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Brand Certified

Verizon

4.4
(782 reviews)

Business Details

(239) 774-5540
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Naples, FL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2100 Tamiami Trail East, Naples, FL
34112, United States

Hours

Reviews

4.4
782 reviews
5 stars
626
4 stars
38
3 stars
14
2 stars
8
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being knowledgeable, friendly, and helpful, with specific mentions of employees like Ron, Chuck, and Julian for their exceptional service.

Long Wait Times

Several reviews noted that the process of purchasing and setting up new phones took too long, leading to frustration among customers.

Mixed Experiences

While many customers had positive experiences, there were also complaints about hidden fees and untrustworthy practices, particularly regarding billing and service agreements.

Store Environment

Customers appreciated the welcoming atmosphere and attentiveness of the staff, although some reported feeling ignored upon entering the store.
  • AA
    akm
    Feb 18, 2026
    5.0
    Great experience with Tom while on vacation in Naples. Knowledgeable, friendly, sincere and wonderful to deal with. Very happy with experience…recommend highly, without any hesitation
  • FC
    Fred C
    Feb 12, 2026
    5.0
    John retail rep was very professional and listened to my needs . I would recommend him highly!
  • JS
    Julia Sisto
    Feb 9, 2026
    5.0
    Ron was the tech that assisted me. I would say Ron was amazing he was so knowledgeable. This was my first 5 star overall experience at Verizon.
  • SW
    Susan Wilson
    Feb 1, 2026
    4.0
    The staff was tremendous but it always takes to long when buying a new phone and having it setup.
  • RD
    Robert Durso
    Jan 29, 2026
    5.0
    Ron was an outstanding service representative. He was so helpful and knowledgeable. He went out of his way to take care of our needs.

Frequently Asked Questions About Verizon

What types of wireless devices can I find at Verizon in Naples?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories.

What are the operating hours for the Verizon store at 2100 Tamiami Trail East?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 7:00 PM.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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