Verizon

Reviews

• CK

  Christina K

  Nov 11, 2025
  5.0
  Shoutout to Briond- the best sales rep I’ve had at Verizon! He was honest, transparent, and explained things clearly!
• JD

  Joseph Davis

  Nov 8, 2025
  1.0
  I wish I could give this location zero stars. After fourteen years as a loyal Verizon customer with perfect payment history, poor reception at home, and unreliable service while traveling finally pushed me to switch providers. Over a month after moving my lines, I called customer support to settle my final bill, only to be told I had to visit this store in person because they couldn’t take payment over the phone. When I arrived, I explained the situation to the employee at the door, who was rude and dismissive from the start. He acted as though the missing bill was somehow my fault and seemed annoyed that I was even asking for help. He eventually printed the bill but refused to close my account, claiming a “new bill” was being generated - even though I had canceled my service over a month earlier. The only positive outcome from this visit was confirming that leaving Verizon was the right decision. The company has changed dramatically from the one I joined over a decade ago. Between unhelpful customer support and poor in-store service, I’m simply glad my time as a Verizon customer is coming to an end.
• DR

  Devante Robinson

  Oct 30, 2025
  5.0
  This is likely the best Verizon location yet. We had the great pleasure of working with Devon on the consumer side and Andrew on the Business side and let me tell you, those two are a dynamic duo. Both Andrew and Devon were very authentic, sincere, and patient. At no point were we under the impression that an attempt was being made to “swindle” or oversell us. I understand that phone services can be a soft spot for many, but when it comes to the customer service piece at this location, it’s unmatched. I don’t see myself going anywhere after meeting these two gentlemen.
• KR

  Kellie/James Russell

  Oct 27, 2025
  1.0
  Was just there. Wanted to upgrade my phone and get a new watch. Older man was there and a younger gentleman. Older man was a very rude person. Not working with anybody. Basically looked and sounded like he was chasing customers off with his tone and demeanor. Been to this store a few times but never treated like this. Only working with appointments he says. Not going to get am appointment with me acting like that.
• JC

  Jo Carpe

  Oct 25, 2025
  1.0
  The store manager is rude and disrespectful. Fortunately, Verizon's online service center was able to handle my account changes with no issue and they were very pleasant to work with. I will never use this location again.

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