Verizon

3.7
373 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Orlando for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
4782 Millenia Plaza Way, Orlando, FL
32839, United States

Hours

Reviews

3.7
326 reviews
5 stars
191
4 stars
26
3 stars
20
2 stars
11
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude and unhelpful.

Staff Knowledge

Several reviews highlighted knowledgeable staff who provided excellent assistance, but there were also complaints about unprepared employees and misinformation.

Management Issues

There are numerous reports of poor management practices, including dismissive attitudes and lack of support for staff, leading to negative customer experiences.

Service Efficiency

While some customers experienced quick and efficient service, others reported long wait times and unresolved issues, indicating inconsistency in service delivery.

Sales Practices

Several customers expressed dissatisfaction with aggressive upselling tactics and misleading information regarding plans and promotions.
  • GS
    Greek Shop
    Oct 26, 2025
    5.0
    I had an exceptional experience at this store with Jadary! I couldn't have asked for better. If she stays with Verizon she will be a manager. Great customer service. Great attitude. Right amount of everything. Thank you!
  • BE
    Benjamin Smith (euilea)
    Oct 21, 2025
    5.0
    The store manager mr. Angel assisted us today. He was by far the most professional and helpful person we have worked with at any store since we had started with verizon. He was knowledgeable, polite, and very direct about what needed to happen and making sure we were taken care of fully. He did everything to insure timely and prompt service where he could control. Thank you
  • KA
    Karina Alejandra
    Sep 15, 2025
    1.0
    Pésimo servicio de JOSÉ, tranta a los clientes malísimooo no es para nada amable ni Cortez, debería tener personas que si quieran trabajar y atender bien a los clientes NUEVOS, súper mal hablado y desubicadooo le da una mala imagen a su tienda 🤮🤮🤮
  • DA
    Doris Acuna
    Aug 20, 2025
    5.0
    My wife and I went and got a new account with Verizon. We were having many issues getting things set up and it was a nightmare due to the other carrier. Stephanie and the guys there were amazing, super helpful and very patient. It's a pain to deal with customer service and stuff on the phone and we all suffered, but helped each other through lol, they were great honest
  • RR
    Rafael Reyes
    Aug 14, 2025
    5.0
    Excellent customer service from branch manager

Frequently Asked Questions About Verizon

What are the Verizon store hours at 4782 Millenia Plaza Way, Orlando?

The Verizon store in Orlando is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Can I buy the latest 5G smartphones like iPhone 15 and Samsung Galaxy S23 at this Verizon store?

Yes, this Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.