Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Naples, FL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
501 reviews
5 stars
425
4 stars
20
3 stars7
2 stars5
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Sam, Ahylin, and Ron for their exceptional service.
Long Wait Times
Several reviews highlighted long wait times for service, with some customers expressing frustration over delays even with appointments.
Billing Issues
Multiple customers reported problems with billing and promotions, indicating dissatisfaction with the clarity and accuracy of information provided during the sales process.
Mixed Experiences
While many customers had positive experiences, there were also significant complaints about rude service and unresolved issues, suggesting inconsistency in customer care.
- MMMery MartinezDec 18, 20255.0Amazing location and amazing costumer service. Rene helped us immensely and was so patient and friendly with us.
- SSSupavadee sakdaDec 9, 20255.0Tracy helped us setup verizon app and changed name on one of our phone numbers. He was very professional, patient and helpful. I really like all the representatives at this store.
- MOMiriam OrtizDec 5, 20255.0Rey and Juan were truly amazing. They helped me greatly in getting my new phone and setting it up.
- DTDave TNov 30, 20255.0They were very helpful setting up the eSIM on my new iPhone 17.
- MIMikelle IvesNov 26, 20254.0I went in to get a wall charger for a new tablet my husband purchased a few months ago. The wall charger (original) cannot be found. I walked in, did not have an appointment (I will always wait if a person before has an appointment) so I waited not too long. The sales agent was helping others an I was happy to wait. He recognized that I was there, confirmed that he would be with me soon. I ahead for power for a laptop (I had the laptop in my pack should there had been any questions), he pulled them down, rang me up and I was done! Great service!
Frequently Asked Questions About Verizon
What products are available at the Victra Verizon Authorized Retailer in Naples?
Victra offers a full range of wireless devices including phones, tablets, smartwatches, mobile broadband, and accessories from brands like Verizon Wireless, Samsung, Apple, and Motorola.
What services does the Victra Verizon store provide?
The store provides services including new lines, upgrades, new devices, and accessories purchase, along with in-store pickup options.
Where is the Victra Verizon Authorized Retailer located in Naples, FL?
The store is located at 8909 Immokalee Rd, Unit 101, Naples, FL 34120, USA.
What are the store hours for the Victra Verizon Authorized Retailer in Naples?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 6:00 PM.
What payment methods are accepted at the Victra store?
You can pay using American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra offer in-store pickup services?
Yes, Victra provides in-store pickup services for customers.
What languages are spoken at the Victra Verizon Authorized Retailer in Naples?
The store staff can assist you in English and Spanish.
Are there any nearby places to visit before or after shopping at Victra in Naples?
Nearby you can visit Volcano Mountain Adventure Golf, an amusement park and miniature golf attraction, perfect for some family fun before or after your visit.
If I'm visiting Victra in Naples, where can I grab a coffee nearby?
Starbucks, a popular coffee shop, is conveniently located nearby for you to enjoy a coffee or smoothie before or after your visit.
Are there dining options near the Victra Verizon store in Naples?
Yes, several dining options are nearby including Pelican Larry's Raw Bar and Grill for seafood, Culver's for American fast food, and Tropical Smoothie Cafe for smoothies and casual dining.