

Several reviews highlighted a need for better training among staff, with some customers experiencing confusion or dissatisfaction due to employees' lack of knowledge.

Store Environment

The store was generally described as clean and well-organized, contributing positively to the customer experience.

Technical Support

Customers expressed frustration with technical support, particularly regarding app assistance and phone upgrades, indicating a need for improved service in these areas.
  • MH
    Mark Hana
    Dec 21, 2025
    1.0
    Very unhelpful experience. I came in to upgrade my phone, but the agent was unable to clearly explain additional fees that were not disclosed beforehand. In the end, she advised me to complete the upgrade online or visit another store, stating that she was new to the job.
  • DR
    donna reeve
    Dec 5, 2025
    1.0
    Went to store to get help with there app.they were unable to do it. Went and called Verizon on hold for 1.5 hours. No tech support. From Verizon. Usually an all day event
  • CS
    Claire Sourwine
    Oct 30, 2025
    5.0
    Andrew was wonderful and handled everything excellently!!!!
  • NJ
    Nishka James
    Aug 17, 2025
    5.0
    I met with Iholanda and she was super kind! She was patient and very thorough through my upgrading process. I haven’t updated my phone in over 5 years so I had forgotten how the process went but she explained everything to me and we even engaged in enlightening conversation while we waited for the transfer of information from phone to phone to be done. I am happy with my purchase and Iholanda was definitely exceptional.
  • DS
    Dawn Strawder
    Aug 12, 2022
    5.0
    I ended up having to spend about 2 hours in this store but not sure to anything the employees did. Jess was nothing but kind and patient and helped us solve our issue no matter how long it took.

Frequently Asked Questions About Verizon

Where is the Verizon store located on East Colonial Drive in Orlando?

The Verizon store is located at 16727 E. Colonial Dr, Orlando, FL 32820.

What brands of smartphones can I find at the Verizon store on East Colonial Drive?

You can find Apple, Samsung, Google, Motorola, LG, HTC, and Asus smartphones at this Verizon store.