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Verizon

4.4
(288 reviews)

Business Details

22299 State Road 54, Lutz, FL
33549, United States
(813) 909-2355
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Lutz, FL. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection. We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use. Frontier Internet is also available at this location, with strong offers for homes and businesses in the area. Visit us for reliable wireless service, expert support, and solutions that fit your needs.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
22299 State Road 54, Lutz, FL
33549, United States

Hours

Reviews

4.4
288 reviews
5 stars
229
4 stars
15
3 stars
4
2 stars
2
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some customers praised the helpfulness and knowledge of staff like Chad, Sheila, and Moe, others reported poor service and issues with billing and account management.

Staff Knowledge

Several reviews highlighted the expertise and professionalism of staff members, particularly Chad, Sheila, and Michael, who provided valuable assistance and resolved customer issues effectively.

Store Experience

Customers appreciated the cleanliness and organization of the store, but some experienced long wait times and felt overlooked during busy periods.

Sales Practices

There are concerns about aggressive sales tactics and miscommunication regarding fees and promotions, leading to dissatisfaction among some customers.
  • PB
    Phyllis Bell
    Jan 5, 2026
    1.0
    The worst customer service you can imagine, the rep made a mistake and I paid for the mistake by not being able to pick up my new phone, as I watched multiple people come in the store and leave frustrated because of the customer service. The lack of respect for customers needs was ignored at every turn and the money verizon could make is lost on this store and the 2 male representatives that work there. If I could rate this store as a zero I would because I was told my order was canceled when in fact it wasn't. Own up to the mistake that you made instead of punishing the customer.
  • CW
    Charles Williams
    Dec 17, 2025
    5.0
    Always great service at Land O Lakes Store!👍🙂
  • MW
    MAW Winterroth
    Dec 17, 2025
    5.0
    Chad was knowledgeable and had the correct answers to all my questions! He gave me some good suggestions to my queries...I enjoyed talking with him. He got me set up quickly, and I was on my way. He was a good hire for Verizon!!
  • ER
    E R
    Nov 30, 2025
    5.0
    This was my first time at the Victra location. Chad was my sales consultant. He was professional, knowledgeable and customer focused. I felt like I had my own personal concierge, that’s how great he is. He made some great recommendations and really took his time to go through the different options I had. The store itself was very clean and organized. The rest of the sales consultants were courteous. I didn’t feel overlooked or crammed in like other locations I have been to in the past. Overall great experience. Highly recommend this location.
  • LM
    Luis Moreno
    Nov 28, 2025
    5.0
    Moe was awesome helping us with everything, very knowledgeable and kind, kudos to him, very pleasant experience this morning at Verizon store.

Frequently Asked Questions About Verizon

What types of products does Verizon in Lutz, FL offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Apple, Samsung, Google, and Motorola.

What are the store hours for Verizon in Lutz, FL?

The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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