Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1356 E John Sims Pkwy in Niceville, FL 32578
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
395 reviews
5 stars
309
4 stars
20
3 stars
6
2 stars
15
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and patient, with specific mentions of employees like Julie, Connor, and Jessie for their exceptional service.
Mixed Experiences
While many reviews highlighted positive interactions, there were also significant complaints about poor service, billing issues, and long wait times, indicating inconsistency in customer experiences.
Efficiency
Several customers noted quick service and efficient problem resolution, with many being in and out of the store in a timely manner.
Product Issues
There were complaints regarding receiving used phones instead of new ones and issues with phone activations, suggesting a need for better quality control.
- MBMARIE BRYLAJan 3, 20265.0Great customer service, they were very informative.
- RBRodney BoltonDec 5, 20255.0Good experience. Attendant was knowledgeable & professional.
- MVMirsada VelicDec 3, 20255.0Nick helped me out so much this past Monday. There was an issue with my number being deleted and me having someone else’s number but he sorted it out. The minute I walked in, he was calm and told me that no matter what the issue was that he wasn’t going to let me leave without it being resolved. He was patient, quick, and fixed the issue. I could not be more happy with the service and how quickly everything got resolved. Thank you so much Nick. If you are in need of someone to help you out with your Verizon issues, Nick is your guy!!
- DPDana PalermoNov 25, 20255.0The workers at this location were more knowledgeable than the multiple technicians I spoke with over the phone and much more friendly. They found the best deals for me with my plan and helped make sure I understood what I was getting. They also took the time to set me up even when there were other patrons in the store. They did not rush. Will go back.
- CKChristina KeyesNov 13, 20251.0ABSOLUTELY DO NOT go here! It's ran by kids who have NO care if they mess up your bill by a grand. They are very reckless. Took over two weeks to get the phone activated because one of the employees was mad that it wasn't his sale. Even sent us home after staying up there all day so he could take on another sale. Our phones were paid for but not activated still. Then both of our phones were traded and to the point where I came up the very next day in reference to Bill questions. Kyler advised once he puts both phones the bill will change. It is now 3 months later and they kept one phone, turned in the other and the new manager can care less. So they now are charging me for a phone that was turned in. But once I found the receipt to prove it all of a sudden attitudes changed. They still caused a very huge error. Verizon also confirmed I did return it and the STORE, yes the store, did not send it to them but they took it in. Horrible horrible experience. Horrible negligence.
Frequently Asked Questions About Verizon
What are the operating hours of Russell Cellular in Niceville, FL?
Russell Cellular is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.
Where is Russell Cellular located in Niceville?
Russell Cellular is located at 1356 John Sims Parkway East, Niceville, FL 32578.
Which brands does Russell Cellular offer?
Russell Cellular offers Verizon, Samsung, Google, Apple, Motorola, LG, and its own Russell Cellular brand products.
What types of products and services are available at Russell Cellular?
Russell Cellular offers wireless service, mobile service, home phone service, home internet, smartphones, tablets, smartwatches, accessories, and prepaid options.
Does Russell Cellular support curbside or in-store pickup?
Yes, Russell Cellular provides both in-store pickup and curbside pickup services.
How can I contact Russell Cellular in Niceville by phone or email?
You can call them at +1 850-389-8200 or email at niceville.fl@russellcellular.com.
What payment methods are accepted at Russell Cellular?
Russell Cellular accepts American Express, Cash, Discover, MasterCard, and Visa payments.
Are there any nearby restaurants where I can eat before or after visiting Russell Cellular?
Yes, nearby you can find Panda Express, Firehouse Subs, Chick-fil-A, Jersey Mike's Subs, and 3rd Planet Brewing for various dining options.
What nearby services can help with car needs when visiting Russell Cellular?
Nearby automotive services include 76 gas station, Murphy Express, Texaco Station Niceville, Blue Rhino Propane Exchange, and Take 5 Car Wash.
Are there any real estate agencies near Russell Cellular for customers interested in property?
Yes, several real estate agents like Century 21 Wilson Minger Agency, Samuel Motos Realtor, Platinum Lifestyle Professionals of Century 21 AllPoints Realty, Trish Duggan Realtor, Bob and Debbie Stretch Silverleaf Realty Group, Chad Wilkey, and Richardson Realty International are nearby.