Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Feedback on customer service is mixed, with some praising individual employees for their helpfulness while many others report rude or inattentive service.
Product Availability
Several customers expressed frustration over the lack of stock for popular items, particularly new iPhone models.
Store Experience
The store is often described as crowded and disorganized, leading to long wait times and a chaotic shopping experience.
Positive Interactions
Despite negative experiences, some customers highlighted exceptional service from specific employees, indicating that there are capable staff members.
SD
Silvia Dinucci
Feb 19, 2026
1.0
Fui a esta tienda con intención de comprar un Apple Watch y la atención fue muy decepcionante. Pedí que me explicaran las diferencias entre los últimos modelos y la respuesta fue que lo mirara en una tablet. Luego solicité ayuda para ver cuál modelo me quedaba mejor y nuevamente me dijeron que me fijara sola.
Esperaba asesoramiento personalizado, especialmente tratándose de productos de este valor. Lamentablemente, la experiencia no estuvo a la altura de la marca.
JB
Jonathan Bowman
Feb 17, 2026
1.0
Apple intentionally locks iMessage to Apple devices, which is why full texting on Windows simply does not exist. There are no public APIs that allow Microsoft or any third party to sync full conversations, message history, media, or advanced features like reactions and edits.
Because of that restriction, Windows can only access basic SMS relays over Bluetooth, which explains the missing threads, broken group chats, and inconsistent syncing. Meanwhile, Android allows deep system integration with Windows, proving the limitation is not technical, it is Apple’s closed platform policy designed to keep users inside their ecosystem.
AK
Agustina Kemerer
Feb 15, 2026
1.0
La atención pésima. Quería explicarle a la empleada lo que quería hacer que era migrar la información de un teléfono a otro para luego venderlo y no me dejó terminar y me dijo que ella no hace eso… le dije que no estaba pidiéndole que ella lo haga que me escuche a ver si me ayudaba a pensar la mejor forma de hacer todo lo que quería para comprar dos teléfonos y vender uno. Estaba como apurada, no le interesaba lo que decía. Cuando me deriva a otra empleada me informan que no había iPhone 17 pro ni pro Max ni común ni iPhone 16 pro Max…. Pónganse una tienda de zapatos no se, no pueden no tener teléfonos
Me sentí súper destratada
RR
Renata
Feb 9, 2026
1.0
el PEOR apple store que estuve en el mundo!! pésima atención, se supone que deberían asesorarte y atenderte con profesionalismo, pero en cambio sentí que estaba de compras en un carrito de comidas de la calle, una chica latina joven con pestañas postizas muy exageradas…. cubana creo.. se puso a hablar con un compañero en vez de atenderme cuando le estaba haciendo unas preguntas respecto a un producto, haciéndome sentir que la molestaba básicamente al consultarle y derivándome a un compañero.. el fue amable, pero no compré nada debido a esto, deberían mejorar su costumer service ya que se siente muy de baja categoría comprar en apple con una atención así!!
MH
Matthew Higgins
Feb 1, 2026
5.0
Had an unfortunate accident on a roller coaster resulting in a smashed phone screen. Stopped into the Apple Store at Florida mall for help fixing or replacing the phone and was lucky enough to have Alexander help me with everything.
He assessed the phone and with the techs in the store and advised it wouldn’t be possible to repair in a timely manner.
He arranged a new phone for me right away and went above and beyond setting me up with screen mirroring to help me get access to my old phone to get the new one set up as well as well as updating the phone OS manually to help speed up my recovery.
Thanks to him I was able to get my new phone setup in a couple of hours and have recovered all the accounts and services I would have not been able to access without access to my old phone. He saved my vacation to Florida and exemplified the customer service that’s kept me a loyal Apple customer.
Frequently Asked Questions About Apple Florida Mall
What products can I find at the Apple Florida Mall store?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at the Apple Florida Mall store.
Does the Apple Florida Mall offer technical support?
Yes, technical support is available at the Genius Bar inside the store.
What are the regular store hours for the Apple Florida Mall?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Are there any special holiday hours or closures for the Apple Florida Mall?
Yes, the store is closed on November 27 and December 25, 2025. Extended or adjusted hours apply on other holidays, such as opening earlier or closing later.
Can I get my Apple device repaired at the Apple Florida Mall?
Yes, the store provides computer and cell phone repair services at the Genius Bar.
Can I order Apple products for delivery or in-store pickup at this location?
Yes, the Apple Florida Mall offers delivery and in-store pickup services for your convenience.
Is the Apple Florida Mall store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
What nearby places can I visit for a meal before or after shopping at the Apple Florida Mall?
Nearby restaurants include Sbarro for pizza, Chao Cajun for Asian cuisine, and Marcelos Bistro for French and American dishes.
Where can I grab a coffee or ice cream near the Apple Florida Mall?
You can visit Starbucks for coffee, Haagen-Dazs, Ben & Jerry’s, or Dairy Queen / Orange Julius for ice cream treats near the Apple Store.
Are there any sporting goods or shoe stores close to the Apple Florida Mall?
Yes, nearby stores include Champs Sports, adidas Store Orlando, JD Sports, and Shoe Palace for sporting goods and footwear.
Brand Certified Facts from Apple Florida Mall
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