Geek Squad

Reviews

• RT

  Robert Taylor

  Apr 9, 2026
  2.0
  TV technicians lack knowledge. I paid geek squad $100 to diagnose my TV as to why it was losing Internet connection. When they arrived , they looked at my TV, spent a little time with it and said there was absolutely nothing wrong with the TV and that the problem was with my Internet service provider. After several more months fighting with the TV, I changed Internet providers but found I still had the problem. Calling a local TV antenna service I was told that the Samsung TV was prone to have failing network cards? He suggested I get a Roku stick and that would solve my problem. He was right. Wasted time money and aggravation with the geek squad. Canceled membership.
• NT

  Niki Tudge

  Dec 18, 2025
  1.0
  They don't know the definition of appointment. No system, no appointment slot, no process. Will go elsewhere and cxl annual Geek Squad tech support.
• LM

  Lori Marie

  Apr 13, 2023
  5.0
  We purchased 3 tvs for our new home We had Geek Squad install them for us. What a great experience. They kept us informed of delivery window and when they were on the way. They reviewed where to do installations, what heights per room and set up everything we needed to be able to sit down and watch tv. I could have set up all the apps but they were insistent on doing it for us. They cleaned up all their trash and any mess from installing tvs and mounts. Highly recommend their service.

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