Verizon

3.5
402 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Orlando for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
626 N Alafaya Trl, Orlando, FL
32828, United States

Hours

Reviews

3.5
313 reviews
5 stars
157
4 stars
34
3 stars
14
2 stars
18
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, professionalism, and willingness to assist, particularly highlighting individuals like Cathy, Brenda, and Alex.

Mixed Experiences

While some customers had positive interactions, others reported negative experiences, including issues with misleading pricing and poor service.

Store Environment

The store was generally described as clean and welcoming, but some customers noted discomfort due to inadequate seating.

Technical Support Issues

Several reviews mentioned dissatisfaction with the technical support provided, including unresolved issues and lack of knowledge from staff.

Billing Concerns

Multiple customers expressed frustration over billing practices, including unexpected charges and lack of transparency regarding fees.
  • SS
    Sky Selly
    Nov 8, 2025
    5.0
    Nick is very kind and went beyond my expectations.
  • GG
    Gabe Graham
    Nov 8, 2025
    5.0
    Alexander is so awesome, he saved my day! My service is actually cheaper with Verizon and better service! Thx sooo much!!
  • RD
    Robert Dunham
    Nov 8, 2025
    5.0
    I walked into the Verizon store in Waterford lakes talked to Alexander and almost automatically saved me $80 on my bill. Got a new phone internet. TV. Awesome people. Great service. Thanks alexander
  • RR
    Robespierre Reyes
    Oct 7, 2025
    5.0
    Cathy was amazing! We came looking for Brenda but Brenda refer us to Cathy and she was not wrong! Cathy was so amazing! Her customer service was AMAZING! Very caring - very polite - never pushy for a sale - extremely helpful - definitely some one I will come back to.
  • PJ
    Porchia Johnson
    Sep 21, 2025
    5.0
    I came in on a really tough day with a broken sim card. Brenda was super professional and really helped. Thanks so much!

Frequently Asked Questions About Verizon

What are the Verizon store hours in Orlando?

The Verizon store in Orlando is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.

What brands of smartphones can I find at the Verizon Orlando store?

You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon Orlando store, including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.