Business Details
12701 Narcoossee Rd, Orlando, FL
32832, United States
Certified by Verizon • Feb 22, 2026
(407) 926-0065
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/florida/orlando/lake-nona-1340022
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Orlando for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.7
195 reviews
5 stars
123
4 stars
10
3 stars2
2 stars
9
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some employees received praise for their helpfulness and professionalism, others were criticized for being unhelpful and dismissive.
Staff Knowledge
Several customers highlighted the knowledge and expertise of specific staff members, particularly Chris, Elisa, and Ricardo, who provided exceptional service.
Store Management
Concerns were raised about the overall management and organization of the store, with reports of poor handling of customer issues and lack of support from management.
Service Issues
Numerous complaints about service-related issues, including problems with phone upgrades, returns, and billing discrepancies, leading to customer dissatisfaction.
Positive Experiences
Despite the negative feedback, many customers reported positive experiences, particularly with specific employees who went above and beyond to assist.
- CCChristopher CedenoFeb 17, 20265.0Management was great, definitely my go to store.
- CCChris CFeb 17, 20265.0Chris was great!
- KKKatherine_2000Feb 3, 20261.0My name is Kathy two days ago. I got the Wi-Fi only Internet from Verizon and I thought it was gonna be good but it’s literally the worst Internet in the whole entire life. It was so bad. I really recommend not to get this because very very bad.
- SMSally MoonJan 24, 20265.0Very helpful staff! Thank you for your excellent service to our community. We recently had a blackout, there is still many of us who remember a time of no cell phones 😅, however, for those who were going crazy without their phone for only 1 day, I appreciated how the Verizon staff handled the situation. It clearly was not in your control. Keep up the great work!
- IEIMPORT EXPORTJan 21, 20265.0Great Job, Chris! I came into the Verizon store with a very complex request. I needed to switch an old number from another carrier to Verizon, open a new line, combine it with a new line promotion, complete a trade-in for another line, and also change my plan. I was assisted by a Verizon agent named Chris, and I couldn’t be more impressed. He is extremely knowledgeable about both the products and the system. He handled everything perfectly, step by step, and made sure to maximize my end-of-day discounts without missing a single detail. The whole process was smooth and efficient. Great job, Chris. I am truly impressed by this level of service.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Orlando at 12701 Narcoossee Rd?
The Verizon store in Orlando is open Monday to Friday from 9 AM to 7 PM, Saturday from 10 AM to 8 PM, and Sunday from 11 AM to 6 PM.
Which brands of smartphones does the Verizon Orlando store offer?
The store offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including the latest 5G models like the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What services does the Verizon store in Orlando provide?
Services include mobile plans, wireless internet plans, and voice plans, suitable for both personal and business needs.
What are the options for purchasing and receiving products from Verizon Orlando?
Customers can shop online with options like in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an appointment at the Verizon store in Orlando?
You can schedule an in-store appointment online through the Verizon website or using the My Verizon app.
What payment methods are accepted at Verizon Orlando?
Verizon accepts check, debit card, and mobile NFC payments; cash is not required.
Where is the Verizon store located in Orlando?
The Verizon store is located at 12701 Narcoossee Rd, Ste 190, Orlando, FL 32832, USA.
What dining options are available near the Verizon store in Orlando?
Nearby dining options include Smashburger for burgers, Marco's Pizza for pizza, Moes Southwest Grill for Mexican fast food, Bolay for health-focused meals, Moge Tee for bubble tea and smoothies, and Doseria for Indian cuisine and coffee.
Are there educational centers near the Verizon store for families in the Orlando Lake Nona area?
Yes, Mathnasium, a tutoring and test preparation center, is located nearby, offering educational support for children and students.
What healthcare and wellness services are available near the Verizon store in Orlando?
Nearby healthcare services include Nona Dentists and Orthodontics, Orlando Minimally Invasive Surgery, Connection Chiropractic Lake Nona, The Women’s Center, and wellness centers like Gearity Wellness Center and NUR Medspa & Wellness.
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