Geek Squad

Reviews

• MM

  Michelle

  Oct 13, 2025
  5.0
  Derlin was great help! Thank you so much Derlin!!
• DD

  Drew Dabney

  Jul 27, 2025
  1.0
  Would give zero stars if I could. I had no problems but while waiting the amount of people who were spoken to so rudely and like they were incapable was shocking. People just need help with their devices and the employees should be here to be understanding and helpful, not evil and making people sound stupid.
• AB

  Angelica Bermudez

  Aug 22, 2023
  1.0
  Not helpful or had the parts I needed in stock or tell me they don’t have the machine to get the part replaced
• KL

  Katie Logreco

  Oct 4, 2017
  1.0
  Zero stars... Ok, so I bought an ASUS 2 in 1 laptop in June. Last month, Windows 10 went through an update and wouldn't log in to my profile. I took it to Geek Squad after I couldn't resolve the problem. I had a ton of photos saved on it that I hadn't had a chance to upload to cloud yet. They had my problem fixed in minutes however they advised me my mouse pad crashed with the update and asked if I wanted to send out the laptop for repair, since it was under warranty, it would be free. So I told them to go ahead. No one said anything to me about the laptop being restored to factory settings when it is sent for repair. Obviously why would I agree to this, considering the whole reason I brought my laptop to them was to get my photos back. So when it finally made it back to bestbuy. I went to pick it up, they turned it on and thats when I realized it was going thru set up and it was reset. I told them the whole reason I brought it in was to fix windows 10 so I could have my photos and now they reset it and they're gone. The guy pretty much told me they couldn't do anything about it. I now have to take my laptop to a local computer place that recovers data and pay them, if they can even recover anything. I wouldn't recommend using geek squad. If they had told me they were gonna do that I wouldn't have had them send it out til I backed up my photos.
• CH

  Cardiad Harris

  Oct 17, 2016
  2.0
  The worst service I have every received. I will never every take my computer to the again. They told me that I had an appointment time I was early and I filled out the paper work and they told me how long it would be. I went ahead a ran other errands. When I come back they said we had some questions and I was upset because my computer just sat there for 2 hours and they had my phone number. I ended up having to take it to another store.

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