Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported rude behavior and poor service experiences.
Product Availability
Customers appreciated the wide selection of products available, although some expressed frustration over items being out of stock or not available as promised.
Delivery Issues
Several reviews highlighted significant problems with delivery, including delays and cancellations, leading to customer dissatisfaction.
Knowledgeable Staff
Many customers noted the expertise and professionalism of staff members, particularly in assisting with technical purchases and providing product recommendations.
AN
Amanda Nigh
2 days ago
1.0
I am not sure what the point is of scheduling an appointment with Geek Squad is. This is the second time I've come here with an appointment and they're always an hour plus behind. You need to extend your times for people obviously to be worked on instead of just 20 minutes at a time.
RG
Ron Gruner
6 days ago
1.0
I just experienced Best Buy's new AI agent. Horrible! I need to schedule a Geek Squad person to come to our home to sort out a complex WiFi problem between our new router and printer. After trying their new AI agent several times for 20 minutes there's simply no way to schedule an appointment or connect with a human. To do this I, apprently, must drive to the store. Does anyone test these new systems from a customers perspective before putting them on-line?
RW
RDuane Wood
Feb 17, 2026
1.0
Return vsit with an appointment. We were checked in and waiting. A man came in 15 minutes later and checked in with an appointment after ours 20 min. Agent Cole called the man's name for his appointment and skipped us! When we told him we were next wit an appointment 20 before the man he ignored us and kept working with the man. Another agent came to assist us, BUT WE HAD TO WAIT 5 MIN LONGER. Agent Cole was wrong and rude, the man he helped was rude for knowingly accepting to go ahead of us knowing we were scheduled before him. Just more concern about exactly what you are buying with a Geek Squad membership.
Hoping the work assignment gets completed correctly.
Visit to the Geek Squad. Nice greater, but the experience was lacking. Especially, clarity of process and getting help.
TH
troy harts
Feb 10, 2026
5.0
Great customer service. The guy who helped me at the geek squad was an amazing technician with a great personality. Im bad at remembering names but I remember he has 6 name tags😅
MJ
Mina Ji
Jan 28, 2026
5.0
I went this the store a week ago to look for the dishwasher special pipe. There is working guy the name Brandon . He is really helpful to find what I want it. I appreciate it!
What products can I find at Best Buy in Naples, FL?
At Best Buy Naples, you can shop for TVs, computers, appliances, cameras, home electronics, and more, all with expert advice and Geek Squad support available.
What are the opening hours for Best Buy Naples?
Best Buy Naples is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Naples offer curbside pickup?
Best Buy Naples provides curbside pickup to make your shopping convenient and safe.
Is Best Buy Naples wheelchair accessible?
Yes, Best Buy Naples has a wheelchair accessible entrance for customers.
Does Best Buy Naples offer repair services?
Yes, Best Buy Naples offers service and repair, including support by Geek Squad technicians.
Can I recycle electronics at Best Buy Naples?
Yes, Best Buy Naples has a program for recycling electronics, helping customers dispose of devices responsibly.
Where is Best Buy Naples located?
Best Buy Naples is located at 6325 Naples Blvd, Naples, FL 34109, USA.
What nearby services can I find around Best Buy Naples?
Nearby Best Buy Naples, you can find services such as Geek Squad for computer repair, Staples for printing and office supplies, and Las Americas Notary & Tax Services for financial needs.
Are there automotive-related businesses near Best Buy Naples?
Yes, automotive-related businesses near Best Buy include Florida Motorsports, Divine Auto for detailing, Mike Hatfield Auto Body Inc, and American Automotive Repair.
What entertainment or recreational venues are close to Best Buy Naples?
Close to Best Buy Naples, you can visit Iron Tribe Naples sports and recreation venue or SWFL Photo Booth for event planning and party supplies.
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