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Best Buy

4.1
(3456 reviews)

Business Details

6325 Naples Blvd, Naples, FL
34109, United States
(239) 597-8529

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
6325 Naples Blvd, Naples, FL
34109, United States

Hours

Reviews

4.1
3,456 reviews
5 stars
2,015
4 stars
701
3 stars
276
2 stars
121
1 star
343

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported rude behavior and poor service experiences.

Product Availability

Customers appreciated the wide selection of products available, although some expressed frustration over items being out of stock or not available as promised.

Delivery Issues

Several reviews highlighted significant problems with delivery, including delays and cancellations, leading to customer dissatisfaction.

Knowledgeable Staff

Many customers noted the expertise and professionalism of staff members, particularly in assisting with technical purchases and providing product recommendations.
  • AN
    Amanda Nigh
    2 days ago
    1.0
    I am not sure what the point is of scheduling an appointment with Geek Squad is. This is the second time I've come here with an appointment and they're always an hour plus behind. You need to extend your times for people obviously to be worked on instead of just 20 minutes at a time.
  • RG
    Ron Gruner
    6 days ago
    1.0
    I just experienced Best Buy's new AI agent. Horrible! I need to schedule a Geek Squad person to come to our home to sort out a complex WiFi problem between our new router and printer. After trying their new AI agent several times for 20 minutes there's simply no way to schedule an appointment or connect with a human. To do this I, apprently, must drive to the store. Does anyone test these new systems from a customers perspective before putting them on-line?
  • RW
    RDuane Wood
    Feb 17, 2026
    1.0
    Return vsit with an appointment. We were checked in and waiting. A man came in 15 minutes later and checked in with an appointment after ours 20 min. Agent Cole called the man's name for his appointment and skipped us! When we told him we were next wit an appointment 20 before the man he ignored us and kept working with the man. Another agent came to assist us, BUT WE HAD TO WAIT 5 MIN LONGER. Agent Cole was wrong and rude, the man he helped was rude for knowingly accepting to go ahead of us knowing we were scheduled before him. Just more concern about exactly what you are buying with a Geek Squad membership. Hoping the work assignment gets completed correctly. Visit to the Geek Squad. Nice greater, but the experience was lacking. Especially, clarity of process and getting help.
  • TH
    troy harts
    Feb 10, 2026
    5.0
    Great customer service. The guy who helped me at the geek squad was an amazing technician with a great personality. Im bad at remembering names but I remember he has 6 name tags😅
  • MJ
    Mina Ji
    Jan 28, 2026
    5.0
    I went this the store a week ago to look for the dishwasher special pipe. There is working guy the name Brandon . He is really helpful to find what I want it. I appreciate it!

Frequently Asked Questions About Best Buy

What products can I find at Best Buy in Naples, FL?

At Best Buy Naples, you can shop for TVs, computers, appliances, cameras, home electronics, and more, all with expert advice and Geek Squad support available.

What are the opening hours for Best Buy Naples?

Best Buy Naples is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Brand Certified Facts from Best Buy

Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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