Verizon

3.5
406 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Orlando for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
626 N Alafaya Trl, Orlando, FL
32828, United States

Hours

Reviews

3.5
315 reviews
5 stars
159
4 stars
33
3 stars
14
2 stars
18
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Nick, Alexander, and Cathy for their outstanding service.

Billing Issues

Several reviews highlighted problems with billing practices, including misleading pricing and unexpected charges, leading to frustration among customers.

Store Experience

While some customers reported positive experiences with quick service and helpful staff, others expressed dissatisfaction with long wait times and unhelpful responses to their issues.

Product Knowledge

There were mixed reviews regarding staff knowledge, with some customers noting helpful assistance while others experienced a lack of expertise in resolving technical issues.
  • LT
    Luis Torres
    1 day ago
    1.0
    Mala atención duran demasiado con cada cliente y hay que esperar demasiado!! Literalmente lo peor!!
  • AR
    Albert Acosta Ramirez
    Dec 24, 2025
    5.0
    Nick is the man. Helped me switch and was transparent with me about everything.
  • SS
    Sky Selly
    Nov 8, 2025
    5.0
    Nick is very kind and went beyond my expectations.
  • GG
    Gabe “Cory” Graham
    Nov 8, 2025
    5.0
    Alexander is so awesome, he saved my day! My service is actually cheaper with Verizon and better service! Thx sooo much!!
  • RD
    Robert Dunham
    Nov 8, 2025
    5.0
    I walked into the Verizon store in Waterford lakes talked to Alexander and almost automatically saved me $80 on my bill. Got a new phone internet. TV. Awesome people. Great service. Thanks alexander

Frequently Asked Questions About Verizon

What are the Verizon store hours in Orlando?

The Verizon store in Orlando is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.

What brands of smartphones can I find at the Verizon Orlando store?

You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon Orlando store, including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.