Verizon

Reviews

• JG

  jason gibfried

  Dec 29, 2025
  5.0
  Jeff and Dusty at Verizon Cypress Creek are the reason we stay with Verizon. Took a difficult situation and turned it into a positive situation for us. Sometimes a little customer service goes a long way and makes the difference of a short term customer converting to a forever customer !! Great Job today Gentlemen!!
• AM

  Alakija Mensah

  Dec 12, 2025
  1.0
  I went to this store for help with my hotspot after Douglas changed my plan, and it has not worked properly since. Based on my experience, the plan change was not clearly explained and resulted in an inferior hotspot that is unusable for my business. During my visit, Douglas spoke to me in a raised and aggressive manner. He continually made comments but did not assist. The manager, Jeff, did not intervene and allowed this interaction to continue. I was alone in the store, and instead of addressing the issue, the manager stated that my concern was not his responsibility. I also observed both employees laughing and speaking dismissively in front of other customers, which I found humiliating and unprofessional. I feel like they were trying to purposely damage my reputation. A previous customer of mine was in the store. In my opinion, my phone was not properly activated, and the situation was not handled with "basic" professionalism or customer care. The manager stated the store has video cameras, and I believe the footage will accurately reflect what occurred. This review reflects my personal experience. I have documentation related to the plan change and the resulting business impact. I had to deal with a emotionally unstable man yelling at me which had an impact on me. It was very threatening. He verbally threatened to write notes about me in my Verizon account to discredit me. I hope no one has to deal with that in this store again. I find this to be a very serious matter.
• KJ

  Kia Jay

  Dec 12, 2025
  1.0
  I visited this store to obtain assistance with my mobile phone service. Upon arrival, the store manager failed to engage with me or address my concerns. During this visit, an associate spoke to me in a raised and aggressive manner, made threatening statements, and claimed that all interactions were recorded. If recordings exist, I formally request that corporate review the video footage. The associate, Doug/Douglas continued this conduct in the presence of the manager, speaking over me and making inappropriate comments while another employee attempted to assist. The primary issue is that the associate misrepresented my wireless plan and changed it without providing accurate or complete information. Prior to this visit, I was on a plan that included a 5G unlimited hotspot. The associate, Doug/Douglas moved me to a different plan with an inferior hotspot feature, which operates at significantly reduced speeds and does not meet the functionality of my previous plan. This change was made based on false or misleading statements. As a direct result of this plan change, my hotspot became unusable for business purposes, resulting in a documented loss of over $3,000 in business income. I was not informed that the new plan would materially reduce hotspot performance, nor did I consent to a downgrade that impaired my ability to operate my business. Additionally, I was subjected to an intimidating situation involving two male employees (Jeff and Douglas) acting in an aggressive manner. When I informed the manager that this conduct could result in legal action, he responded, "Sue me." He then threatened to place negative or damaging notes on my Verizon account. Subsequent to leaving the store, I received a text message indicating that my account had been accessed or modified, raising further concern that my account was altered without my authorization. I have retained documentation and evidence related to this incident. The manager, Jeff Rivera, displayed unprofessional, dismissive, and condescending behavior and failed to intervene or de-escalate the situation. I am requesting a formal review of this matter, including the misrepresentation of services, unauthorized or improper account changes, employee conduct, and any account activity occurring during or after my visit.
• CA

  Cyndi A.

  Dec 2, 2025
  1.0
  My pick phone order was CANCELLED without any text, email or any notification whatsoever!!!. Luckily I logged into MY Verizon account to find this out 6 hours after they cancelled it. The entire order for both phones had to be done all over again and now scheduled to pick up elsewhere. This was the one gift my kid asked for and I’m glad I discovered the Grinch lives here sooner than later. Merry Christmas!
• JD

  Joseph Davis

  Nov 8, 2025
  1.0
  I wish I could give this location zero stars. After fourteen years as a loyal Verizon customer with perfect payment history, poor reception at home, and unreliable service while traveling finally pushed me to switch providers. Over a month after moving my lines, I called customer support to settle my final bill, only to be told I had to visit this store in person because they couldn’t take payment over the phone. When I arrived, I explained the situation to the employee at the door, who was rude and dismissive from the start. He acted as though the missing bill was somehow my fault and seemed annoyed that I was even asking for help. He eventually printed the bill but refused to close my account, claiming a “new bill” was being generated - even though I had canceled my service over a month earlier. The only positive outcome from this visit was confirming that leaving Verizon was the right decision. The company has changed dramatically from the one I joined over a decade ago. Between unhelpful customer support and poor in-store service, I’m simply glad my time as a Verizon customer is coming to an end.

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