Best Buy

Reviews

• NS

  Nydia Sepulveda

  Nov 17, 2025
  1.0
  this is the worst experience i've ever had with a best buy. I had a delivery and got them to request during a time i was available but the arrival window was not in the time frame. I rescheduled no problem. I have waited over 5 hours for my delivery and have gotten no message, call or email. A complete mess and disrespectful to customer's time.
• IG

  Ismail Can Gozen

  Nov 9, 2025
  1.0
  The representative tricked me and sold me a laptop with lower features. She told me the laptop has a touch screen and everything as the same on the showing but the laptop she sold me doesn’t come with touch screen. I realized it once I open the box at home. You can not trust anyone over there.
• AG

  ALINA GODOY

  Nov 5, 2025
  5.0
  I had an outstanding experience thanks to Bryan Bofill! Despite his young age, he showed exceptional professionalism, knowledge, and dedication. He went above and beyond to help me—even outside of his regular working hours—to make sure my purchase was completed successfully. It’s rare to find someone so committed and genuinely helpful. Thank you, Bryan, for your excellent service!
• II

  I.C.E

  Nov 3, 2025
  1.0
  By far the worst best buy experience ive ever had. The service was criminal. I made two appointments for tv uninstall, they missed both. It cost alot of money on my end because they don’t deliver so i had to rent a truck for the tv. No compensation. Not only did they miss the first appointment, but they cancelled the order without issuing a refund or even giving a call or email. I spoke to a manager who apologized and rescheduled it for the following week and they missed that one too. If i hadnt called, they would have run off with my money. AVOID AT ALL COST!
• HZ

  H Z

  Oct 25, 2025
  1.0
  I purchased an Apple Lightning Digital AV Adapter from Best Buy to connect my iPhone 14 to my Samsung TV. The first employee originally sold me the wrong charger that didn’t even connect to the adapter, so I had to return and replace it. Later, when the original HDMI cable I bought stopped working, I returned to the store to troubleshoot. Geek Squad tested the devices and confirmed the adapter works but the HDMI cable was defective. To avoid another wrong purchase, I specifically asked for help selecting the correct HDMI replacement. Instead of assisting, the employee just pointed at a section and said they were all the same. Another employee briefly looked at the box I grabbed and confirmed I had “the right cable.” When I got home, I discovered they sold me a completely wrong item again — an Insignia DisplayPort Cable. DisplayPort is not the same as HDMI. It doesn’t connect to the Apple Lightning Digital AV Adapter and does not fit any HDMI port on my Samsung TV. It is physically and technically incompatible. This experience has now caused: • Multiple trips to the store • Purchasing items recommended by staff that do not work • Conflicting and incorrect information • Wasted time, money, and effort A store that specializes in electronics should at minimum be able to distinguish between HDMI and DisplayPort cables — especially after a customer clearly asks for help to avoid the exact mistake. I truly hope management improves staff training and oversight. This was a frustrating and avoidable experience.

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