Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Naples, FL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
743 reviews
5 stars
593
4 stars
36
3 stars
14
2 stars8
1 star
92
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, patient, and attentive, particularly highlighting employees like Ron, Jason, and Julian.
Sales Practices
Several reviews expressed concerns about hidden fees and misleading information regarding promotions, leading to dissatisfaction with the overall sales experience.
Store Environment
Customers noted a welcoming atmosphere and quick service upon entering the store, although some reported long wait times during busy periods.
Technical Assistance
Customers appreciated the thorough assistance provided during phone upgrades and data transfers, with specific mentions of staff going above and beyond to help.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor service and untrustworthy practices, suggesting inconsistency in customer experiences.
- LHLisa Hayes4 days ago4.0Upgraded three phones and it was hassle free. Would recommend this branch.
- RツRamónNov 9, 20251.0I waited for over half an hour and they didn't even say hello while someone who spoke English arrived and they were served in less than 2 minutes… there were 2 guys, one was busy and the other was chatting with another guy or his partner… btw we arrived and it was like there was nobody else in the store
- KNKristi NadlerNov 9, 20255.0Kevin did a great job! He kept his focus on us and did an amazing job. Knowledgeable in everything tech and super patient and helpful! Highly recommend!
- VFViviana FriedfeldNov 7, 20255.0Our guest service was amazing! Will our Verizon Representative was professional, patient, and friendly. Thanked us for our years of service and used our Names !!! Thanks Will .
- CHCharlie HodgesOct 29, 20251.0Steer clear of this location and the sales rep named Alex I spent two days on the phone with customer service trying to undo the mistakes he made
Frequently Asked Questions About Verizon
What types of wireless devices can I find at Verizon in Naples?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories.
What are the operating hours for the Verizon store at 2100 Tamiami Trail East?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 7:00 PM.
Does Verizon in Naples offer in-store pickup services?
Yes, they provide in-store pickup for products purchased.
Which payment methods are accepted at Verizon on Tamiami Trail East?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
What brands of mobile devices and accessories are available at the Verizon store?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Is there free Wi-Fi available at Verizon in Naples?
Yes, free Wi-Fi is available for customers in the store.
What languages are supported at the Verizon retail location?
They support both English and Spanish to assist customers.
How can I reach Verizon Naples by phone or email?
You can call them at +1 239-774-5540 or email Info@victra.com for inquiries.
Are there nearby dining options I can visit before or after shopping at Verizon?
Yes, nearby restaurants include Go Pita (Greek/Mediterranean), Pita - Fast Fresh Mediterranean, Taco Bell, El Rincon De Mexico (Mexican), and Burnt Pizzeria.
What nearby amenities can help if I need transportation or lodging when visiting Verizon Naples?
Nearby you can find Tamiami Motel for accommodations and 7-Eleven stores that offer gas stations; these can assist you with lodging and refueling needs.
Are there any entertainment or recreational spots near Verizon Naples?
Yes, Coral Cay Adventure Golf and Adrenaline Naples are nearby places for fun and entertainment to visit before or after your shopping trip.