Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Orlando’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.7
468 reviews
5 stars
432
4 stars5
3 stars1
2 stars3
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with several standout employees receiving specific commendations.
Mixed Experiences
While some customers had excellent experiences, others reported issues with service quality, including unhelpful staff and miscommunication regarding fees and promotions.
Training Issues
Several reviews highlighted a need for better training among staff, with some customers experiencing confusion or dissatisfaction due to employees' lack of knowledge.
Store Environment
The store was generally described as clean and well-organized, contributing positively to the customer experience.
Technical Support
Customers expressed frustration with technical support, particularly regarding app assistance and phone upgrades, indicating a need for improved service in these areas.
- MHMark HanaDec 21, 20251.0Very unhelpful experience. I came in to upgrade my phone, but the agent was unable to clearly explain additional fees that were not disclosed beforehand. In the end, she advised me to complete the upgrade online or visit another store, stating that she was new to the job.
- DRdonna reeveDec 5, 20251.0Went to store to get help with there app.they were unable to do it. Went and called Verizon on hold for 1.5 hours. No tech support. From Verizon. Usually an all day event
- CSClaire SourwineOct 30, 20255.0Andrew was wonderful and handled everything excellently!!!!
- NJNishka JamesAug 17, 20255.0I met with Iholanda and she was super kind! She was patient and very thorough through my upgrading process. I haven’t updated my phone in over 5 years so I had forgotten how the process went but she explained everything to me and we even engaged in enlightening conversation while we waited for the transfer of information from phone to phone to be done. I am happy with my purchase and Iholanda was definitely exceptional.
- DSDawn StrawderAug 12, 20225.0I ended up having to spend about 2 hours in this store but not sure to anything the employees did. Jess was nothing but kind and patient and helped us solve our issue no matter how long it took.
Frequently Asked Questions About Verizon
Where is the Verizon store located on East Colonial Drive in Orlando?
The Verizon store is located at 16727 E. Colonial Dr, Orlando, FL 32820.
What brands of smartphones can I find at the Verizon store on East Colonial Drive?
You can find Apple, Samsung, Google, Motorola, LG, HTC, and Asus smartphones at this Verizon store.
What are the store hours for the Verizon location at 16727 E. Colonial Dr?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does the Verizon store offer in-store or curbside pickup services?
Yes, the Verizon store offers both in-store pickup and curbside pickup services.
Can I pay my Verizon bill in-store at the East Colonial Drive location?
Yes, you can pay your Verizon bill in-store at this location.
What payment methods are accepted at the Verizon store in Orlando?
The store accepts American Express, Discover, Mastercard, and Visa payment options.
Do I need an appointment to visit the Verizon store on East Colonial Drive?
No, appointments are not required to visit this Verizon store.
What nearby restaurants can I visit before or after shopping at the Verizon store?
Nearby restaurants include Zaxby's, Taco Bell, Burger King, Long John Silver's, and ZENSHI Handcrafted Sushi, offering a variety of dining options for your convenience.
Are there any nearby convenience stores or gas stations near the Verizon location?
Yes, there are several nearby convenience stores and gas stations including Circle K, ampm, and bp, which might be useful for quick stops during your visit.
What nearby stores or services can I find near the Verizon store at 16727 E. Colonial Dr?
You can find nearby services such as Publix Super Market, Publix Pharmacy, Fifth Third Bank, Western Union, and hair salons like Fantastic Sams around the Verizon location for added convenience.