Best Buy

4.3
5755 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
12495 SW 88th St, Miami, FL
33186, United States

Hours

Reviews

4.3
5,755 reviews
5 stars
3,592
4 stars
1,142
3 stars
460
2 stars
164
1 star
397

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Daniel, Oscar, and Peter for their exceptional service.

Product Availability

While some customers appreciated the wide selection of products, others expressed frustration over stock issues and the inability to find specific items.

Service Issues

Several reviews highlighted significant service problems, including poor communication, delays in installation, and negative experiences with Geek Squad.

Store Experience

Customers generally enjoyed the store environment, noting cleanliness and organization, but some reported negative experiences with staff behavior and service quality.

Pricing and Promotions

Many customers found the prices competitive and appreciated the promotions, although some felt that certain items were overpriced.
  • JC
    John Cairo
    6 days ago
    5.0
    Helpful an friendly staff
  • CL
    Cade Ledesman
    Nov 16, 2025
    1.0
    They should rename this place to worstbuy because pretty much any item in this store can be bought for cheaper elsewhere and I mean pretty much anywhere. Especially when buying TV's. Not only that but geek squad is very over priced and their selection of things has shrunk 10 fold. They no longer sell music or movies and the video game section is also just about to disappear.
  • SS
    S
    Nov 10, 2025
    5.0
    Christian was great in helping us choose a new OLED TV, would recommend this store
  • GV
    Greys Viens
    Oct 22, 2025
    5.0
    Daniel was amazing! Very friendly, patient, and professional. He explained everything clearly about my payments and made sure I understood all the details. Super polite and with a great attitude — you can tell he really cares about helping customers. Thank you, Daniel, for your excellent service!
  • MR
    Melinda Rodriguez
    Oct 20, 2025
    5.0
    About 2 years ago, the Galaxy Flip 5 with Best Buy's Memebership Protection Plan was purchased. It was understood that the plan would provide a hassle free replacement if the phone got damaged. About 2 months before the plan was to expire, the procedures for acquiring a replacement were changed no longer making the process hassle-free. Manager Desmond Leigh and Geek Squad agent, Frank (Kendall Location, Miami, FL), came to the rescue. Desmond honored the procedures of the original plan to get me an upgraded replacement! Then Frank went above and beyond to transfer all of my data from my old phone to the new device. That's no easy feat with a screen that was flickering and/or blacked out!! They both restored my faith in Best Buy and the Protection Plan!!!

Frequently Asked Questions About Best Buy

What are the operating hours of Best Buy at 12495 SW 88th St, Miami?

Best Buy at 12495 SW 88th St, Miami is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Does this Best Buy location offer in-store and curbside pickup options?

Yes, this Best Buy location offers both in-store pickup and curbside pickup services.