Verizon

Reviews

• MF

  Michelle Fernandez

  Dec 16, 2025
  1.0
  Very disappointing customer service experience. My husband and I visited this location to ask about upgrading my phone and watch after seeing a promotion offered in my Verizon app. Unfortunately, we were not acknowledged when we entered the store. Rolando and another employee sitting at a table did not greet us or engage with us until we approached them directly. When I asked about the promotion and how it worked, Rolando simply pointed to the wall and said the phone was “over there,” without any explanation or effort to help. After looking at the phone, my husband asked if I could briefly hold one without the security mount, as I have very small hands and struggle with larger phones like the Samsung Ultra I currently have. While I understand that the answer may be no, the response was abrupt and dismissive. I understand the store was closing in about 30 minutes, but that does not excuse the lack of basic customer service. Rolando appeared uninterested, unapproachable, and as though he did not want to be there. As someone who works in management and sales, I strongly believe customers should be greeted, treated respectfully, and made to feel that their business matters. This experience was disappointing and not what I would expect from a Verizon store.
• DS

  Doug Surgener

  Oct 16, 2025
  1.0
  Very poor service.
• AB

  Ana Black

  Oct 10, 2025
  1.0
  Not coming back, no one greets when entering the building.The staff is on the phone the whole time. No one asked me “How can I help you” I had to walk up to them and ask. Ridiculous.
• EG

  Emilio Gomez

  Sep 26, 2025
  1.0
  Asian lady is passive aggressive and bald Hispanic man was rude, asking me for ID when I was showing him the method of payment I used. Looks at my passport for a whole minutes as if that isn’t more powerful than any other form of ID. As soon as I went in there the Asian lady was like yeah he’s in here for EARPLUGS, and i was like nah they are earphones. She proceeds to grill me as if people are out here looking for Wired earphones To steal. Thank God I don’t have to come there anymore.
• TH

  Trasi HTW20

  Sep 21, 2025
  5.0
  My 5 star review is based solely on my customer service rep Matt Roman. He was professional and knowledgeable. He tried to go above and beyond to fulfill our expectations.

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