Verizon

3.8
609 reviews
Get DirectionsCallWebsite

Business Details

2120 W New Haven Ave, Melbourne, FL
32904, United States
(321) 984-0320
https://www.verizon.com/stores/details/florida/melbourne/melbourne-345055
GoogleFacebookInstagramTwitter

About

Cell Phone StoreElectronics Store
Visit our store at Melbourne for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2120 W New Haven Ave, Melbourne, FL
32904, United States

Hours

Reviews

3.9
481 reviews
5 stars
271
4 stars
64
3 stars
34
2 stars
27
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some employees like Mo, Miguel, and Rollie received high praise for their helpfulness and professionalism, others were reported as rude or dismissive.

Sales Experience

Customers reported issues with pricing transparency and inconsistent offers, leading to frustration during the purchasing process.

Store Management

Some managers were noted for their excellent service and problem-solving skills, while others were criticized for poor customer interaction and lack of support.

Technical Support

Several customers expressed dissatisfaction with the technical assistance provided, citing long wait times and unresolved issues.

Overall Satisfaction

While many customers had positive experiences, there were significant complaints regarding service quality and management, leading some to consider switching providers.
  • KK
    Kathryn Kline
    Nov 16, 2025
    5.0
    We had a great experience at this Verizon store. Very quick, knowledgeable service and they got us a great deal for our WiFi. Also, took of canceling what we no longer needed. We will definitely be going to this store again because of their great service. Pierre Paul Laporte and Kathryn Kline
  • VW
    Vicki Woolf
    Oct 16, 2025
    5.0
    Went in to get the iPhone 17 Brook helped me get the iPhone and attempted to lower my phone bill, which my Husband pays. I also got a new iPad free.
  • JD
    Jonathan Daley
    Oct 13, 2025
    5.0
    They were fast and very helpful
  • AD
    Alejandra Delacruz
    Oct 2, 2025
    1.0
    Past tuesday 9.30, me and my mom went to this Verizon office in order to change my old phone. I ended up taking the new Galaxy Z Fold 7, for those who dont know this is the most expensive phone in the market. Thr guy who sold the phone to me was NOT nice, and rushed the process. And even though we have been with the company for 19 years there was NO deal offered to us!!!! Not even a penny in discounts!! That same day I want back to another location of Verizon, to get help to set up my new phone, Ryan, the employee at this location helped me and said: what deal did you got for the phone?? He told me I should have gone to him!!!! I felt like a fool!!!! I deserve a deal and a better costumer service! I expect an answer from Verizon.
  • LH
    Lucille Horn
    Sep 25, 2025
    5.0
    Manager Miguel is top notch, very knowledgeable and so advanced in technology. He was patient and people friendly. Miquel is a genuine asset to Verizon. He deserves a raise. Lucille & Felix H., Verizon customers for 23 years
Read more reviews on Google

Frequently Asked Questions About Verizon

What are the store hours for Verizon in Melbourne, FL?

Verizon Melbourne is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

What services does Verizon Melbourne offer?

They offer mobile plans, wireless internet plans, and voice plans to fit your needs.