Verizon

3.7
549 reviews
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Business Details

3742 E Colonial Dr, Orlando, FL
32803, United States
(407) 894-5770
https://www.verizon.com/stores/details/florida/orlando/colonial-331052
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About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Orlando for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
3742 E Colonial Dr, Orlando, FL
32803, United States

Hours

Reviews

3.7
456 reviews
5 stars
244
4 stars
53
3 stars
32
2 stars
21
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised individual staff members for their helpfulness and professionalism, others reported rude behavior and a lack of assistance.

Sales Experience

Several customers had positive experiences with sales representatives who provided valuable information and assistance, but there were also complaints about misleading information and poor handling of transactions.

Store Management

The store management received criticism for unprofessional behavior and inadequate support, with some customers expressing frustration over unresolved issues and poor communication.

Technical Support

Customers reported difficulties with technical support, including issues with device setup and account management, leading to dissatisfaction with the overall service.
  • JC
    James Carter
    Dec 17, 2025
    4.0
    Great customer service 👍
  • AM
    Alicia McNicholas-Boyer
    Dec 6, 2025
    5.0
    Caleb was great! We came in needing to port a line into an existing account. He gave us all the info and hooked us up with a great deal for a new device and line! He was super nice and helpful and didn’t take a lot of time. The whole interaction was pleasant and quick! Will return for any upgrades in the future.
  • LJ
    lorenza Julia
    Nov 10, 2025
    5.0
    Federico at Verizon was absolutely amazing! He helped me transfer my number and set up my new phone, and even when we ran into a few payment issues, he stayed so patient and kind through the whole process. He made everything easy and stress-free. Thank you, Federico, for your outstanding service!
  • ES
    em s
    Nov 1, 2025
    2.0
    Walked in and barely got any help from the sales guy. One word answers about everything. I was looking to upgrade. Keep looking everywhere but me.
  • KL
    Kristen Knight Love
    Oct 20, 2025
    5.0
    Walked in very apprehensive with a three year old phone, literally falling apart. Walked out happy because of the exceptional customer service from Mike and Daren. I feel I walked out with a great phone, for an even better deal, with insurance coverages I didn't know I needed and I'm happy to have it all.
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Frequently Asked Questions About Verizon

What are the store hours for the Verizon store in Orlando on weekdays?

The Verizon store in Orlando is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.

Can I schedule an appointment to visit the Verizon store?

Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient shopping experience.