Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Mixed experiences with customer service; some staff were praised for their helpfulness, while others were criticized for being dismissive or unhelpful.
Product Availability
Frequent complaints about stock issues, with customers often finding that items they wanted were unavailable.
Store Experience
The store is described as busy and crowded, leading to long wait times and sometimes disorganized service.
Staff Knowledge
While many customers appreciated knowledgeable staff, there were instances of misinformation and upselling that led to frustration.
RG
Rafael Gimenez
2 days ago
1.0
Tuve muy desagradable experiencia con mi compra en esta tienda ya que los empleados te atienden con muy mala predisposición hasta sin mal educado. No volveré y no la recomendaré una lástima que tan prestigiosa marca como esta se vea opacada por gente así
MM
marialuzoviedo15
3 days ago
1.0
Compré el iPhone 17 con el vidrio templado hace un mes marca Belkin. En el momento que lo compré la vendedora me explicó que tenía 2 años de garantía el vidrio templado para los que no residimos en EEUU. El glass resultó de MALÍSIMA CALIDAD y no protegió para nada mi celular. Me comuniqué con varios asistentes de Belkin durante toda la tarde y todos me decían cosas distintas pero ninguno me dio una solución a mi problema ni me enviaran un nuevo glass. Encima que es de mala calidad ni cumplen con entregarme uno nuevo. Nunca más compraré ahí y hablaré de estos en mis redes sociales. Que decepción!
JC
Jonathan De Castro
5 days ago
1.0
The store manager at the Apple Store on Lincoln Road was extremely unhelpful.
I went in four times because my new iPhone 17 Pro Max had WiFi issues from day one. Each visit resulted in a different explanation : VPN, software update, AT&T but no real solution. When I spoke to the manager, he suggested I completely reset the phone and manually transfer all my photos and videos to another computer, claiming there might be a bug in my iCloud. This made no sense, especially since my iPad uses the same iCloud without any issues. He also discouraged me from visiting another store, saying I would get the same outcome.
I’ve been an iPhone user for over 15 years, this device was under warranty, and I have AppleCare+ with Theft and Loss. This was not the level of service I expected.
I contacted Apple Support directly, and they immediately shipped me a replacement phone. It works perfectly. I recommend calling Apple Support rather than relying on this location.
DC
Devonia Mejia CPA
Feb 16, 2026
1.0
Booked appointments for iPhone repair and iPad repair . Arrived at the location to find out that the repair parts for iPhone is not in store and the iPad will be replaced, however, that particular iPad wasn’t in store . The appointment was booked a week prior. This was a complete waste of time and trip to Miami beach which could have been prevented with proper preparation. I could have been advised that the parts and iPad weren’t there and that could have saved me a trip.
CF
Cristian Figueroa
Feb 13, 2026
4.0
Un buen lugar, grande, atiende a muchas personas a la vez, pero a veces se ven superados y se comienzan a desorganizar, en mi caso terminaron atendiendo una persona que estaba detrás mío antes que a mi, se los reclamé y no me dieron demasiada importancia, después lo demás bien, el lugar y la calidad de todo, pero bueno a lo mejor es solo mi opinión.
Frequently Asked Questions About Apple Lincoln Road
What products and services can I find at Apple Lincoln Road?
Apple Lincoln Road offers a variety of Apple products including iPhone, Mac, Apple Watch, and iPad. You can also get technical support at the Genius Bar and assistance from knowledgeable Specialists.
What are the operating hours of Apple Lincoln Road?
The store is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 9:00 PM on Sundays. Holiday hours vary, and the store is closed on certain holidays such as November 27, 2025 and December 25, 2025.
Does Apple Lincoln Road offer repairs and technical support?
Yes, Apple Lincoln Road provides technical support and repair services at the Genius Bar for your Apple devices.
Can I order Apple products online for pickup at Apple Lincoln Road?
Yes, the store offers online ordering with in-store pickup available for Apple products.
Is Apple Lincoln Road accessible for people with disabilities?
Yes, the store has a wheelchair accessible entrance to accommodate customers with disabilities.
Is there free Wi-Fi available at Apple Lincoln Road?
Yes, the store offers free Wi-Fi for customers while they shop or get support.
What payment methods does Apple Lincoln Road accept?
Apple Lincoln Road accepts debit card payments and mobile NFC payments for your convenience.
Are there any nearby dining options close to Apple Lincoln Road?
Yes, there are several dining options near Apple Lincoln Road including Johnny Rockets for burgers, Quattro Gastronomia Italiana for Italian cuisine, and Issabella's Mediterranean Restaurant and Bar. You can enjoy a meal before or after visiting the store.
Where can I find nearby fitness and sports facilities near Apple Lincoln Road?
Nearby, you can visit Street Workout gym or join the South Beach Run Club for fitness activities. These are great spots to keep active before or after shopping at Apple Lincoln Road.
How can nearby retail stores complement my visit to Apple Lincoln Road?
Nearby stores like Nike, Gap, and Athleta offer a range of athletic and casual clothing options. You might enjoy browsing these boutiques for fashion and sportswear alongside your Apple shopping experience.
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