Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Naples, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 7335 Radio Rd.
Mixed feedback on customer service; while many praised staff like Luis, Edgar, and Kevin for their helpfulness and knowledge, others reported poor experiences with long waits and unhelpful service.
Employee Performance
Several employees, particularly Luis, Edgar, and Kevin, received high praise for their professionalism, patience, and ability to resolve issues effectively.
Store Experience
Customers generally appreciated the store environment and the helpfulness of staff, although some had negative experiences related to service delays and miscommunication.
TS
Tony Scarfone
Feb 14, 2026
5.0
Edgar was incredible. He saved my father money and was super knowledgeable and patient. Highly recommend seeing him.
GK
Glen Kellmann
Feb 12, 2026
5.0
I stopped in to a Verizon store in Naples. Luis C. He helped me with 4 different problems I was having because of another stores setup error in Illinois. He did an OUTSTANDING job in correcting all the problems. I HIGHLY recommend Luis for all your Verizon concerns. Glen K.
BS
Bob Schilling
Jan 23, 2026
1.0
Waste of time. Horrible customer service. Walked in , waited, completely ignored. This is the second store I’ve visited with the same treatment. If they don’t care, why should I?
Can’t wait for the standard AI reply.
LM
Linda Mandy
Jan 15, 2026
5.0
Extremely helpful during and after the outage
CW
Chris Walker
Dec 27, 2025
5.0
Adam, who works at the Verizon store on radio Road really stands out in comparison to other experiences I’ve had at Verizon stores. He is Extremely knowledgeable. He helped me with my home Internet issue and Helped me pick the plan that was best for me. Thank you for the best experience I’ve had at a Verizon store.