Business Details
8909 Immokalee Rd, Naples, FL
34120, United States
Certified by Verizon • Feb 22, 2026
(239) 354-3335
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Naples, FL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.5
523 reviews
5 stars
437
4 stars
21
3 stars7
2 stars5
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while many praised staff for being helpful and professional, others reported rude and dismissive behavior.
Staff Performance
Several employees, including Sam, Jay, and Ahylin, received high praise for their professionalism and ability to assist customers effectively.
Billing Issues
Numerous complaints about billing discrepancies and unfulfilled promises regarding promotions, leading to customer frustration.
Store Experience
Some customers reported long wait times and poor management, while others highlighted a friendly atmosphere and efficient service.
- RNRalph Naccarato1 day ago5.0Leo, my rep , was outstanding!!!
- MKMichael KhouryFeb 4, 20265.0I was very happy with the service from the store and the cure in which Stefano took to make sure that my needs were met.
- VLVictor LemosFeb 4, 20261.0You have to be unbelievably incompetent for me to ever leave a bad review, and somehow this place managed to set a new low. This was, without question, the worst customer service experience I’ve had in years. Do not waste your time here, stay as far away as possible. I stood there for over 20 minutes completely ignored, not even a basic acknowledgment, like I was invisible. The staff was lazy, apathetic, and clearly couldn’t care less about customers. And Jay? Shockingly rude, dismissive, and dripping with attitude. If this is the standard they operate at, it’s honestly embarrassing. Absolute disaster of a business.
- EHEva B. HibbertJan 19, 20265.0Professional sevice
- SHSean Van HoutenJan 11, 20265.0Jaun was great.very helpful. He had a room full of people by himself and handled the job excellent. He is a pro at multitasking and did an awesome job at it! Give him a raise.
Frequently Asked Questions About Verizon
What products are available at the Victra Verizon Authorized Retailer in Naples?
Victra offers a full range of wireless devices including phones, tablets, smartwatches, mobile broadband, and accessories from brands like Verizon Wireless, Samsung, Apple, and Motorola.
What services does the Victra Verizon store provide?
The store provides services including new lines, upgrades, new devices, and accessories purchase, along with in-store pickup options.
Where is the Victra Verizon Authorized Retailer located in Naples, FL?
The store is located at 8909 Immokalee Rd, Unit 101, Naples, FL 34120, USA.
What are the store hours for the Victra Verizon Authorized Retailer in Naples?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 6:00 PM.
What payment methods are accepted at the Victra store?
You can pay using American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra offer in-store pickup services?
Yes, Victra provides in-store pickup services for customers.
What languages are spoken at the Victra Verizon Authorized Retailer in Naples?
The store staff can assist you in English and Spanish.
Are there any nearby places to visit before or after shopping at Victra in Naples?
Nearby you can visit Volcano Mountain Adventure Golf, an amusement park and miniature golf attraction, perfect for some family fun before or after your visit.
If I'm visiting Victra in Naples, where can I grab a coffee nearby?
Starbucks, a popular coffee shop, is conveniently located nearby for you to enjoy a coffee or smoothie before or after your visit.
Are there dining options near the Victra Verizon store in Naples?
Yes, several dining options are nearby including Pelican Larry's Raw Bar and Grill for seafood, Culver's for American fast food, and Tropical Smoothie Cafe for smoothies and casual dining.
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Certified February 22, 2026Yext Knowledge Graph
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