Geek Squad

Reviews

• JC

  Jessica Christersson

  Mar 29, 2021
  1.0
  I am part of the full tech support and pay a fee for that.. I dropped my laptop off to the geek squad because the fan was making a loud noise. I was receiving complaints on Zoom conference calls and I need my laptop for work. I asked them to clean any dust and debris from the fan. I received a phone call from the geek squad saying nothing was wrong with the fan but that the speaker was broken. When I brought my laptop in there was no issue with the speaker. The speakers were coming through crystal clear. My dad picked up my laptop for me. I didn’t fully comprehend the speakers were broken when they called me because It never crossed my mind my speakers weren’t working. Anyway my dad picked up my laptop for me and I didn't actually sign the paperwork saying I was satisfied with the quality of service on my laptop. Which overall is a good thing since under their care they broke my speakers. I have been in tears crying since turning my laptop on this morning for work. I'm so upset to find that the geek squad broke my speakers and want me to pay for the repairs and it will take 4-6 weeks to repair. This is my time, my time is money, and I use my laptop to work from home during these times. You can imagine how upset I am that they are not taking any ownership for the damage they've done. No accountability and talk to me as if I broke the speakers when I handed it to them and the speakers worked perfectly. I’ve had this laptop for two years. The members from the geek squad who worked on my laptop are agent Hinsen and leader Moss. I haven’t had a chance to speak to them but I went to Best Buy this Monday morning when I discovered my speakers were blown the laptop was picked up last night from my dad and the supervisor who was there today was the least helpful he had so sympathy and talked to me as if I brought the laptop in with broken speakers when I didn’t. This man doesn’t have any customer service decency or compassion and I do not write reviews but I’ve never been treated with such carelessness Rashun who is the geek squad supervisor at this location really needs to be reevaluated and reconsidered as a supervisor because he treated me as if the geek squad didn’t break my speakers when they did under their care.
• HW

  Harold Weinberg

  Oct 29, 2015
  1.0
  Brought my computer in for repair. They told me that I needed an appt. now, but if I wait, they can see me in 3/4 hour. I waited, gave them the computer and told them of my problem, Internet explorer was not working. I was told the cost would be $149 to fix it. Then suggested that I add another $50 and I'd get a years free service for program problems. When I picked up the unit, the bill was for $116.49 and not the quoted $149. This was nothing more than bait and switch. And although I had to have an appointment, I was made to stand 10 minutes before a returns guy tried to help me rather than a Geek Squad rep. And had to stand for another half hour when I tried to get Chairs are gone ,appointments are made and not honored, and you get scammed by bait & switch tactics. I only have Facebook, Twitter, etc to tell my story, but I'm going to use all of the options that I have. Geek Squad scammed & cheated me, and I'll do anything I can to publish this!

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