Visit our store at Orlando for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude and unhelpful.
Staff Knowledge
Several reviews highlighted knowledgeable staff who provided excellent assistance, while others pointed out instances of unpreparedness and lack of information.
Store Management
Management received both positive and negative feedback; some customers appreciated the support from managers, while others reported poor management and unprofessional behavior.
Service Issues
Customers frequently reported issues with service setup, billing discrepancies, and overall dissatisfaction with the handling of their concerns.
Store Environment
The store environment was described as friendly and welcoming by some, but others noted long wait times and unprofessional attitudes from staff.
JT
Jaileene Tavarez
3 days ago
5.0
I have to leave another excellent review for Adam! Please give this man a raise! When I tell you excellent customer service I truly mean that. I don’t think I’ve ever received such good treatment from a provider.
Even after you have established a plan. Adam goes above and beyond to explain in detail the billing and goes as far as correcting any discrepancies if need be. I say personally.. if you go to this store ask directly for ADAM. You won’t regret it.
Adam thank you for providing top of the notch customer service. From start to finish. The man is a hard worker. He will always respond to you if you need him. Beautiful service! God bless Adam. May there be more amazing workers as him. The world would be a better place.
PJ
Phillip Jenkins
Feb 10, 2026
5.0
My Name is Phillip Jenkins I am a customer I had a great customer service experience with Adam and Alex the Manager they were very professional highly respected customer skills recommended a raise
NA
Ninna Abdalah
Feb 9, 2026
1.0
Pésima atención al público, la chica de cabello corto que me atendió esta noche tenía un actitud desagradable me miraba con una cara súper desagradable y sus respuestas eran “no tengo idea” y “llama a soporte” cuando la única razón por la cual vine a la tienda fue porque soporte me envió. Gracias al chico que intervino (creo que es el manager) pude obtener la información que necesitaba porque si hubiese sido por ella perdía mi viaje
AA
Ali
Feb 7, 2026
5.0
Thank you Angel for speedy service today. Your customer service was excellent!
MA
Mugahed Alzawqari
Feb 2, 2026
1.0
Super super bad customer service everybody they don’t surface the customer and they skip the line the best one Carlos 5 five star
What are the Verizon store hours at 4782 Millenia Plaza Way, Orlando?
The Verizon store in Orlando is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Can I buy the latest 5G smartphones like iPhone 15 and Samsung Galaxy S23 at this Verizon store?
Yes, this Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What products and services does the Verizon Orlando store provide?
The store provides mobile plans, wireless Internet plans, voice plans, and sells business cell phones, mobile hotspots, tablets, and laptops from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does the Verizon Orlando store offer online order pickups or delivery options?
Yes, customers can shop online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
How can I schedule an appointment at the Verizon store in Orlando?
You can schedule an in-store appointment through the My Verizon app or by visiting Verizon's website store locator for this location.
What payment methods are accepted at Verizon Orlando?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash-only transactions.
Does the Verizon Orlando store provide free Wi-Fi for customers?
Yes, free Wi-Fi is available at the Verizon store for all customers.
What nearby dining options are available around the Verizon store at 4782 Millenia Plaza Way?
Nearby restaurants include Chipotle Mexican Grill, Pho 813 (Vietnamese), Zoes Kitchen (Mediterranean), Pei Wei (Asian), Wendy's, McDonald's, Zaxby's, Pollo Tropical, Panda Express, Duffy's Sports Grill, and Pizza Hut Express, offering a variety of cuisines to enjoy before or after your visit.
Are there any nearby healthcare facilities around the Verizon store in Orlando?
Yes, nearby healthcare locations include HCA Florida Millenia Emergency, Millenia ER a Department of Osceola Regional Medical Center, and Dr. Raymond Forehand Optometrist for medical and emergency services.
What other retail stores are located near the Verizon Orlando store?
Nearby retail options include Target Store Orlando-Millenia, Shoe Carnival, Mattress Firm, Jared jewelry store, Sleep Number mattress and furniture store, and Target Optical for eyewear and optometry services.
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