Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Orlando for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
326 reviews
5 stars
191
4 stars
26
3 stars
20
2 stars
11
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude and unhelpful.
Staff Knowledge
Several reviews highlighted knowledgeable staff who provided excellent assistance, but there were also complaints about unprepared employees and misinformation.
Management Issues
There are numerous reports of poor management practices, including dismissive attitudes and lack of support for staff, leading to negative customer experiences.
Service Efficiency
While some customers experienced quick and efficient service, others reported long wait times and unresolved issues, indicating inconsistency in service delivery.
Sales Practices
Several customers expressed dissatisfaction with aggressive upselling tactics and misleading information regarding plans and promotions.
- GSGreek ShopOct 26, 20255.0I had an exceptional experience at this store with Jadary! I couldn't have asked for better. If she stays with Verizon she will be a manager. Great customer service. Great attitude. Right amount of everything. Thank you!
- BEBenjamin Smith (euilea)Oct 21, 20255.0The store manager mr. Angel assisted us today. He was by far the most professional and helpful person we have worked with at any store since we had started with verizon. He was knowledgeable, polite, and very direct about what needed to happen and making sure we were taken care of fully. He did everything to insure timely and prompt service where he could control. Thank you
- KAKarina AlejandraSep 15, 20251.0Pésimo servicio de JOSÉ, tranta a los clientes malísimooo no es para nada amable ni Cortez, debería tener personas que si quieran trabajar y atender bien a los clientes NUEVOS, súper mal hablado y desubicadooo le da una mala imagen a su tienda 🤮🤮🤮
- DADoris AcunaAug 20, 20255.0My wife and I went and got a new account with Verizon. We were having many issues getting things set up and it was a nightmare due to the other carrier. Stephanie and the guys there were amazing, super helpful and very patient. It's a pain to deal with customer service and stuff on the phone and we all suffered, but helped each other through lol, they were great honest
- RRRafael ReyesAug 14, 20255.0Excellent customer service from branch manager
Frequently Asked Questions About Verizon
What are the Verizon store hours at 4782 Millenia Plaza Way, Orlando?
The Verizon store in Orlando is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Can I buy the latest 5G smartphones like iPhone 15 and Samsung Galaxy S23 at this Verizon store?
Yes, this Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What products and services does the Verizon Orlando store provide?
The store provides mobile plans, wireless Internet plans, voice plans, and sells business cell phones, mobile hotspots, tablets, and laptops from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does the Verizon Orlando store offer online order pickups or delivery options?
Yes, customers can shop online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
How can I schedule an appointment at the Verizon store in Orlando?
You can schedule an in-store appointment through the My Verizon app or by visiting Verizon's website store locator for this location.
What payment methods are accepted at Verizon Orlando?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash-only transactions.
Does the Verizon Orlando store provide free Wi-Fi for customers?
Yes, free Wi-Fi is available at the Verizon store for all customers.
What nearby dining options are available around the Verizon store at 4782 Millenia Plaza Way?
Nearby restaurants include Chipotle Mexican Grill, Pho 813 (Vietnamese), Zoes Kitchen (Mediterranean), Pei Wei (Asian), Wendy's, McDonald's, Zaxby's, Pollo Tropical, Panda Express, Duffy's Sports Grill, and Pizza Hut Express, offering a variety of cuisines to enjoy before or after your visit.
Are there any nearby healthcare facilities around the Verizon store in Orlando?
Yes, nearby healthcare locations include HCA Florida Millenia Emergency, Millenia ER a Department of Osceola Regional Medical Center, and Dr. Raymond Forehand Optometrist for medical and emergency services.
What other retail stores are located near the Verizon Orlando store?
Nearby retail options include Target Store Orlando-Millenia, Shoe Carnival, Mattress Firm, Jared jewelry store, Sleep Number mattress and furniture store, and Target Optical for eyewear and optometry services.