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Verizon

3.8
(387 reviews)

Business Details

(321) 354-0728

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Orlando for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
4782 Millenia Plaza Way, Orlando, FL
32839, United States

Hours

Reviews

3.8
387 reviews
5 stars
231
4 stars
28
3 stars
22
2 stars
13
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude and unhelpful.

Staff Knowledge

Several reviews highlighted knowledgeable staff who provided excellent assistance, while others pointed out instances of unpreparedness and lack of information.

Store Management

Management received both positive and negative feedback; some customers appreciated the support from managers, while others reported poor management and unprofessional behavior.

Service Issues

Customers frequently reported issues with service setup, billing discrepancies, and overall dissatisfaction with the handling of their concerns.

Store Environment

The store environment was described as friendly and welcoming by some, but others noted long wait times and unprofessional attitudes from staff.
  • JT
    Jaileene Tavarez
    3 days ago
    5.0
    I have to leave another excellent review for Adam! Please give this man a raise! When I tell you excellent customer service I truly mean that. I don’t think I’ve ever received such good treatment from a provider. Even after you have established a plan. Adam goes above and beyond to explain in detail the billing and goes as far as correcting any discrepancies if need be. I say personally.. if you go to this store ask directly for ADAM. You won’t regret it. Adam thank you for providing top of the notch customer service. From start to finish. The man is a hard worker. He will always respond to you if you need him. Beautiful service! God bless Adam. May there be more amazing workers as him. The world would be a better place.
  • PJ
    Phillip Jenkins
    Feb 10, 2026
    5.0
    My Name is Phillip Jenkins I am a customer I had a great customer service experience with Adam and Alex the Manager they were very professional highly respected customer skills recommended a raise
  • NA
    Ninna Abdalah
    Feb 9, 2026
    1.0
    Pésima atención al público, la chica de cabello corto que me atendió esta noche tenía un actitud desagradable me miraba con una cara súper desagradable y sus respuestas eran “no tengo idea” y “llama a soporte” cuando la única razón por la cual vine a la tienda fue porque soporte me envió. Gracias al chico que intervino (creo que es el manager) pude obtener la información que necesitaba porque si hubiese sido por ella perdía mi viaje
  • AA
    Ali
    Feb 7, 2026
    5.0
    Thank you Angel for speedy service today. Your customer service was excellent!
  • MA
    Mugahed Alzawqari
    Feb 2, 2026
    1.0
    Super super bad customer service everybody they don’t surface the customer and they skip the line the best one Carlos 5 five star

Frequently Asked Questions About Verizon

What are the Verizon store hours at 4782 Millenia Plaza Way, Orlando?

The Verizon store in Orlando is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Can I buy the latest 5G smartphones like iPhone 15 and Samsung Galaxy S23 at this Verizon store?

Yes, this Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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