Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Melbourne, FL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
266 reviews
5 stars
232
4 stars
11
3 stars3
2 stars
6
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and helpful, particularly highlighting individuals like Chris, JP, and Javiaire.
Long Wait Times
Several reviews mentioned long wait times due to insufficient staff, with some customers expressing frustration over the lack of employees available to assist.
Store Experience
Customers appreciated the clean and organized store environment, but some noted that it is not an official Verizon store, which affected their expectations.
Mixed Reviews on Pricing
While some customers found good deals and promotions, others felt misled about pricing and hidden fees, leading to dissatisfaction.
- LBlars bragdonDec 26, 20251.0My sister-in-law worked with Javiaire at this Verizon Authorized Dealer to purchase a new phone. During the transaction, he added a second line to her account without her consent, despite her explicitly telling him not to do so and being assured that it would not be added. After discovering the issue, she called the store three separate times, each time being told by Javiaire that he would fix it. He never did. When we returned to the store just before the 30-day window, Javiaire started the return process and then failed to complete it, passing us off to another employee instead that had only been working for 2 months and had no idea how to return a phone(poor girl had to FaceTime her manager for about an hour), all because he wanted to get home on time. As a result of this mishandling, we were stuck paying a $50 restocking fee, left with a case we can’t use, and were never refunded for a screen protector that is still attached to the phone. Management was completely unhelpful and refused to waive the fee, even though this situation was caused by an employee adding services without authorization. This experience makes it painfully clear that Verizon Authorized Dealers are incentivized to add lines without customer consent to boost commissions. That is unacceptable. This was deceptive, unethical, and completely avoidable. I strongly recommend avoiding this location if you value transparency and honest service.
- SSScott StrawnDec 26, 20251.0They’re peddling cheap junk you can buy at Walmart or Target for a fraction of the price, and then have the nerve to refuse a return literally minutes after you buy it. It’s an absolute rip off operation. Total scam vibes from top to bottom. Save your money and stay as far away from this place as possible.
- PWPam WilsonDec 20, 20255.0Thank you Javiaire, you resolved my issue quickly... Very quickly
- JLJosh LeeDec 17, 20255.0Helped my friend get the free upgrade on her iPhone
- TRTheresa RomeoNov 14, 20255.0Thank you javiaire for your help. You're amazing 👏 🤩
Frequently Asked Questions About Verizon
What is Victra and what services do they offer?
Victra is a Verizon Authorized Retailer in Melbourne, FL, offering wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection services.
What are the store hours for Victra in Melbourne, FL?
Victra is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 12:00 PM to 5:00 PM.
What brands can I find at Victra?
Victra offers products from Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate, Otterbox, Mophie, and more.
Does Victra support in-store pickup for orders?
Yes, Victra offers in-store pickup services for customers.
What payment options are accepted at Victra?
Victra accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is Victra accessible to customers who prefer to speak English or Spanish?
Yes, Victra provides services in both English and Spanish.
Are there any nearby restaurants where I can eat before or after visiting Victra?
Yes, nearby dining options include Tijuana Flats, Another Broken Egg Cafe, Popeyes Louisiana Kitchen, and Hooters, perfect for grabbing a meal before or after your visit.
What nearby health and wellness services can complement my visit to Victra?
Close to Victra, you can find Hand and Stone Massage and Facial Spa, Ambiance Nails, Lee Nails & Spa, and Dental Care of West Melbourne for relaxation and health needs.
Are there nearby fitness or recreational facilities near Victra?
Yes, nearby options include LA Fitness gym, British Swim School at LA Fitness - Palm Bay, and DEFY Palm Bay amusement park for fitness and fun activities.
How can I contact Victra for more information or support?
You can contact Victra by phone at +1 321-405-5111 or email at Info@victra.com.