Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 4630 Pleasant Hill Rd. in Poinciana, FL 34759
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
404 reviews
5 stars
335
4 stars
16
3 stars6
2 stars
7
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, patience, and knowledge, particularly highlighting individuals like Lamar, Omar, and Vincent.
Store Management
Several reviews noted that the store manager and staff went above and beyond to resolve issues, although there were also complaints about unprofessional behavior from some employees.
Service Availability
Customers expressed frustration with the store's inconsistent hours and closures, leading to wasted trips and poor service experiences.
Mixed Experiences
While many customers had positive interactions, there were significant complaints about rude staff and long wait times, indicating a lack of consistency in service quality.
Product Knowledge
Customers appreciated the knowledgeable staff who provided clear explanations and assistance with their purchases and technical issues.
- LRLuis RosarioNov 12, 20255.0They have an amazing team and great costumer service. I left with two new phones and everything. Never felt better great job guys keep it up. !!!!!
- PSPatricia ScottNov 1, 20251.0the african american guy in that store was unhelpful. me and my husband were interested in switching and was asking about promotions and i had to ask him 3,4 times before he gave a lousy answer and quoted us $200 for a plan after i told him i was looking for a better plan. i called customer service and they explained the promotions thoroughly and offered a better plan..i will never go that store
- PZPamela ZacharyOct 30, 20255.0My experience was very great there very good at helping me and was very patient , very good at helping and I am grateful for a first experience
- JRjoshua santana riosSep 14, 20255.0Great
- DWDrivan WolfAug 9, 20255.0Just got new iphones with lamar here he is the goat, if in need of new phone please see him he will hook you up, excellent customer service, and amazing patience, got us the best phones for a great deal
Frequently Asked Questions About Verizon
What is Russell Cellular and where is it located?
Russell Cellular is a Verizon Authorized Retailer located at 4630 Pleasant Hill Rd, Kissimmee, FL 34759.
What brands of mobile devices does Russell Cellular offer?
Russell Cellular offers brands including Verizon, Samsung, Google, Apple, Motorola, and LG.
What types of products can I buy at Russell Cellular?
You can purchase Verizon Wireless services, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid products.
What are the store hours for Russell Cellular in Kissimmee, FL?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Russell Cellular offer any pickup or delivery services?
Yes, they offer in-store pickup and curbside pickup services.
What payment options are accepted at Russell Cellular?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does Russell Cellular provide any special services or account-related assistance?
Yes, they specialize in account analysis to help with your mobile service needs.
Is there wheelchair access at the Russell Cellular store?
Yes, the store has a wheelchair-accessible entrance.
What nearby places can I visit around Russell Cellular in Kissimmee?
Nearby places include Euro Nails & Spa for beauty treatments, Great Clips for hair salons, and Wawa convenience store for quick snacks and coffee.
Are there helpful nearby services if I visit Russell Cellular for phone repairs?
Yes, nearby you can find uBreakiFix for mobile phone and electronics repair, and Amazon Locker - Jeremy for convenient package pickup or drop-off.
What dining options are available near Russell Cellular for a meal before or after my visit?
You can visit Sonic Drive-In for burgers, Popeyes® Louisiana Kitchen for chicken, or La Granja for Peruvian and American cuisine.