Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Naples for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
461 reviews
5 stars
248
4 stars
43
3 stars
33
2 stars
25
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Bruce, Marquis, and Rocio, while others reported negative experiences with service quality and staff behavior.
Long Wait Times
Numerous reviews mentioned excessive wait times for service, with some customers expressing frustration over delays and inefficient processes.
Mixed Experiences
While some customers had positive experiences and felt well taken care of, others reported feeling taken advantage of or receiving poor service, indicating inconsistency in customer experiences.
Technical Support
Several customers highlighted effective technical support and problem resolution, particularly from specific employees, while others faced challenges with account management and service issues.
Store Environment
The store atmosphere received mixed feedback, with some noting a friendly and supportive environment, while others described a lack of organization and staff engagement.
- CCCarla3 days ago5.0had such a great experience! My representative Dennis was not only incredibly helpful but also genuinely funny—the kind of humor that puts you at ease right away. He made me feel completely comfortable throughout the whole process and handled everything with patience and a smile. It’s rare to find someone who can be both professional and entertaining at the same time, but he nailed it. If every interaction were like this, I’d look forward to appointments more often! Highly recommend!
- JBJennah Billings4 days ago5.0I just want to Thank ROCIO For the excellent customer service, she provided as soon as I walked through the door. I was in and out in less than 10 minutes with my new iPhone. I will say With a strong background in customer service, she is a one in a million employee. We need more people like her in customer service, She needs to be recognized. I would definitely recommend this location as everyone is very polite and knowledgeable and willing to help. Ask for ROCIO.
- KEKen Esquilin6 days ago5.0What a great team! This place is always packed, but don’t let that hold you back. The line moves quickly. If you have questions or concerns, or just enjoy having an excellent customer service experience, this staff is on point! We were quite fortunate to be served by Dennis Gray, shortly before the store was closing. He’s super personable, professional and quite knowledgeable about the products and plans available to veterans. We were pleased with the attention he gave to our need, and that we didn’t feel rushed to complete our purchase. We highly recommend this store, because of associates like him!
- PPpatrice priceNov 14, 20255.0I was having an issue with my iPhone 16pro max due to damage. I spoke to Dennis at the Pine Ridge Rd store and over the course of 2 visits he took me through the necessary steps to get a replacement phone. He was very knowledgeable, patient and helpful throughout this process. I feel like he went above and beyond to help me!! I would highly recommend this store and specially Dennis!!
- LCLeo CamperoOct 30, 20255.0I had to come in to activate a replacement iPhone and had the pleasure of working with Bruce. He was great to work with and very helpful. He even looked into something that saved me money and offered products that made sense. I took his card because I want to work with him going forward. Excellent employee.
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Naples, FL?
The Verizon store in Naples is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sundays from 10:00 AM to 6:00 PM.
Where is the Verizon store located in Naples?
The Verizon store is located at 2259 Pine Ridge Rd, Naples, FL 34109.
What brands of smartphones does Verizon Naples offer?
Verizon Naples offers smartphones from Apple, Samsung, Google, Motorola, Kyocera, and TCL, including the latest models such as the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I order online and pick up my purchase at the Verizon Naples store?
Yes, you can place an order online and choose in-store pickup, curbside pickup, express lockers, free 2-day shipping, or same-day delivery where available.
Does Verizon Naples offer business products and services?
Yes, Verizon Naples provides business cell phones, mobile hotspots, tablets, laptops, and mobile, wireless internet, and voice plans.
How can I schedule an appointment at the Verizon Naples store?
You can schedule an in-store appointment by visiting Verizon's website or using the My Verizon app, which allows easy scheduling and managing your account.
What payment methods are accepted at Verizon Naples?
Verizon Naples accepts payments via check, debit card, and mobile NFC payments; cash-only is not required.
Are there any fast food restaurants near Verizon Naples where I can grab a bite?
Yes, Rally's and Hurricane Grill & Wings are nearby fast food restaurants where you can enjoy a quick meal before or after visiting Verizon.
Where can I find automotive services close to Verizon Naples?
Nearby, you can visit Valvoline Instant Oil Change and AutoZone for oil changes and automotive parts or repairs while you're in the area.
What other retail stores are near Verizon Naples for additional shopping?
Close to Verizon you will find stores like GameStop for video games and electronics, Eyemart Express for eyewear, and The Home Depot for home improvement needs.