Business Details
4630 Pleasant Hill Rd, Kissimmee, FL
34759, United States
Certified by Verizon • Feb 22, 2026
(407) 201-8316
Certified by Verizon • Feb 22, 2026
https://www.russellcellular.com/store-locations/poinciana-fl
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 4630 Pleasant Hill Rd. in Poinciana, FL 34759
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.5
425 reviews
5 stars
350
4 stars
17
3 stars6
2 stars
8
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Lamar, Omar, and Vincent for their exceptional service.
Incompetence Issues
Several reviews mentioned instances of poor service, including unhelpful staff, long wait times, and unresolved issues, leading to frustration among customers.
Store Management
There were mixed reviews regarding store management, with some praising managers for going above and beyond, while others reported unprofessional behavior and lack of support.
Accessibility Problems
Customers expressed dissatisfaction with the store's inconsistent hours and closures, leading to wasted trips and difficulty accessing services.
- JLJohnny LamotheJan 28, 20265.0Thanks Russel for the great service you have done.
- DRDarilenys RodriguezJan 22, 20265.0Hands down the best Verizon experience I’ve ever had! Angie and Lamar were incredibly helpful, friendly, and professional. They made everything easy and stress-free. I really appreciate their help!
- RDRiley DuyserJan 3, 20261.0The workers at this store are totally and completely incompetent. We went in for help to transfer my wife’s number to my account and they told us we had to go to a different store way out of our way, and the workers at the other store told us to just call a number to get it taken care of.
- MRMyrtha RiveraJan 1, 20261.0El empleado afroamericano que tienen en la tienda me trato pésimo, así mismo a mi hijo que incluso le trato de quitar el teléfono de mi hijo de sus manos, una riseria en la tienda burlándose. De veras que a esa tienda no vuelvo y tampoco la recomendaría. Me sentí completamente humillada.
- LCLinda ChenDec 30, 20255.0Highly recommend for any Verizon phone or plan-related needs. My family and I recently needed help upgrading and transferring our phones. Lamar, the manager, was exceptionally patient, knowledgeable, and genuinely helpful throughout. He was transparent about pricing and took the time to answer all of our many questions without ever making us feel rushed. While we were there, we also observed Lamar and his team assisting other customers with the same level of care- everyone was friendly, respectful, and focused on helping people find solutions. Overall, the team provides great service, and I’d absolutely recommend this location to anyone looking for a smooth and honest experience.
Frequently Asked Questions About Verizon
What is Russell Cellular and where is it located?
Russell Cellular is a Verizon Authorized Retailer located at 4630 Pleasant Hill Rd, Kissimmee, FL 34759.
What brands of mobile devices does Russell Cellular offer?
Russell Cellular offers brands including Verizon, Samsung, Google, Apple, Motorola, and LG.
What types of products can I buy at Russell Cellular?
You can purchase Verizon Wireless services, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid products.
What are the store hours for Russell Cellular in Kissimmee, FL?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Russell Cellular offer any pickup or delivery services?
Yes, they offer in-store pickup and curbside pickup services.
What payment options are accepted at Russell Cellular?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does Russell Cellular provide any special services or account-related assistance?
Yes, they specialize in account analysis to help with your mobile service needs.
Is there wheelchair access at the Russell Cellular store?
Yes, the store has a wheelchair-accessible entrance.
What nearby places can I visit around Russell Cellular in Kissimmee?
Nearby places include Euro Nails & Spa for beauty treatments, Great Clips for hair salons, and Wawa convenience store for quick snacks and coffee.
Are there helpful nearby services if I visit Russell Cellular for phone repairs?
Yes, nearby you can find uBreakiFix for mobile phone and electronics repair, and Amazon Locker - Jeremy for convenient package pickup or drop-off.
What dining options are available near Russell Cellular for a meal before or after my visit?
You can visit Sonic Drive-In for burgers, Popeyes® Louisiana Kitchen for chicken, or La Granja for Peruvian and American cuisine.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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