Business Details
3970 Us Highway 98 N, Lakeland, FL
33809, United States
Certified by Verizon • Feb 22, 2026
(863) 816-1400
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/florida/lakeland/lakeland-north-288690
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Lakeland for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.7
565 reviews
5 stars
308
4 stars
64
3 stars
37
2 stars
25
1 star
131
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of assistance.
Billing Issues
Several customers reported discrepancies in billing and misleading information regarding charges, leading to dissatisfaction.
Store Experience
Customers noted long wait times and disorganization in managing appointments, which contributed to frustration during visits.
Product Knowledge
While some staff were recognized for their knowledge and assistance, others were described as unhelpful or lacking in product knowledge.
- SOSteven OrozcoFeb 3, 20265.0Great service.
- JGJesus GarciaJan 17, 20261.0Very bad experience with Verizon in this Store. They mislead you about the bill. In the store they tell you one price, but when the bill arrives it’s completely different, with much higher charges. Nothing they promise in the store is true. I do not recommend them.
- NCNancy CarlsonJan 16, 20265.0We went there the day all of the service went down they had people standing outside letting you know that they couldn't help! I suggested they also maybe put a sign up so people didn't have to pull into the parking lot and that was very crazy.
- NSNikki StevensJan 4, 20265.0Even though I did not buy anything from this store the specialist helped me out alot. Kenna Tyson was so helpful not just once but twice when we walked in. She never tried to sell us something we didnt need and was very respectful the entire time. She was knowledgeable when it came to phones and watches we were looking at. She wasn't trying to just get another sale. She truly was helpful in all aspects. Thank you Kenna. If there is anything I need in the future I would definitely return to that store and ask Kenna for help
- JPJ PDec 30, 20251.0All a gimmick. Use a different service. Quoted me $216 a month and get charged $240/month. Theyll do anything to rip you off.
Frequently Asked Questions About Verizon
What types of mobile phones and brands does Verizon Lakeland offer?
Verizon Lakeland offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Motorola, Kyocera, TCL.
What are the normal operating hours for the Verizon store in Lakeland?
The Verizon store in Lakeland is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an in-store appointment at Verizon Lakeland?
Yes, you can schedule an in-store appointment online or through the My Verizon app for added convenience before visiting the Lakeland location.
Does Verizon Lakeland offer options for picking up online orders?
Yes, Verizon Lakeland offers in-store pickup, express lockers, free 2-day shipping, and same-day delivery where available for online orders.
What types of services are available at Verizon Lakeland beyond mobile phones?
Verizon Lakeland provides services including mobile plans, wireless internet plans, voice plans, and Fios Internet plans for both personal and business needs.
What payment methods does Verizon Lakeland accept?
Verizon Lakeland accepts payments via check, debit card, and mobile NFC payments; they do not require cash only.
Does the Verizon store in Lakeland offer free Wi-Fi for customers?
Yes, Verizon Lakeland offers free Wi-Fi to customers in-store for convenience while shopping or waiting.
What nearby places can I visit before or after shopping at Verizon Lakeland?
Nearby places include Mattress Firm for furniture, Chili’s Grill & Bar for dining, and Firestone Complete Auto Care for automotive services, making it convenient to combine errands or meals with your Verizon visit.
Is there a nearby salon where I can get a haircut or beauty services near Verizon Lakeland?
Yes, salons like Supercuts and beauty salons such as Lash'd But Not Least and Graceful Aesthetics are close by, perfect for customers wanting to refresh their look during a trip to Verizon.
Are there food options near the Verizon Lakeland store where I can grab a bite?
Yes, there are nearby dining options like Chili’s Grill & Bar and It’s Just Wings, excellent for grabbing a meal before or after shopping at Verizon.
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Certified February 22, 2026Yext Knowledge Graph
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