Business Details
1356 John Sims Pkwy E, Niceville, FL
32578, United States
Certified by Verizon • Feb 22, 2026
(850) 389-8200
Certified by Verizon • Feb 22, 2026
https://www.russellcellular.com/store-locations/niceville-fl
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1356 E John Sims Pkwy in Niceville, FL 32578
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.3
406 reviews
5 stars
317
4 stars
20
3 stars6
2 stars
16
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of individual employees providing excellent service.
Mixed Experiences
While many reviews highlighted positive interactions, there were significant complaints about poor service, miscommunication, and billing issues, indicating inconsistency in customer experiences.
Efficiency
Several customers noted quick service and efficient problem resolution, with many reporting positive experiences regarding the speed of service.
Knowledgeability
Customers frequently commented on the staff's knowledge and ability to assist with technical issues and plan options, enhancing their overall experience.
Store Management
There were mentions of poor management and staffing issues, with some customers feeling neglected or receiving inadequate support during busy times.
- GMGeorge Mayer1 day ago5.0Excellent service. Knowledgeable.
- MSMelgen S6 days ago5.0Excelente la mejor atención
- KMKail McCardleFeb 11, 20265.0The people are very nice and happy to help
- LSL. J. S.Feb 3, 20261.0This place is an absolute clown show. They need a manager or maybe a competent manager on duty. Both ladies working there were more worried about their next vape break and being rude than providing good customer service. Too bad, used to like this place.
- CCCarrington CoatsJan 22, 20265.0Devin was amazing! So knowledgable, so kind. It’s always so stressful and time consuming getting a new phone. He was so helpful, and made the experience a good one for both myself and my husband. Very impressed with his customer service skills and knowledge. :)
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Certified February 22, 2026Yext Knowledge Graph
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