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Brand Certified

Verizon

4.5
(523 reviews)

Business Details

8909 Immokalee Rd, Naples, FL
34120, United States
(239) 354-3335
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Naples, FL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
8909 Immokalee Rd, Naples, FL
34120, United States

Hours

Reviews

4.5
523 reviews
5 stars
437
4 stars
21
3 stars
7
2 stars
5
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; while many praised staff for being helpful and professional, others reported rude and dismissive behavior.

Staff Performance

Several employees, including Sam, Jay, and Ahylin, received high praise for their professionalism and ability to assist customers effectively.

Billing Issues

Numerous complaints about billing discrepancies and unfulfilled promises regarding promotions, leading to customer frustration.

Store Experience

Some customers reported long wait times and poor management, while others highlighted a friendly atmosphere and efficient service.
  • RN
    Ralph Naccarato
    1 day ago
    5.0
    Leo, my rep , was outstanding!!!
  • MK
    Michael Khoury
    Feb 4, 2026
    5.0
    I was very happy with the service from the store and the cure in which Stefano took to make sure that my needs were met.
  • VL
    Victor Lemos
    Feb 4, 2026
    1.0
    You have to be unbelievably incompetent for me to ever leave a bad review, and somehow this place managed to set a new low. This was, without question, the worst customer service experience I’ve had in years. Do not waste your time here, stay as far away as possible. I stood there for over 20 minutes completely ignored, not even a basic acknowledgment, like I was invisible. The staff was lazy, apathetic, and clearly couldn’t care less about customers. And Jay? Shockingly rude, dismissive, and dripping with attitude. If this is the standard they operate at, it’s honestly embarrassing. Absolute disaster of a business.
  • EH
    Eva B. Hibbert
    Jan 19, 2026
    5.0
    Professional sevice
  • SH
    Sean Van Houten
    Jan 11, 2026
    5.0
    Jaun was great.very helpful. He had a room full of people by himself and handled the job excellent. He is a pro at multitasking and did an awesome job at it! Give him a raise.

Frequently Asked Questions About Verizon

What products are available at the Victra Verizon Authorized Retailer in Naples?

Victra offers a full range of wireless devices including phones, tablets, smartwatches, mobile broadband, and accessories from brands like Verizon Wireless, Samsung, Apple, and Motorola.

What services does the Victra Verizon store provide?

The store provides services including new lines, upgrades, new devices, and accessories purchase, along with in-store pickup options.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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