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Brand Certified

Verizon

3.8
(513 reviews)

Business Details

3406 S Florida Ave, Lakeland, FL
33803, United States
(863) 644-8800

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Lakeland for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
3406 S Florida Ave, Lakeland, FL
33803, United States

Hours

Reviews

3.8
513 reviews
5 stars
295
4 stars
52
3 stars
29
2 stars
27
1 star
110

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their excellent service.

Management Issues

Numerous reviews highlight poor management practices, including unprofessional behavior and lack of accountability from managers, leading to customer dissatisfaction.

Long Wait Times

Customers frequently mentioned long wait times for service, often exacerbated by understaffing, which contributed to a frustrating experience.

Product Knowledge

While some employees were noted for their knowledge and helpfulness, others were criticized for a lack of product knowledge and failure to assist customers effectively.

Trade-In Concerns

Several reviews expressed issues with the trade-in process, including lost devices and miscommunication regarding trade-in values, leading to customer frustration.
  • KF
    Kevin Flowers
    Feb 9, 2026
    1.0
    unhelpful
  • AS
    Amayah Smith
    Jan 23, 2026
    5.0
    DJ was absolutely amazing and very knowledgeable about the products! If I could give more than a 5 I definitely would! Amazing service!
  • RR
    Raúl
    Jan 15, 2026
    5.0
    Good
  • JD
    Jerrizma Deberry
    Dec 31, 2025
    5.0
    "Chris Jacobs always does the best job highly recommend"
  • HS
    Harrison Stanton
    Dec 29, 2025
    1.0
    Came in to remove services. Left with them still on my account plus two Netflix add-ons I never agreed to and that were never mentioned. Interesting way to do business. Double-check your bill if you come here — or save yourself the trouble and go to a CORPORATE STORE. (They are 3rd party scammers)

Frequently Asked Questions About Verizon

What brands of smartphones are available at the Verizon store in Lakeland?

The Verizon store in Lakeland offers the latest smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.

What are the store hours for the Verizon location in Lakeland?

The store is open Monday through Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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