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Brand Certified

Verizon

4.4
(403 reviews)

Business Details

(863) 676-1236

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Lake Wales’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Lake Wales connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
1838 State Road 60 E, Lake Wales, FL
33853, United States

Hours

Reviews

4.4
403 reviews
5 stars
312
4 stars
27
3 stars
17
2 stars
10
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Adam, Hunter, and Taylor.

Mixed Experiences

While some customers had excellent experiences, others reported issues with service quality, communication, and follow-through, leading to frustration.

Sales Practices

Several reviews highlighted concerns about aggressive sales tactics and lack of transparency regarding fees and promotions.

Technical Support

Customers appreciated the assistance with technical issues and phone setups, although some experienced delays and complications.
  • JJ
    Joy Jabro
    Feb 17, 2026
    5.0
    Very happy with service and products bought there . Kevin the sales associate was extremely helpful showing us many features to use on our new phones . I highly recommend asking for Kevin when going there he will treat you right .
  • VF
    Vicki Fairchild
    Feb 5, 2026
    5.0
    i was having trouble with my tablet, and at Verizon. I met Kaleb. He was very, very polite, very friendly and fixed. My problem, I want to give him 5 stars. Thank you from.
  • LZ
    Lori Zapata
    Dec 21, 2025
    5.0
    Arly Mejia, helped me with my phones and Internet for home. Great service.
  • RR
    Roger
    Dec 16, 2025
    5.0
    Been in Verizon 3 times now to get brand new phone watch from same store working. Noone was able to get it fixed. Had several all gatheted around trying to get the new watch to work. Was told by the Verizon mother via telephone to go home and at 7pm mother ship for Verizon would call and get the phone connected and up and running. Verizons mother ship never called.Go in and today Will working at Verizon store lake wales picked up the watch and within 2 minutes had the watch working properly. So I wanted to leave a review so Verizon would know that if they need help getting their watches to work he is the Man. Thank you Will .
  • ML
    makayla lisk
    Dec 15, 2025
    5.0
    My husband and I visited this store on 12/15 and Adam helped us. Adam was amazing. He is truly made for this line of work. His customer service was amazing and although the store was fairly busy, he stayed on top of ensuring all customers were taken care of in a timely manner. All staff was very polite and attentive to those waiting in line. My husband and I are very pleased with the service and our new phones!!

Frequently Asked Questions About Verizon

Where is the Verizon store located in Lake Wales?

The Verizon store is located at 1838 State Road 60 E, Lake Wales, FL 33853.

What brands of smartphones can I find at this Verizon store?

You can find smartphones from Apple, Samsung, Motorola, Google, LG, HTC, and Asus at this Verizon store.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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